Mercedes-Benz of Fairfield

I Purchased an MB CPO e450 cabriolet last December (2023) with delivery January 2024. To CPO the vehicle, they made repairs to the front bumper. In September of 2024, I noticed what looked like the clear co with delivery January 2024. To CPO the vehicle, they made repairs to the front bumper. In September of 2024, I noticed what looked like the clear coat failing on the front bumper. It was near the parking sensors, so I initially thought it could've been dirt. After further investigation, I could see that it was in fact the clear coat peeling off. I emailed my salesperson 4x and left 3 voicemails to discuss Fairfield MB making corrections to the faulty repair they made. To this day, I have not received a call nor an email to address my concerns. More

Buyer Warning I am compelled to share my disastrous experience with this auto dealership after purchasing two 2025 G550 vehicles. My advice is simple: steer clear! - One of the vehicles is nothing s experience with this auto dealership after purchasing two 2025 G550 vehicles. My advice is simple: steer clear! - One of the vehicles is nothing short of a lemon, suffering from chronic brake issues that the manufacturer cannot fix due to indefinite back orders on parts (see attached service receipt). This is unacceptable for a luxury brand like Mercedes-Benz. - Both vehicles have malfunctioning HVAC systems that fail to provide adequate heat for rear passengers, with no air circulating from the center console vents. This is a fundamental flaw that should never have left the factory. - To add insult to injury, both vehicles were sold with subpar "All-Season" tires, a fact that was conveniently withheld until after the purchase was complete. These tires are woefully inadequate in even the slightest snowy conditions, rendering the vehicles unsafe and nearly useless. And to top it off, I was charged around $7,500 for tire protection that is essentially worthless. The service department is utterly inept, and management is shockingly unresponsive and ineffective. My experience with the Mercedes-Benz brand has been nothing short of disappointing. Do yourself a favor—save your time, money, and sanity by avoiding this dealership and seeking out a different auto manufacturer altogether. More

John McNeil was absolutely a pleasure to work with. John was very knowledgeable about the model we were interested in purchasing and did an exhaustive search of all current options available. He was John was very knowledgeable about the model we were interested in purchasing and did an exhaustive search of all current options available. He was straightforward and fair and took all the time we needed to help us make our decision. John was very responsive to all of our questions throughout the entire process, which only took 4 days from beginning to end. When picking up the car, the process was seamless. John had all of the paperwork ready to go and he spent a good deal of time explaining "all" the features of the vehicle. He even offered to review all the features again at a later date, once I was more familiar with the car. I would highly recommend John at Mercedes of Fairfield if you are in the market for a new or pre-owned Mercedes. More

Dealt directly with, John McNeil, To sum it up in one word, the transaction was absolutely “Seamless”. word, the transaction was absolutely “Seamless”. More

John McNeil and everyone else at Mercedes were great, it was a pleasure buying a car from them. They answered all questions and were low pressure and very professional. was a pleasure buying a car from them. They answered all questions and were low pressure and very professional. More

We had the best experience with this dealership yesterday. We bought a car over the phone and they were totally ethical and the experience was a delight. The salesman was named Ramon Rivera and wa yesterday. We bought a car over the phone and they were totally ethical and the experience was a delight. The salesman was named Ramon Rivera and was by far the best sales associate we have ever dealt with. Thank you Ramon and Fairfield Mercedes. More

Giles and Jacinth made sure all my needs were met. I LOVE MY SUV I purchased. I purchased my Enclave on December 17th 2021 and I have not had any issues.. I get a lot of compliments. Thank you b I LOVE MY SUV I purchased. I purchased my Enclave on December 17th 2021 and I have not had any issues.. I get a lot of compliments. Thank you both for all that you do to make sure your customers are happy.. keep up the good work 👏 🙌 More

Wish I could give zero stars to this service department. They are absolutely horrible at keeping you informed about what’s going on with your repair and completely unapologetic when called out on it. My They are absolutely horrible at keeping you informed about what’s going on with your repair and completely unapologetic when called out on it. My van sat there for 5 work days, untouched, because he service advisor was out and nobody covered his customers. After 4 years of putting up with crap service from this Penske dealership I will be finding a new service provider for my work vans and personal MB vehicles. I stopped buying new from them years ago. More

I had a wonderful experience purchasing my car from Mercedes-Benz of Fairfield. The process that Donovan Bargen and his manager Eric was stress-free and very pleasant. Also, when I went to do the paper Mercedes-Benz of Fairfield. The process that Donovan Bargen and his manager Eric was stress-free and very pleasant. Also, when I went to do the paperwork with KellyLynn, it could not be more delightful. The team was upfront and honest about everything every step of the way. They have gone way out of their way to ensure my needs are met. I would highly recommend working with this dealership when it comes to purchasing your next vehicle. Thanks again guys More