Mercedes-Benz of Fairfield

Awesome Penske Staff Bought Land Rover Lr4 had a little trouble with truck passing Emissions in My state of NJ, made phone call to dealer and received a call back from th Bought Land Rover Lr4 had a little trouble with truck passing Emissions in My state of NJ, made phone call to dealer and received a call back from the GM Brett Drago he made App. for me with Land Rover Monmouth a Penske store in NJ. Between Brett and Amanda Johnson they took care of all issues, I can't say enough about the service and professionalism of both parties. Thank You Brett and Amanda and the Penske organization. More

Worst Car Dealership in America I had an issue escalated to the service manager because the front line team could not diagnose the problem of the vehicle that was bought in for servi I had an issue escalated to the service manager because the front line team could not diagnose the problem of the vehicle that was bought in for service. Matt, the service manager, lacks powerful communication skills to navigate these challenging situations.He doesn’t put his customers at the center of everything he does; neither does his team. More

Horrible service I had an on going issue with my vehicle that required multiple visits. On one visit, they even gave me someone else’s car!!!!!!! I thought it was a j I had an on going issue with my vehicle that required multiple visits. On one visit, they even gave me someone else’s car!!!!!!! I thought it was a joke and I was on the show punkd- waiting for the cameras to come out and tell me how this was just a big joke. Sadly, no cameras filming - it was actual negligence and carelessness. Matthew Pikul, the service manager, was extremely rude and refused service to correct my vehicles issue. He told me to find another dealership who can help and that he will not allow me to schedule an appt. Is that how car issues are fixed? Banning the client? Well, let me help everyone else from being subjected to this type of cruel customer service. I have never been treated so poorly in my life. I’m sure a KIA dealership provides better customer service than this! I took it to another MB dealer and they fixed it on the first shot. dont waste your time or money on this dealership!!! More

Best service I've ever had I have been to many dealerships in my life, but this one takes the cake. I am from Massachusetts, and was driving to New Jersey this evening. I had so I have been to many dealerships in my life, but this one takes the cake. I am from Massachusetts, and was driving to New Jersey this evening. I had some car trouble's. Believe it or not, my exhaust broke off from the undercarriage of my C300. I called the dealership, they sent me a flatbed to take the vehicle to the dealership, as I broke down in Milford. The tow truck driver brought me to the dealership and I met with Ken. Ken provided me with exceptional service, and really made me feel like a valued customer. To be honest, if I did not live in Boston, I would come to this dealership for all of my service. ken sat down with me after my vehicle was repaired, and explain to me the parts that will need to be fixed in the future. He assisted me with timelines of when my warrantees run out and what parts and service will be necessary. The next time I am looking to make a future purchase of a Mercedes, there is a very very good chance I will be visiting this dealership. I was very impressed, and can't wait to return. More