Mercedes-Benz of Fayetteville

Fine Customer Service Although I am no stranger to this dealership, Ms. Hooper was a new sales representative who warmly greeted and assisted me throughout my decision proc Although I am no stranger to this dealership, Ms. Hooper was a new sales representative who warmly greeted and assisted me throughout my decision process. While my visit was to look into purchasing a new S550 diamond white or silver Mercedes, I was not excited by the new front body style and design of the 2014. Determined to satisfy me as her customer, Nikki showed me a Certified Pre-Owned 2011 S550 which was more consistent with my likes. Although the Palladium Silver Metallic was not my first or second choice for the paintwork, it is growing on me and I am extremely pleased with its comfort and road performance. My husband and I have been in the Mercedes family for over 20 years and now own four Mercedes (three are white). I drove into the dealership on June 5th in a well kept white 1996 S 420 Mercedes with 335,000 miles (purchased new from Mercedes Benz of Fayetteville, aka Valley Motors) which should be a testament to the quality of your vehicle. In fact, the current Manager was a sales representative when I purchased my last Mercedes and he has been most helpful and accommodating with my recent purchase. It is my hope to purchase the Mercedes of my dreams within the next three years -- perhaps customized with all the bells and whistles!!! Kudos to Mr. Dixon Dickens and his fine customer oriented staff at Mercedes Benz of Fayetteville. Denise M. Wyatt More

Comfortable place to do Busness. We had been looking at Mercedes CPO for some time. When we saw one that got our attention we decide to take a look at it. We met Nikki Hooper and look We had been looking at Mercedes CPO for some time. When we saw one that got our attention we decide to take a look at it. We met Nikki Hooper and looked at the car and others. The whole process was relaxed and friendly including the price negotiation. We left with a different car than we had gone in to look at but one that suited us well and at a good price. Would definitely do business with these people again. More

GL450 Purchase We had such a wonderful experience with Mercedes Benz of Fayetteville. Dixon made this the easiest car we had ever purchased. Skip Dickens explained We had such a wonderful experience with Mercedes Benz of Fayetteville. Dixon made this the easiest car we had ever purchased. Skip Dickens explained everything about the GL450 to me and went over things until I was able to understand the features. I would highly recommend this dealership over the one that is closest to my house. More

Purchase of 2011 SLK 300 I was very happy with the purchase and how I was treated. I felt like I was being taken seriously from the first contact by e-mail and was contacted I was very happy with the purchase and how I was treated. I felt like I was being taken seriously from the first contact by e-mail and was contacted right away. Especially pleased that car was delivered to me and everything explained about the car and purchase. More

Best car buying experience EVER! We were very pleased with the overall buying experience. Our salesman, Jeffrey Worthington, explained all the features in our new ML350, and demonstr We were very pleased with the overall buying experience. Our salesman, Jeffrey Worthington, explained all the features in our new ML350, and demonstrated to us how to program all the bells and whistles. Jeffrey was truly the best and most knowledgeable sales person we have ever dealt with during the purchase of a new vehicle. Everyone in the office was pleasant and helpful and made us feel like we were part of a large family. We will go no where else to buy our next vehicle! More

great dealership to work with have been buying from this dealership since the 80's that should be explanation enough! friendly atmosphere, easy to work with & always very h have been buying from this dealership since the 80's that should be explanation enough! friendly atmosphere, easy to work with & always very helpful whether it is my salesman or others. More

Salesman Mr. Schooler went way beyond what I expected with a car buying experience. Professional...polite and put me at ease. I walked away happy and would bu Mr. Schooler went way beyond what I expected with a car buying experience. Professional...polite and put me at ease. I walked away happy and would buy another car from him. Barbara Bradshaw Fuller More

SERVICE i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE O i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE OFF AND IN FORMED ME OF PROBLEMS THAT NEEDED TO BE REPAIRED. More

Where Do I Begin? Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear passenger tire! I got off the next exit, put air in it, and watched the numbers. By the 12-15 mile distance I had lost air again (another alert). I got off the Fayetteville/Ft. Bragg exit and prayed. The Lord provided me with safety and the best possible experience imaginable, just minutes from where I was. I used the "help/roadside assist button" to speak with a MB rep. who directed me with my options. I decided not to wait for a roadside assist, since the air leak was slow, and the closest MB dealer was less than 9 mi. away. When I walked into the dealer, I was a bit anxious, since I did not know what it would take or cost to fix my issue. I also had 2 miniature "German" Schnauzers traveling with me. (One day I hope to go German all-the-way to the AUTObahn!)..*smile* SO, I told James Cypress (check-in) my story, he asked for the keys and went to work! DID NOT even delay to get my name, address, etc .I got my pups out of the wagon, and my car was up on the rack 5 minutes after I drove in! WoW! As I sat on the outside bench, Donna Dunn (Sales) asked "can I give your babies a doggy treat"? Of course! All the while I was at the dealership, I was treated like a local friend, rather than a "Out-of-towner". Woody Barrosse (Service Advisor) kept me informed/updated several times during my stay. Scott Symens (Technician) was polite and patient as I unloaded/reloaded the car of dogs, personal items, cell phone, etc. as he was the "tire guy". And Don McCarthy (Salesman) brought my "babies" water to drink, as well as offering me a beverage and encouraging me to come inside to the waiting area! "We are dog friendly" he said. I mentioned the dogs would bark at the little girl inside and scare her, he then pointed and offered for me to go sit in the Porsche' dealership's waiting area a hundred feet away or less! I smiled and thanked him very much for the offer. I was stunned repeatedly by the hospitality of these individuals. Not just one or two, but all of them where amazing! I think they should be the "stars" of your next customer service video! When I received the bill, I was pleasantly surprised too. The tire had to be replaced, but the technician did his best to try to repair it for me first, and even gave me the metal object I had run over and embedded in the tire. This is the best possible place the Lord in heaven saw fit for me to visit. It was the absolutely best experience I have ever had at ANY dealership, and I have owned several MBs, Corvette, TransAms, Buick, and my first was a 1969 VW! See I made full circle, back to German engineering! I have told this story to family, friends and co-workers already! One of the doctors I work with in our Critical Care department was astonished that I actually have a tire pressure warning system such as I do. God bless you all and Thank you again. Patricia (Trish) A. Smith RN,CCRN pasmith1@sentara.com Jeremiah 9:23-24 More

Excellent service Very pleased with the customer service and overall experience. The representatives were cordial and welcoming. I was immediately taken care of and pro Very pleased with the customer service and overall experience. The representatives were cordial and welcoming. I was immediately taken care of and provided with an amazing vehicle. I would certainly recommend this dealership to family and friends. More