Mercedes-Benz of El Dorado Hills - Service Center

Much better! This trip over was much better! Although I didn't have time for the original offer to detail my car after the bad experience time before last, I'll b This trip over was much better! Although I didn't have time for the original offer to detail my car after the bad experience time before last, I'll be happy to take it back in to let them do that. More

Phenomenal Dan is awesome and the consumate Service Advisor/Employee. He is always looking out for the Client while ensuring he is fullfilling his role for the d Dan is awesome and the consumate Service Advisor/Employee. He is always looking out for the Client while ensuring he is fullfilling his role for the dealership. He establishes an aura of Service and Trust More

Recognizing/Acknowledging Jason Downing and Don Vanderschoot I own a 2012 GLK 350 and 2013 C-250. As such with two cars I get to spend twice as much times at Mercedes-Benz service center than those who own only I own a 2012 GLK 350 and 2013 C-250. As such with two cars I get to spend twice as much times at Mercedes-Benz service center than those who own only one car. As such, I require more patience, understanding, and flexibility in getting my cars serviced. Consistently, the Service Department Manager, Jason and his Service Manager, Don Vanderschoot are very impressive, knowledgeable, friendly, professional, helpful, and always go "extra miles" to make sure that their customers walk out of there happy with a satisfied smile after their transactions. I could not say enough...Sincerely, Thank you! More

Don Vanderschoot My experience at El Dorado Hills Mercedes Benz is always positive. Mr. Vanderschoot explains the positives and negatives for repairs. As a customer I My experience at El Dorado Hills Mercedes Benz is always positive. Mr. Vanderschoot explains the positives and negatives for repairs. As a customer I am confident in Mr. Vanderschoots advice. More

Excellent services We came far away to your shop for service is because Daniel Clark there. He is very friendly, knowledgeable, and efficiency! We should have to go t We came far away to your shop for service is because Daniel Clark there. He is very friendly, knowledgeable, and efficiency! We should have to go to the other shop at Howe avenue because closer to our house but their service is no good . More

Great customer service, but lousy car! Gayton DeRosa was professional and courteous in handling my service appointment. As usual, the service department quickly, and efficiently, repaired m Gayton DeRosa was professional and courteous in handling my service appointment. As usual, the service department quickly, and efficiently, repaired my 2011 E350 Bluetec. I have absolutely great confidence in the repair facilities at Mercedes-Benz of El Dorado Hills. However, I have very little confidence in a car, with only 34K miles, that has seen three significant emission system repairs in the last two years. As a recent retiree, I figured I deserved the first luxury car in my life. However, luxury is not luxury, when frequent repairs become a major inconvenience. I applied the same principle as baseball...."three strikes, and you're out". Therefore, I have unloaded my burdened E350 at a greatly depreciated loss. I'll return to my lifelong dependability on a Japanese manufacturer, with much better reliability and resale value. Now that is luxury! More

Best services I think this is the best dealer serviced that I have ever had. With a friendly staffs. And I will recommend this dealer to alls of my friend. I think this is the best dealer serviced that I have ever had. With a friendly staffs. And I will recommend this dealer to alls of my friend. More

Customer service exceeds highest order of expectation Don continues to exceed expectations. I recently picked up my car from service on the way to the Oakland airport. During the service the wheel lug bol Don continues to exceed expectations. I recently picked up my car from service on the way to the Oakland airport. During the service the wheel lug bolts were not adequately torqued, became loosed and caused an unbelievable driving experience on the way to the airport. I left my car at the hotel near the airport and called Don to inform him of the experience. Don was quick to engage. He dispatched a service vehicle to xxxxx the issue. The service tech identified the problem; sought parts from another dealer, fixed and road tested the vehicle. Don then had me come in for a follow-up full inspection. Nobody can argue the potential consequences of what could have happened, we can’t change that. Point is, Don took full responsibility without question and acted to remedy a situation gone bad. Thanks Don. More

Excellent Customer Service I took the car here for 20.000 miles service. Totally satisfied. Daniel was very friendly and processed the document very quickly. The service was com I took the car here for 20.000 miles service. Totally satisfied. Daniel was very friendly and processed the document very quickly. The service was completed before the estimated time. He will call you personally when the car is ready for pick up. More

Fast, easy service I've worked with Don on all my service needs for the past couple years. My drop-offs and pick-ups are easy and quick and he always follows up to ensu I've worked with Don on all my service needs for the past couple years. My drop-offs and pick-ups are easy and quick and he always follows up to ensure any repairs are done right. More