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Mercedes-Benz of Fayetteville

Fayetteville, NC

4.8
512 Reviews

420 Glensford Dr

Fayetteville, NC

28314

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Showing 512 reviews

March 01, 2024

My salesman was informative, patient and courteous. Mr Davis took his time with me allowing me to feel comfortable during my test drive . I didn’t feel pressured into making a decision. Everyone was fr More

by Lionseven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Winston Davis
Mar 04, 2024 -

Mercedes-Benz of Fayetteville responded

We appreciate your kind words and are grateful for the opportunity to assist you during your visit to our dealership. Our team always wants to create a welcoming and pressure-free environment for all our customers. However, we're truly sorry to hear about your negative encounter. Please know that this does not reflect the standard of service we aim to provide. Please reach out to General Manager Greg Dudak at 910-638-5448 if you'd like to speak further about this experience.

February 28, 2024

Amazing service and great energy from our Advisor, Mr. Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasan More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse, Ms. Trina
Feb 29, 2024 -

Mercedes-Benz of Fayetteville responded

Carolyn - We truly appreciate your feedback, and we thank you for coming to Mercedes-Benz of Fayetteville!

February 11, 2024

Highly professional experience. Everyone at the dealership was very courteous. I never felt pressured to make a deal. More

by Don.harkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney McGregor
Feb 12, 2024 -

Mercedes-Benz of Fayetteville responded

We are glad you were given a pressure-free sales experience, Don. That is what we want for all of our customers at Mercedes-Benz of Fayetteville!

Feb 12, 2024 -

Don.harkey responded

Definitely a 5-star experience. Keep up the good work!

Feb 17, 2024 -

Don.harkey responded

Courtney was very knowledgeable about all aspects of my trade. Courtney was very attentive to all of our questions and addressed all of them timely..

February 06, 2024

The Mercedes-Benz of Fayetteville is the best car dealership experience I have had in Fayetteville. It started with the excellent sale, and it didn't end there. My service experience was also excelle More

by jeansalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Feb 07, 2024 -

Mercedes-Benz of Fayetteville responded

Our team takes pride in providing excellent sales and service experiences, and we are glad to hear that our team met all of your expectations! Thank you for visiting Mercedes-Benz of Fayetteville and we hope to see you again soon!

January 29, 2024

The team at MoF are pleasant and friendly each time I visit. Justin in service always kerps me up to speed on the status of my vehicle which I appreciate More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hardcastle
Jan 29, 2024 -

Mercedes-Benz of Fayetteville responded

Thank you so much, Ronnie! We love hearing that your service experiences have all gone well.

January 18, 2024

Baker was very good at his job. thank u .I will see hen again when I need another suv thank u More

by robwweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr baker
Jan 19, 2024 -

Mercedes-Benz of Fayetteville responded

We appreciate your kind words and look forward to assisting you again in the future when you're in need of another SUV! Let us know if there is anything we can do to make your next experience five stars.

January 16, 2024

Greg, THANKS A BUNCH! ! MERCEDES-BENZ OF FAYETTEVILLE, please go and check them out! I'm SOOOO HAPPY RIGHT NOW I CAN DANCE WOOHOO! More

by Angry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin, Courtney, and Greg! Great TEAM
Jan 17, 2024 -

Mercedes-Benz of Fayetteville responded

We're so happy to hear your experience at Mercedes-Benz of Fayetteville went well, and that we could provide you with the service you needed. We hope to see you again soon!

January 08, 2024

I was kept updated the service being done. Was informed of the convenience of using the shuttle if needed. More

by kindercopp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Stackhouse
Jan 08, 2024 -

Mercedes-Benz of Fayetteville responded

We'll always make sure you're in the know about your vehicle service! Thank you for servicing with the Mercedes-Benz of Fayetteville team.

December 05, 2023

They were able to accommodate me even though I was running late for my B service appointment. Everyone in the dealership was nice and accommodating. They always are! My service representative, Justin More

by KimMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 06, 2023 -

Mercedes-Benz of Fayetteville responded

We're glad to hear that our team was able to accommodate you, Kim! We're so happy to have you as a customer now and in the future! Come back and visit us again soon!

November 09, 2023

I bought two cars from this dealer and have used the service department for years. Outstanding ! More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 09, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you very much for leaving us a five-star review, Don! We love what we do because of customers like you.