Mercedes-Benz of Fairfield

I had a very positive experience. The sales rep, Jacinth Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper manageme Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper management and Don Spillane for letting me bring the car home without providing them with a title. I know this is very unusual and I would have been very disappointed if I had made the trip to Fairfield, CT in vain. Management also agreed to raise the price for my trade-in car which allowed me to go forward with the purchase. I highly recommend this dealer. More

I had a last minute need and I was completely satisfied with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary qu with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary questions I was asked prior to arrival to ensure they could solve my problem. More

Jacinth was professional and helpful. She took time Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair lia Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair liaison during the sales process to ensure I got what I wanted! More

From the moment I entered the service location the service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolv service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolving my problems with appropriate repairs and kept me abreast of the status of the repairs. Service is one the factors that make or break the reputation of a dealership. Because of john's level of service and commttment to my satisfaction I will, with out doubt, buy another MB from MB of Fairfield. This was an exemplary customer experience. More

The customer service was superb. Jacinth and Don made sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of mine come true. I am a proud owner of a new Mercedes Benz. Thanks! More

Dealing with car dealers does not rate very high with us and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth w and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth was very pleasant and efficient. We would not hesitate to deal with her or this dealership in the future. More

I brought in my car for an oil change, a paint issue with my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of m my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of my best expericencs at a service center, EVER! John Urresta, my service advisor was extremely friendly and helpful as well. Not only did he tend to my questions and concerns, but he also asked a mechanic by the name of Gonzalo Ugarte to answer my questions. I was really quite impressed by their "service excellence". Then off to get my loaner. I was helped there by a lady, Elena Miller. She was extremely helpful and informative as well. I was left wondering "WOW!! What a great team!" Thanks Guys!! Please keep up the good work! Larry More

John Urresta was professional and courteous. He made me feel as though my business was genuinely appreciated. He took the time to explain the work that was done on my car and assured me that the problems h feel as though my business was genuinely appreciated. He took the time to explain the work that was done on my car and assured me that the problems had been repaired. More

We worked with Jacinth last time we purchased a vehicle and were very pleased. While Jacinth remembered to keep in touch with us as our lease was coming up she also would periodically send e-mails to say " and were very pleased. While Jacinth remembered to keep in touch with us as our lease was coming up she also would periodically send e-mails to say "Hello". She showed extreme interest in keeping us as customers and was able to get us a lease price that we considered very good. We have leased many cars over the years and Jacinth has proven to be the best and most attentive sales person we have encountered. She is a pleasure to deal with. More

I was in the market for a new vehicle and I had previously contacted numerous other dealerships and none of them were as good as Fairfield. My saleperson was Jacinth Samuels and she was tremendous previously contacted numerous other dealerships and none of them were as good as Fairfield. My saleperson was Jacinth Samuels and she was tremendous. I have purchased many new vehicles in the past and she made this experience the best of them all. I will definitley return to Fairfield Mercedes to prchase another vehicle in the future and I cannot thank Miss Samuels enough for making this purchase such a wonderful experience. More