Mercedes-Benz of Farmington

Dealship Manager Dealership Manager took the time to call and help us with an issue we encountered after purchase. He was very polite. We appreciated he took the time Dealership Manager took the time to call and help us with an issue we encountered after purchase. He was very polite. We appreciated he took the time to research and help us. More

Thank you Dianne! Dianne Burnham was just the person I needed to help me make this purchase. I needed someone with patience and integrity as I made my decision to give Dianne Burnham was just the person I needed to help me make this purchase. I needed someone with patience and integrity as I made my decision to give up my GLC for the larger GLE or GLS. She helped me determine what would best fit my needs and gave suggestions on how to handle my "Nervous Nelly" Aussie in the car. She stuck with me for months! Then, when I was finally ready with my decision, she went the extra mile to find the color I wanted without pressuring me to take what was on the Farmington lot. She even set aside time to do a test drive with my daughter and demonstrate how a taller man would easily be comfortable in the GLE. In addition, I also appreciated her vehicle knowledge, attitude, and work ethics....and all with a smile! More

Great experience I worked with Dianne over a period of about 6 months - from looking at a few cars, to doing multiple test drives, to finally ordering the car and wait I worked with Dianne over a period of about 6 months - from looking at a few cars, to doing multiple test drives, to finally ordering the car and waiting anxiously to have it delivered. She was helpful during the sales process - ensuring that the order met all of my specifications. She also helped when the car was delivered to have it ready for me quickly. She went beyond when asked if she could order winter tires - something I could have done with the service department. Overall a great experience! More

Dealership philosophy + Dianne Burnham = 💯 What a great experience! I had so many road blocks that Dianne helped remove to make this happen. I am 340 miles away from the dealership. Dianne was What a great experience! I had so many road blocks that Dianne helped remove to make this happen. I am 340 miles away from the dealership. Dianne was willing to pick me up at the airport on her own time. They aren't paid on commission, so even though I was looking at a used non-Mercedes-Benz I still got treated like a high roller. Very personable & I didn't feel pressured. Easy & painless. Prior to even deciding to go I was sent all the dealer labor on the car, CARFAX report, original sticker price, a video of the car I was interested in and always quick response time. Normally dealerships stress me out, but I didn't feel that way here. Also I couldn't believe that there weren't any hidden or additional fees. The sticker price is what you pay (plus sales tax & DMV stuff of course, but no dealer fees added at all). Did I mention they were pretty quick too? I wouldn't hesitate to go back if the opportunity came up again. More

Excellent in every way This dealership is a rare find! Our salesperson, Dianne, has been so honest & kind through the entire process. We never felt pressured. Our trade i This dealership is a rare find! Our salesperson, Dianne, has been so honest & kind through the entire process. We never felt pressured. Our trade in offer was very fair & the sales & general managers all stopped by to meet us and make sure we were happy with how things were going. My wife and I have purchased about 10 new vehicles in our lives...this was by far the most honest, simplistic & efficient experience that we have ever experienced. More

Enjoyable Dianne is amazing and made the car buying experience awesome! Not your typical car salesman (saleswoman). I will definitely go back when I'm ready to Dianne is amazing and made the car buying experience awesome! Not your typical car salesman (saleswoman). I will definitely go back when I'm ready to buy again and will refer everybody I know to her. More

Pretty fast and easy. Great service was in and out in a couple of hours. Very friendly and answered all the questions I had. Everything was organized and thought out. Great service was in and out in a couple of hours. Very friendly and answered all the questions I had. Everything was organized and thought out. More

Amazing car buying experience! My Mercedes was totaled in an accident and I was not looking forward to buying another car. We had purchased our previous car from Mercedes of Farming My Mercedes was totaled in an accident and I was not looking forward to buying another car. We had purchased our previous car from Mercedes of Farmington and decided to go back. Right from the beginning our Client Advisor, Jon Barber was incredible. He is extremely knowledgeable about everything Mercedes and walked us through several models. He was very friendly and the process felt like we were old friends. We made a decision and the paperwork process is a breeze with this dealership. The staff is warm and very friendly. Thank you Jon and the Mercedes family. You have customers for life. More

Dianne is awesome my husband thought it would be fun to go test drive a few Mercedes. We were matched up with Dianne and she helped us narrow down the options to what w my husband thought it would be fun to go test drive a few Mercedes. We were matched up with Dianne and she helped us narrow down the options to what we were interested in. Her no-pressure approach was so refreshing and got us thinking about replacing our trust old 2009 Honda. Nothing at the dealership in Farmington clicked all of our boxes so Dianne found a few more options for us to look at at an affiliated dealership. While we did not end up buying directly from Mercedes-Benz of Farmington or Dianne, she got the ball rolling and I would not have been as open to the idea had I not had a great experience there. I can only hope that when this car has run its course I can go see Dianne and get the Mercedes I really want! More

Amazing work! We were in the market for a new car and we weren't sure but the ease and flow of the process worked great Diane was very good at no pressure and found We were in the market for a new car and we weren't sure but the ease and flow of the process worked great Diane was very good at no pressure and found us the perfect car for our budget we will certainly be back and we were super impressed with our entire experience. More