Mercedes-Benz of Elmbrook

Wonderful experience!!!! I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest, professional person I know. The service is also outstanding! I have followed Ivory from another Mercedes dealership and would follow her wherever she went. More

Ivory is AWESOME I had been searching for a vehicle that was in my price range with very low miles and I happened upon an ad on Cargurus. Thie car was at this dealers I had been searching for a vehicle that was in my price range with very low miles and I happened upon an ad on Cargurus. Thie car was at this dealership, and I called and spoke with the receptionist stating what I had to trade and how much I had to spend. I requested a call back from sales if it was possible to make thie sale happen. Ivory promptly called back and answered all my questions. Her last question was when would I like to come see the car. This was a problem for me as I had just had foot surgery, but not a problem for her. She volunteered to drive the car to my home after work, (I live about an hour north of the dealership), and bring everything needed to close the deal. Sure enough she showed up at the time she had planned and I was happy to give her this sale. She worked overtime, literally, to make this happen, and it was a big win for me. I got an incredible car for an incredible price and was happy to make a freind in Ivory. I can't say enough about the positive experience I had, thanks again Ivory!! More

My 69th car purchase I am a new customer of Elmbrook and I cannot over emphasize how well everything went. I was welcomed but not pressured. My salesperson, Jamie Ruis, wa I am a new customer of Elmbrook and I cannot over emphasize how well everything went. I was welcomed but not pressured. My salesperson, Jamie Ruis, was familiar with the car model I chose and he was very helpful in reviewing the functions and features of the car. The ML 350 replaced my E-Series Wagon making it my sixth Mercedes. What made this buying experience unique was the people. I kept thinking "if I were selling cars this is how I would treat customers". I have since been back for service work and that also went smoothly. There is a perception that the more expensive a car is the more the salespeople "qualify "the buyer. In this case everyone went out of their way to earn my business in a neighborly way. Will I be back as a customer? Of course.....don't friends usually do business with friends? That's how I feel about the staff at Mercedez Benz of Elmbrook. More

new sprinter buying my van was a great experience,everyone at the dealership was helpful.i will be back to buy another van.Jason Mayes handled the financial end wi buying my van was a great experience,everyone at the dealership was helpful.i will be back to buy another van.Jason Mayes handled the financial end with great skill.J.R. is fantastic,he does know the cargo van business.i will recomend your dealership to everyone. More

Best car buying experience I have ever had! Best car buying experience to date. Our salesman, Jim Vanides, was extremely helpful in finding us a new car. I was originally shopping for a Honda Ri Best car buying experience to date. Our salesman, Jim Vanides, was extremely helpful in finding us a new car. I was originally shopping for a Honda Ridgeline, but my wife said "Let's go test drive a Mercedes just for fun." We did, and left with an ML 350. Jim was very friendly and knowledgeable. He told us everything we needed to know about the SUV and answered any questions that came up. Jason was our finance official there. He found the right bank to get us as close to the monthly payment we specified that we could do. He was also friendly and easy to work with. Both gentlemen have been diligent this past week in asking how we are enjoying our new Benz. I'm loving it. It is such an awesome SUV. So may features. I can say this is my first Mercedes and my best car buying experience ever. I'll be back! More

Great experience We have never had a more satisfying experience purchasing a vehicle. Ivory Dabney, Jeffery Santos and the whole Elmbrook staff are to be commended for We have never had a more satisfying experience purchasing a vehicle. Ivory Dabney, Jeffery Santos and the whole Elmbrook staff are to be commended for their professionalism. This was a definite "no haggle" experience. Thank you all! We will most certainly be back in the future. More

Elmbrook Benz is the Best! From the moment I arrived and began looking at vehicles to the moment I signed on the line, I was treated with courtesy and respect. I appreciated tha From the moment I arrived and began looking at vehicles to the moment I signed on the line, I was treated with courtesy and respect. I appreciated that Jim was professional and knowledgeable in helping me make the best car choice for me (I love my E350!), but he was also personable and lively, making the car-buying experience actually fun--not the stiff, high-pressured experience I had been dreading. When the time came to work the price and financing, Jason was fair and clear and delivered on all terms we discussed, again adding to the comfortable experience overall. I thoroughly enjoyed the entire process and highly recommend Mercedes Benz of Elmbrook! More

Great Sprinter buying experience I purchased a new 2014 Mercedes Sprinter from JR and Mercedes of Elmbrook. I bought the vehicle sight-unseen and all communication was via. Email, ph I purchased a new 2014 Mercedes Sprinter from JR and Mercedes of Elmbrook. I bought the vehicle sight-unseen and all communication was via. Email, phone, and fed-ex. Price negotiations were easy and fair for both parties, and financing was provided at the agreed upon rate and terms, with very few dealer fees. I live 2,200 miles away, but JR had the sprinter I wanted, and a price that was good. I was very apprehensive to purchase a vehicle from such a great distance, but the vehicle was exactly as described. JR picked me up from my airport hotel, and we spent a few hours going over the operations of the van, and finalizing the paperwork. The van was detailed, filled with diesel, and had a couple nice bonus options provided free of charge. Overall no regrets buying from JR and I would highly recommend them to anybody looking for a sprinter. Nice sized dealership that provides a "less corporate" experience when compared to the huge dealerships where we live. I never had to speak to someone who wasn't either Jeff or JR and both were effective and concise communicators. Very low stress buying experience, especially when the distance is considered. Great van, great dealer, great "salesperson" Van performed excellently with the very long drive home, and provided a nice road trip to break it in. I wish I lived closer, as I would have elmbrook perform all my maintenance as well! Thanks JR More

How It's Done Really impressive on all fronts. Easy to work with. Easy to buy from. Highly professional. A top notch dealer experience, I'd rate above both BMW Really impressive on all fronts. Easy to work with. Easy to buy from. Highly professional. A top notch dealer experience, I'd rate above both BMW and Range Rover. More

Buying car was never such an enjoyable experience Buying car is always a long process and needs lots of patience but I still do not believe that we walked into “Mercedes Benz of Elmbrook” on Friday d Buying car is always a long process and needs lots of patience but I still do not believe that we walked into “Mercedes Benz of Elmbrook” on Friday during work break and by Saturday afternoon I had the car. Thanks to “Jim Vanides” who understood our requirement and showed us exactly the car from the lot that we were looking for, which really saved us lot of time. Paperwork was all completed and on Saturday when we went on our allotted time before we could realize all formalities were done and we were all set to drive our car home. For a change buying car was not long irritating process. Thanks to friendly and approachable environment at ““Mercedes Benz of Elmbrook” More