Mercedes-Benz of Elmbrook - Service Center

I never leave reviews and always give companies a chance to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy. I would NEVER purchase a vehicle from Mercedes. Our company runs a fleet of vehicles and we have multiple Mercedes Sprinters, which we will be selling immediately! We had purchased this specific Sprinter in 2021 with an extended warranty which covers the vehicle up to 100,000 miles. The van had an engine failure below 100,000 miles and Mercedes refused to cover it. Even though we spent the money on the extended warranty and should have been 100% covered, we offered to cover half the bill in order to put this behind. They even refused that! We provided documentation on oil changes and service. We run an entire fleet, have a dedicated fleet manager, and have zero issues with our other vehicles. To top it off, this vehicle had issues in 2022 with the engine so it was clearly bad from the start. Mercedes name is not what it use to be and I would not trust them to stand behind their word regardless if it's a passenger vehicle or work van. Also, good luck getting timely service from them. STEER CLEAR and spend your money with a dealership and company you can trust. This has been reported to BBB and other actions will be taken to ensure no one else has to go through this. So you know I'm fair, Andy the service manager is a very nice person, but he doesn't make the final decision. More

Always very helpful and are concerned enough that everything goes smoothly and on time. Very pleased with the entire dealership. everything goes smoothly and on time. Very pleased with the entire dealership. More

Great service every time! Customer service is top notch! I will continue to use this locations services. Customer service is top notch! I will continue to use this locations services. More

Nick was very courteous and so helpful taking in my vehicle to be serviced at Elmbrook Wi as I drive from out of state Mi vehicle to be serviced at Elmbrook Wi as I drive from out of state Mi More

Brandon is always a pleasure to work with. He is willing to take the time to explain everything in detail and is very friendly. He is willing to take the time to explain everything in detail and is very friendly. More

Very professional and great service. The experience was actually what I expected from the Mercedes brand The experience was actually what I expected from the Mercedes brand More

I am a new Sprinter 2500 RV owner from Georgia that developed an oil leak with 2500 miles on the vehicle and could not get support from NE ILL Dealers. Andy Bogusz reinstated my faith in the MB brand developed an oil leak with 2500 miles on the vehicle and could not get support from NE ILL Dealers. Andy Bogusz reinstated my faith in the MB brand. Andy return my call and began to trouble shoot my problem. I drove 70 miles to the Elmbrook Dealership and Andy and team address my issues and provided a crash course on the vehicle. I wish all dealership had staff that had Andy's attitude and want to service the client !! Thank you Andy and Elmbrook MB Dealership. I own a home in NE Illinois but will travel to Elmbrook for all my Sprinter services needs when in Illinois. More

Very helpful in an unusual and difficult situation. Very supportive in dealing with insurance and very prompt. Answered all questions Very supportive in dealing with insurance and very prompt. Answered all questions More

They provided Great service. Very friendly and helpful. Zach provided regular updates and follow up. Very friendly and helpful. Zach provided regular updates and follow up. More

Great service, but disappointed with the billing. I thought the charge to diagnose a problem was excessive I thought the charge to diagnose a problem was excessive More