Mercedes-Benz of Farmington

Premium service and Excellent people Thomas was remarkable in how he helped present me every viable option for what I was looking for and even took a surround video of a car they had on s Thomas was remarkable in how he helped present me every viable option for what I was looking for and even took a surround video of a car they had on site since I could not make it in. Upbeat and professional the entire time and even though I didn’t find the car I was looking for, Thomas was looking out for my best interest and I am beyond impressed with how great I was treated. I will always recommend this place and this Advisor to anyone searching for a great experience. More

Disappointing Used Car Experience at an Import Dealership I set a nationwide search for a very specific vehicle, and I was thrilled when I found a match that happened to be arriving at a dealership that I hav I set a nationwide search for a very specific vehicle, and I was thrilled when I found a match that happened to be arriving at a dealership that I have driven past a hundred times while visiting family. My first hesitations with the dealership happened when I was dealing with David Trujillo who was somewhat pushy in getting a deposit on a vehicle he didn't even have on his lot. Jon Barber was my sales advisor, and he assured me if the car had anything less than what they thought, I would be refunded. So, I put a bravely put a deposit on a vehicle that they hadn't even seen. Fast forward through making a decision and deciding with purchasing the vehicle. I told for about 36 hours that my car was ready to be picked up by the truck that was going to transport it to me and was all but told it was scheduled to be picked up on one evening only to find out it did not in fact get picked up. The only reason my car arrived quickly was because the driver of the truck (after it finally got picked up) was trying to beat a winter storm on his way home to the East Coast. This was a minor annoyance, but there were greater disappointments in the transaction. In retrospect I realize the sale was set up poorly. First of all, I live out of state. My temporary tag expired 03/10/2018. On 03/07, I still had not heard from Linda in titling that my paperwork had been sent to the DMV, nor had I received any paperwork. I called Linda, whose only job is properly titling vehicles, and she overnighted my paperwork to me, which I walked to the DMV on 3/9. While at the DMV, I had the surprise finding that no one (not Jon, not Linda, not David) did any work in setting up the purchase of my car to look up my local sales tax rate. A simple Google search provides the proper sales tax rate. This missing step meant I got to write a surprise check for $1200, which was disappointing. I called the dealership after registering my vehicle to ask how a sales tax can be underestimated by $1200, and David Trujillo proceeded to condescend me and make excuses about his staff. He wouldn't acknowledge that his staff messed up, nor would he validate my disappointment in the transaction. I thought I was finally done dealing with this dealership, but I received a surprise letter on 3/26 from my state DMV stating they were missing a very important reassignment of title document. The only 2 5-star people at this dealership are Diane, who answered the phone when I called and Dave Laccoarce who assured I would thankfully not have to deal with David Trujillo again. I was incredibly frustrated, and Dianne was a professional saint who made sure I could talk to someone that wasn't David Trujillo or Jon Barber or Linda. Dave called me and admitted the sale wasn't set up well and that none of what I mentioned above should have ever happened. It was late in the evening when we talked, but he was very adamant he would handle the situation and I trusted him. He called me the next morning and emailed me a copy of the missing document and apologized again for the hassle of doing business with them. Dave noted that my account had mentioned that they called my local DMV to do a line by line tax assessment -- on 3/9. It was done after I had called them to inquire about my sales tax surprise. I will never ever work with this dealership again, nor will my family that lives super close to them. David Trujillo was more interested in my step-father's car (my step-dad took him for a test drive in HIS car when my step-father went to look at my car) than he ever was in being helpful. Jon Barber just seemed incredibly inexperienced and everything I would expect in a car salesman. It was a superficial experience and all he wanted was another sale. David Trujillo is also incredibly inexperienced in the industry and really has no idea how to relate to customers. I'm incredibly grateful for Dianne and Dave who were more like what I would expect to deal with at a Mercedez-Benz dealership, and I am more than pleased with their customer service experience. More

Awful customer service from GM Nick Sandoval. We buy a 2013 BMW X5. Engine light comes on twice within 30 days of owning. Before we even got our license plates. I find that to be a problem. I as We buy a 2013 BMW X5. Engine light comes on twice within 30 days of owning. Before we even got our license plates. I find that to be a problem. I asked if the car had thoroughly been serviced making sure everything works. Of course they said yes. I said if we purchased the car I wanted to make sure it was spotless. Engine wise and detailed wise. They assured me yes everything was great. Obviously that is not the case when the engine light comes on twice. Long story short, we took it in, they had it a week, said they fixed it and we needed to pay $1700. I would have taken it to my own mechanic to have looked at had they not told me all was checked out and well. GM Nick Sandoval called my husband only after he saw the 1 star rating he gave his dealership only to argue and berate and be combative with him blaming us for leaving the review! And this is the GM!? With a name like Mercedes you expect a certain level of customer service. Nick has none. He belongs at a shady car dealership on State Street in SLC. He had no intention of doing the right thing and he didn't. I sure hope you don't shop here and definitely look elsewhere before thinking of using the horrific dealership. More

First trip to Mercedes-Benz or Farmington This is the best car dealership I’ve been to. Our sales person, Rossi Yerage was awesome. She was very knowledgeable on the initial used car we were This is the best car dealership I’ve been to. Our sales person, Rossi Yerage was awesome. She was very knowledgeable on the initial used car we were looking at and suggested that we look at the Mercedes as well. We came home with the Mercedes. There was no pressure to purchase the car. Once we made the decision to move forward are deal and paper work was done in less than an hour as promised. With I ever make a new car purchase again, Mercedes of Farmington will be our first option. Thank you again for everything Rossi. Your the best! More

Best experience I’ve had at a dealership We had a great experience. There was no pressure, everything is straightforward, and there is a great selection at every price point. Derek helped us We had a great experience. There was no pressure, everything is straightforward, and there is a great selection at every price point. Derek helped us find the right car for our family and our lifestyle. We would highly recommend him in assisting anyone find a new car. We will definitely be back!!! More

Great car dealership Derek is an amazing salesman, he was able to help my wife and I buying a car with “no pressure at all”, If you are looking for a car I strongly recomm Derek is an amazing salesman, he was able to help my wife and I buying a car with “no pressure at all”, If you are looking for a car I strongly recommend visiting the Mercedes-Benz of Farmington More

Fantastic Great people the whole process is what you they say and advertise. They want to help with your needs and make buying a car very easy Great people the whole process is what you they say and advertise. They want to help with your needs and make buying a car very easy More

Simple, no haggle pricing. No other fees Ive bought two cars from this dealership now, and probably will continue. Their pricing is competitive and straight forward. No extra crap fees. It do Ive bought two cars from this dealership now, and probably will continue. Their pricing is competitive and straight forward. No extra crap fees. It does take a little while to get the paperwork nailed out, but its a comfortable showroom with lots of toys to play with. More

Great car buying experience! Rossi was so awesome!! She was very helpful and thorough during the entire car buying process. She made it easy and we left very happy with our new Rossi was so awesome!! She was very helpful and thorough during the entire car buying process. She made it easy and we left very happy with our new car. More

Awesome experience Had a great experience with Jessica, Talon and the whole team. Jessica was wonderful and patient with no pressure as we asked many decision trying to Had a great experience with Jessica, Talon and the whole team. Jessica was wonderful and patient with no pressure as we asked many decision trying to decide which model to purchase. More