Mercedes-Benz of El Dorado Hills - Service Center

The best MB service and mechanics! My 2003 ML500 was purchased and is serviced by MB El Dorado. She is still beautiful and runs perfect with 281,000 mi. Nothing else to say...Oh, and My 2003 ML500 was purchased and is serviced by MB El Dorado. She is still beautiful and runs perfect with 281,000 mi. Nothing else to say...Oh, and Daniel is the best service mgr ever! More

Excellent Customer Service & Attention to Detail Came to the dealership with a leaking tire without an appointment. Don and the staff at MBofEDH were very accommodating and worked diligently to get Came to the dealership with a leaking tire without an appointment. Don and the staff at MBofEDH were very accommodating and worked diligently to get the tire issue corrected and have my car returned to me as quickly as possible. I bought my car at this dealership and have found their customer service, both in sales and service, to be excellent. Would highly recommend this dealership and their service team to anyone. More

Great service They went out of their way to make sure everything was to our satisfaction. The quality of the work was excellent. They communicated with us through They went out of their way to make sure everything was to our satisfaction. The quality of the work was excellent. They communicated with us throughout the repair process. More

El Dorado Hills Mercedes-Benz has the most outstanding team! El Dorado Hills Mercedes-Benz has the most outstanding team--from sales to finance to service to parts to the gentlemen that greet you at service to t El Dorado Hills Mercedes-Benz has the most outstanding team--from sales to finance to service to parts to the gentlemen that greet you at service to the folks that bring your car after it's been serviced!! Thank you--it's so appreciated to be taken care of so well!!! More

difficulty with tire balance Resolved After several attempts to eliminate a tire balance issue (I'm picky on this stuff), Don recommended a Force Balance. Ya Hoo. Problem solved. MBZ rides After several attempts to eliminate a tire balance issue (I'm picky on this stuff), Don recommended a Force Balance. Ya Hoo. Problem solved. MBZ rides like a dream More

Customer service Don has been always great. The reason I still bring my cars to the dealership is because of how great Don is and continue to be. Don has been always great. The reason I still bring my cars to the dealership is because of how great Don is and continue to be. More

Crankshaft sensor replaced on my C320 wagon. Charge for work performed seemed excessive. ($560). My usual Service Mgr., Don Vandersloot, was not available. After spending around $1600 the previo Charge for work performed seemed excessive. ($560). My usual Service Mgr., Don Vandersloot, was not available. After spending around $1600 the previous week on my other vehicle (ML320) i had hoped for at least some discount but received nothing. The Service Mgr. misplaced my telephone #s which caused me some minor problems and wasted time. However the work itself was performed satisfactorily - as it usually is at this excellent dealership. More

Great service!! Since purchasing my vehicle from Mercedes Benz of El Dorado Hills I have never had anything but great service. I have made appointments in advanced as Since purchasing my vehicle from Mercedes Benz of El Dorado Hills I have never had anything but great service. I have made appointments in advanced as well as at the last minute and they have always been extremely accommodating. They have always offered me a ride or a loaner vehicle if the service was going to take longer than a day. All of the employees are professional, very friendly and helpful. More

Awesome customer service. My service rep Gayton DeRosa has always done me right. I always enjoying my experience there love my dealer. I would recommend Mercedes-Benz El Dorado My service rep Gayton DeRosa has always done me right. I always enjoying my experience there love my dealer. I would recommend Mercedes-Benz El Dorado Hills to all my friends. More

sevice expierence We have all repairs and service done at El Dorado Hills m. b. and have been very happy with all of the care given us and our vehicle We have all repairs and service done at El Dorado Hills m. b. and have been very happy with all of the care given us and our vehicle More