Mercedes-Benz of Fayetteville

Unclassy, disorganized, worst MB dealer I have ever been to I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I sh I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I showed them the confirmation e-mail they still seemed unapoligetic (apparently these thing happen often enough for the staff to seem it was just business as unsual). After filling out the paperwork with the information that I had already sent in advance, the desk personnel asked if I wanted to "skip the interior and exterior cleaning" to "speed up" the service. I had never once stated that I was in a hurry so I found this really upsetting. I then heard him ask several other customers this same question, so it is their standard line. NOT MB quality customer service. In addition, the dealership is old, the waiting area, while clean, was quite dated (although probably the most up to date aspect of the dealership). The people were friendly, and while I would consider buying a MB there, I would never have my car serviced there again as the customer service was subpar. More

Excellent experience Your sales team were truly excellent in fulfilling my wants. Greg, Andy and Nicky were superb from start to finish. Tom Holderfield was immensely sup Your sales team were truly excellent in fulfilling my wants. Greg, Andy and Nicky were superb from start to finish. Tom Holderfield was immensely supportive by authorizing an adequate loaner vehicle during the period needed to acquire my vehicle from another dealer. More

No hassle I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was returned and I was on my way. More

Great Experience Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. More

great I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considerin I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considering purchasing another benz More

Very friendly and very polished Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very fri Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very friendly. Kelly J. Johnson More

service Debbie and Donna are the best!!!! great attention to customer as they always give more than 100 %. It is always a worry less dealership time when I br Debbie and Donna are the best!!!! great attention to customer as they always give more than 100 %. It is always a worry less dealership time when I bring my vehicle there. More

Great service I waited over ten years to purchase another car so I wanted the top of line -Mercedes Benz. My visit was truly a pleasure, very pleased with customer I waited over ten years to purchase another car so I wanted the top of line -Mercedes Benz. My visit was truly a pleasure, very pleased with customer service . More

Car trade/purchase To be honest purchasing a car is not at the top of my list. But I have to say working with Mercedes Benz of Fayetteville was a great experience. Skip To be honest purchasing a car is not at the top of my list. But I have to say working with Mercedes Benz of Fayetteville was a great experience. Skip was great. Meeting Tom was a pleasure. Linda's hospitality was exceptional. My wife is very happy. More

Great Service My husband and I went to the Mercedes-Benz dealer ship just a few miles from our house. It took at least ten minutes before anyone asked us did we n My husband and I went to the Mercedes-Benz dealer ship just a few miles from our house. It took at least ten minutes before anyone asked us did we need help. When we did get someone to help us we told them what we wanted but they acted like they wanted to sell us a new suv when we told them we did not want a new one they did not help us locate what we was looking for. I found two at the Mercedes-Benz in Fayetteville, NC and that was it, they had what we wanted and was so happy to help!!!!!! More