Mercedes-Benz of Farmington

Years back their service seemed to be good, then I notice on a mid prepaid maintenance cycle oil change (I do it) that an oil filter brand I used last mid-cycle oil change was still in the vehicle. Mine are on a mid prepaid maintenance cycle oil change (I do it) that an oil filter brand I used last mid-cycle oil change was still in the vehicle. Mine are not branded MB filters. So next mid-cycle change that I do I labeled and dated the filter. Surprise,.. I checked and it was still in the vehicle after the next scheduled service. So, do they change the oil too? You don't know. I also had pre-paid scheduled service that was a replacement of brake fluid on the WO, which wasn't done either. It still had the blue in it from when I did brakes on all corners. Nice huh? The last one was the 7-speed (7G-Tronic) trans service where they used the fluid (red) and filter vice the required 7G-TRONIC Plus non-backward compatable fluid (blue) and filter. And denied it when presented with the fluid AND wrong filter. Also Still charged me for a known high-failure DPF filter bracket (emissions) that was entirely broken and NEVER discovered on vehicle inspections. I found it, just like the other problems. Me, not them... No QA there at all... Sorry, I would avoid this place's service department if you want to be the only one putting the wear and tear on your vehicle. Add 05/22/2022, I just checked my air filter and found that all the screws but two of them are stripped out in the housing. They weren't the last time I checked it a few years ago. Again, more wear and tear. They only need to be two fingers on a driver tight folks... More

Not the type of business you want to work with. I went through their "ONE price, ONE person, ONE hour" process to get the specific price for the SUV I was looking for. This includes sharing you I went through their "ONE price, ONE person, ONE hour" process to get the specific price for the SUV I was looking for. This includes sharing your personal information, uploading your driver's license, and uploading your insurance information. Once I completed the process and had the price, I was handed off to (I assume) an AI bot to answer some additional questions. Next, I was passed to a BDC specialist via email to "complete my order". Finally, I was told a sales rep would contact me to finalize the purchase. It was a holiday weekend, so the shop wasn't open until the following Tuesday. When I had not heard back, I tried the chat, email, and eventually texting my assigned sales rep. Upon finally getting in touch with him by text, he told me that they would not sell me the car because I am out of state. Frustrated by the wasted time and lack of transparency, I called the dealership and spoke with another rep who confirmed the SUV was available and they would absolutely sell it to someone out of state. We went through the entire process again, they increased the price a few thousand dollars over what I was quoted online, then went through the process of calculating the specific numbers and verifying my state's tax rates so I could put down a deposit. After several calls, the rep called back and told me that he could only lease it to me. To me, they appear to be unscrupulous and seeking to leverage obscure policies to get as much out of prospective customers as possible. I found them to be unresponsive, ill-informed on their vehicles and their processes, and shamefully inconsiderate of a customer willing to pay a significant premium over MSRP for a $120k SUV. I would definitely seek other options if you are looking for a well-organized, clear, and fair purchasing experience. More

Purchased a vehicle from them this past week. Ramona and Kolby did a fantastic job putting it all together. When the decision was made it only took about an hour and a half to get it done and m Ramona and Kolby did a fantastic job putting it all together. When the decision was made it only took about an hour and a half to get it done and most of that time was getting the new vehicle cleaned. I am very impressed with the customer service. I would not hesitate to purchase another vehicle from them in the future. More

This dealership is awesome. Ms Cortnee Newman, the sales rep I worked with is phenomenal. Bought a 2022 GLC 300 4Matic for my wife's birthday. The car wasn't at the dealership w Ms Cortnee Newman, the sales rep I worked with is phenomenal. Bought a 2022 GLC 300 4Matic for my wife's birthday. The car wasn't at the dealership when I purchased. It was in shipment. She kept updating me until the car arrived at the dealership. Then she went above and beyond to do a video of the in & out of the car and sent it to me. She's just awesome, the kind of person you really need when purchasing a car. My whole experience was fantastic. Manager Nick Sandoval was fantastic too. Providing me with all the support I need. I will definitely be a repeat customer at this dealership and also refer all my friends and family who intend to purchase a Mercedes to this dealership. More

Pretty unhappy here, made an online inquiry for an A35, I was contacted promptly by Melyssa and later by Courtnee. Excellent communication and I set an appointment to the view the vehicle around there schedu was contacted promptly by Melyssa and later by Courtnee. Excellent communication and I set an appointment to the view the vehicle around there schedule of availability. Only 2 hours before my appointment they alerted me they’re raising the price of the vehicle $6k due to a pricing error. Bait and switch at its finest. What a joke, I will file a complaint with the BBB and DCP. More

Don't you just love it when a service advisor is "A Car Guy", + "An Honest Guy", and "A Straightforward no B.S" Guy. Brock is That Guy, The Guy. A guy that just works with you to get it done. Andy is cool Guy", + "An Honest Guy", and "A Straightforward no B.S" Guy. Brock is That Guy, The Guy. A guy that just works with you to get it done. Andy is cool too. my AMGs are well served here, and are treated like the prized cars! Dealership is overall is well run, because employees like Brock takes pride. More

Dianne, was knowledgable, responsive, efficient, and a pleasure to work with. One of the easiest car purchases i have had and I have had a lot. My wife is very pleased with her new car. pleasure to work with. One of the easiest car purchases i have had and I have had a lot. My wife is very pleased with her new car. More

This is the second car I've purchased from this dealership and it will not be my last. I worked with Ramona and she was knowledgable, friendly and zero pressure. I was torn between two cars and nee dealership and it will not be my last. I worked with Ramona and she was knowledgable, friendly and zero pressure. I was torn between two cars and needed the weekend to think it over. She went out of her way to be as accommodating as possible. An excellent experience from start to finish. More

Great customer service. Chris cannavina went above and beyond to make sure the experience was smooth. Great car, at a great price. The process was convenient and stress free. beyond to make sure the experience was smooth. Great car, at a great price. The process was convenient and stress free. More

Ramona treated us very well and we look forward to doing business with her. She was most professional and should be given a raise immediately business with her. She was most professional and should be given a raise immediately More