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Mercedes-Benz of Elmbrook
Waukesha, WI
251 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 251 reviews
January 15, 2024
Great experience. Professional staff. Jeff was easy to work with and made the purchase easy. Professional staff. Jeff was easy to work with and made the purchase easy. More
by BINARYMIKE
Verified Customer
January 15, 2024
Staff was very responsive to our needs. Jason worked with us to show us different vehicles to choose at our price point and worked with us to get best price for our trade in. Very happy! Jason worked with us to show us different vehicles to choose at our price point and worked with us to get best price for our trade in. Very happy! More
by SHIRLEY17W217
January 14, 2024
The whole interaction was smooth and seamless. Which really helps when you're from out of town. Which really helps when you're from out of town. More
by DOUGS1977
January 13, 2024
Amazing communication and top not service I felt special and appreciated throughout my time working with them and appreciated throughout my time working with them More
by Joy v
January 13, 2024
Excellent job by Jason and Jeff. First class made me feel special Love the energy of the dealership First class made me feel special Love the energy of the dealership More
by JIMBEST1212
January 02, 2024
Thank you for all you did to make my purchase efficient. I appreciate you all! I appreciate you all! More
by MLE.KOLBECK
December 21, 2023
I never leave reviews and always give companies a chance to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy. I would NEVER purchase a vehicle from Mercedes. Our company runs a fleet of vehicles and we have multiple Mercedes Sprinters, which we will be selling immediately! We had purchased this specific Sprinter in 2021 with an extended warranty which covers the vehicle up to 100,000 miles. The van had an engine failure below 100,000 miles and Mercedes refused to cover it. Even though we spent the money on the extended warranty and should have been 100% covered, we offered to cover half the bill in order to put this behind. They even refused that! We provided documentation on oil changes and service. We run an entire fleet, have a dedicated fleet manager, and have zero issues with our other vehicles. To top it off, this vehicle had issues in 2022 with the engine so it was clearly bad from the start. Mercedes name is not what it use to be and I would not trust them to stand behind their word regardless if it's a passenger vehicle or work van. Also, good luck getting timely service from them. STEER CLEAR and spend your money with a dealership and company you can trust. This has been reported to BBB and other actions will be taken to ensure no one else has to go through this. So you know I'm fair, Andy the service manager is a very nice person, but he doesn't make the final decision. More
by Shawn
December 17, 2023
Sunny was our contact. (Note at the beginning of this survey it indicated someone else). Sunny did a tremendous job of informing us of our options. Once we decided he kept (Note at the beginning of this survey it indicated someone else). Sunny did a tremendous job of informing us of our options. Once we decided he kept us informed along the way. Overall we couldn’t have asked for anyone better. Great job Sunny! More
by RRA1953
December 03, 2023
Welcoming and supportive. It was a comfortable experience and everyone was pleasant and informative. That's all It was a comfortable experience and everyone was pleasant and informative. That's all More
by jas54
