Mercedes-Benz of Farmington

Great Experience! Dianne was fun to work with! The dealership is clean, classy, and comfortable. Everyone was extremely friendly. Would have been perfect if I had been Dianne was fun to work with! The dealership is clean, classy, and comfortable. Everyone was extremely friendly. Would have been perfect if I had been hand held a bit more on setting up the car (connecting phone, getting shown the navigation, other features, etc.) but otherwise everything was spot on! More

great experience! Dianne was professional, so kind, and easy to be around. Anyone would be lucky to get to do business with her. She made a stressful decision feel easy Dianne was professional, so kind, and easy to be around. Anyone would be lucky to get to do business with her. She made a stressful decision feel easy! More

Friendly and professional We like the one price deal. We appreciated the friendliness and professionalism of the employees we dealt with. The dealership is beautiful. Overall i We like the one price deal. We appreciated the friendliness and professionalism of the employees we dealt with. The dealership is beautiful. Overall it was a very pleasant and efficient experience, even on a very busy day. More

Amazing customer service John and Diane were both outstanding! The Dave in financing was equally as great. They worked with me answering all my questions along the way. They a John and Diane were both outstanding! The Dave in financing was equally as great. They worked with me answering all my questions along the way. They assured me that although I was buying used it was of the best quality! John took extra time to work with me. And Dave went above and beyond to help me get everything I needed together for the financing. I was treated as well as someone buying a $100k new Mercedes, when actually I was buying a 7k Mercedes-Benz. They also lowered the asking price to match the NADA value in the car. I will definitely make this my first choice when I look to buy another vehicle! I can’t say enough great things. I actually contacted 3 Mercedes-Benz dealerships in the area. Farmington has the best customer service as well as warranty! I had piece of mind buying a car that I knew the dealer would stand behind! More

Overall very good experience. Very good to deal with, very committed to making you feel comfortable. Low pressure, prices seemed reasonable. Very nice facility, liked the “one pric Very good to deal with, very committed to making you feel comfortable. Low pressure, prices seemed reasonable. Very nice facility, liked the “one price”, I hate to haggle, worked out great. More

Initial customer service was great but after the sale We purchased a 2010 Audi Q5 and Jessica was our salesperson. Mercedes Benz of Farmington really does make you feel like a valued customer and I would We purchased a 2010 Audi Q5 and Jessica was our salesperson. Mercedes Benz of Farmington really does make you feel like a valued customer and I would say that's probably the case with most customers. Jessica was great through the whole process of the sale. She's knowledgeable about German makes and made the buying process very easy. My disappointment started after the sale about 3 days later when I noticed the Ami MDI (Adapter to connect my iPhone to the audio system) wasn't connecting and that there might be a short in the cable. I emailed Jessica and asked her about it and when I could bring it in since I was told at closing that I had 30 days or 1,000 miles bumper to bumper warranty should anything go wrong with the vehicle. Jessica didn't email me back but emailed my wife and asked her to relay the message that the audio technicians could look at it but they would have to charge me because audio wasn't included in the warranty. I wish she would have told me that when we closed on the car. After watching a few videos on Youtube I was able to fix the problem myself and found a replacement cable on Amazon for $12. Two days after that I noticed the vehicle was pulling heavily to the right with the alignment. I called the service desk and Bryan was awesome he had me bring in the car and the alignment was way off and they worked on it and made some adjustments. My concern is that Jessica had just told us about the rigorous 100+ point inspection they do when we purchased the vehicle and so I trusted in them that the alignment would be current. Thanks though to the service techs they were very helpful. Two weeks later the vehicle started to pull again to the right. At this time Jessica had left a voice message with my wife that the license plates were in. My wife called her back and let her know about my frustrations and that I was coming back in to have the alignment worked on again. Jessica said she'd make sure to address my concerns when I came in and that she'd coordinate with the service department to have them put the plates on as well. I took the car in and Bryan again was awesome and worked on the vehicle again and had to do some tire rotations as well. I didn't get to talk to Jessica nor did she approach me on that visit so I don't know if her intent to address my concerns was through the service techs and not through her actually talking to me? As I left the dealership and got home I realized the plates hadn't been put on the vehicle. I had already been in twice in the last three weeks to the dealership and had taken work off so I emailed Jessica and let her know that the plates didn't get put on and if she'd just mail them to me. Her response was "oh of course, I'll send them out." I think we understand that none of us are perfect but a simple apology would have gone a long way for the inconvenience. Jessica responded additionally that because she is not over in service she wasn't there to verify the plates were installed and that she would speak with the service team about it because of the mishap. The issue wasn't the service team not putting on the plates. They were great and I think Jessica should have just taken responsibility that it didn't happen as she was the one that said it would get done. Lastly, I received my plates in the mail and I had requested the "In God We Trust" plates. I had told Jessica during the buying process that I absolutely don't like the "Life Elevated Arches" plates and that if they weren't available then I wanted the "Life Elevated Skier" plates. Well my first choice weren't available and so I got the ones I specifically said I didn't want and now I'll need to take some more time off work and go to the DMV and pay some money to swap them out. This has been my car buying experience post closing of the sale somewhat disappointment. In summary I feel Mercedes Benz puts forth a honest effort to provide a good experience for their customers and maybe Jessica was just having a few bad weeks like we all do sometimes and as a result did make my experience a little less than satisfying. I would still recommend the company but I would feel more inclined to actually consult the service department for a second opinion to do another inspection on the vehicle before I sign on the line. More

Great Service and very accessible My experience with Kaylee was fun and enjoyable. She provided me with concise and correct information, allowing me to make the best decision on acquir My experience with Kaylee was fun and enjoyable. She provided me with concise and correct information, allowing me to make the best decision on acquiring my new car. From a client standpoint Kaylee added enormous value from financial analysis, strategic value implementation, that resulted in her saving me time and money. Kaylee did a great job helping me as her client, analyze, plan and execute on taking the time to listen to my needs, presenting me with the best possible solutions, and getting me into an amazing car. The level of service proved was high level, which I believe is a reflection of what Mercedes-Benz of Farmington, stands for. The new facility is beautiful with lots off glass that lets you see into the shop if your car is ever being serviced. Great environment and the best car buying experience I've ever had. World Class Organization is how I would sum up this dealership and my experience. More

Diane was awesome. She took a personalized video of the car Dianne was a pleasure to work with. She answered all my question even after hours. She took a personalized video of the car I was interested in. I wou Dianne was a pleasure to work with. She answered all my question even after hours. She took a personalized video of the car I was interested in. I would recommend and this dealership to anyone!! More

Dianne is very professional Diane does an amazing job sharing all the information about the car through video. Very well done. She is a pleasure to work with and knows her cars w Diane does an amazing job sharing all the information about the car through video. Very well done. She is a pleasure to work with and knows her cars well. More

Very comfortable buying experience. Great service and very comfortable environment. I will definitely be back! I was impressed with how well I was treated and couldn't have asked for a Great service and very comfortable environment. I will definitely be back! I was impressed with how well I was treated and couldn't have asked for a better experience. More