Mercedes-Benz of Elmbrook - Service Center

Always issues with this dealership I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months. In that time frame, I've taken the vehicle in for service thr I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months. In that time frame, I've taken the vehicle in for service three times. Every time I would go in for service, I had to beg and plead and fight with them that I had a 2-year maintenance program INCLUDED! Each time they said "no, sorry" , the original owner only has that option, or, we'll do it for you "THIS TIME". Each time I went in, they would tell me this. Well last week their Finance Manager, found my original paperwork, were it states "2 YR MAINTENANCE INCLUDED!!!" She said it's "internal" paperwork, and could not give me a copy. Wow! Then when I came to pick up my car, it took them 30 minutes to find my keys. I don't recommend this dealership More

CPO Mercedes Needed Brakes/Rotors Less Than 2500 Miles We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had a problem with the Pre-Safe system that required us to take it to our nearest dealer to get it resolved. While there, we were told that the car required immediate attention for the brakes and rotors needed replacement immediately. We contacted Mercedes Benz of Elmbrook by email, providing them with all of the documentation as we were flabbergasted that with less than 2500 miles we would require brakes and rotors on a certified pre-owned vehicle. After several days with no response, we phoned them again and was promised a response. Several days later, with still no response, we reached out to the general manager who instructed his service director to look into the matter. Even more days later, the service director got back to us with this email: "It's my understanding the car has been driven less than 3000 miles since delivery.  In my experience limiting a vehicles mileage to 3000 miles per year will adversely effect the life of your brakes.  Not driving is often worse than driving too much." That moronic statement was just the prelude to them refusing to do anything. We had noted that from the time we received the car that each time you stepped on the brakes there was a strange "growling" noise but we disregarded it as we had paid extra to make sure that the vehicle was certified, never thinking that a certified vehicle could require brakes and rotors. Obviously, we could not believe that they would rebuff us in light of the evidence provided to them. Just one more example of let the buyer beware but where was the truth in the ad that a CPO Mercedes comes with "unlimited peace of mind?" Certainly not from this dealer where we are concerned. More

Drew Putterman was great Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John More

guy in his 30's they dont give the time of day !!!!!!!! My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looki My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looking younger than I really am) I was standing in the middle of the showroom as sales guys walking by don’t even say hi or how are you doing is there anything I can help you with! I understand they get a lot of tire kickers but I would think a dearlship would have the staff at least acknowledge customers. The reason for coming to this dealer is to get service done on a 2014 Mercedes giving them more of my money! This will be the last time I take this car here sad but all very true! Good luck everyone else Justin More