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Mercedes-Benz of Fayetteville
Fayetteville, NC
516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 516 reviews
May 20, 2021
Great experience! All questions answered, exceptional service. Everyone was friendly and made the car buying experience as easy as possible. I got the exact car I wanted. service. Everyone was friendly and made the car buying experience as easy as possible. I got the exact car I wanted. More
by Terrell Howell
Employees Worked With
Courtney McGregor
May 15, 2021
The service was exceptional and the young lady taking care of me was very professional and nice. The waiting area was comfortable and the restrooms were clean. care of me was very professional and nice. The waiting area was comfortable and the restrooms were clean. More
by Isabel1913
Employees Worked With
Sherri
May 08, 2021
Jordan Royal was the service writer. For the appointment she scheduled for the next available...which was within two days of the call. She was very customer oriented and represented the dealership with prof she scheduled for the next available...which was within two days of the call. She was very customer oriented and represented the dealership with professionalism. More
by Bill
Employees Worked With
Jordan Royal
April 29, 2021
Courtney was helpful and Rosa professional. I was given latitude to consider extended service and tire service contracts both of which I purchased several days after I closed on the sale. I was pleased to latitude to consider extended service and tire service contracts both of which I purchased several days after I closed on the sale. I was pleased to learn that the routine service at 10k miles or one year includes complimentary pick up and delivery of my car to and from my home More
by nelg
Employees Worked With
Courtney McGregor, Rosa Berdecia
April 21, 2021
The customer service was excellent and Jamie Johnson was very knowledgeable and helpful and made my experience at the dealership comfortable. Offered coffee and had my car washed. Excellent!! very knowledgeable and helpful and made my experience at the dealership comfortable. Offered coffee and had my car washed. Excellent!! More
by Shopjrk@yahoo.com
Employees Worked With
Jamie Johnson
April 15, 2021
Jordan was very professional and kept me informed on the process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. More
by Smithwon
Employees Worked With
Jordan
April 13, 2021
A special thank you to Jamie Johnson who took the time to make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. More
by Jfingalls
Employees Worked With
Jamie Johnson
April 08, 2021
I requested a loaner, however was told that there was none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a day and half. I wondered why I was not offered a loaner ? Was it because I wad an minority ? More
by patfa7
Employees Worked With
Not sure/Woman
April 06, 2021
Poor quality maintenance, Lack of attention to detail, Shoddy quality control. Took my convertible for them to look at why the convertible top was not working properly. They texted me the top was functi Shoddy quality control. Took my convertible for them to look at why the convertible top was not working properly. They texted me the top was functioning as designed. I drove back to the dealership and tried it for myself with the mechanic present. The top failed to operate. I asked him how many times he tried to operate the top to determine the problem. He said he tried it once and it worked fine. No one checked his work and they were going to release the vehicle as operating as designed. You wonder what else they miss. I have no confidence in this shop. More
by Leonard
Employees Worked With
Leonard Hoffstedder
