Mercedes-Benz of El Dorado Hills - Service Center

First Class Service! The total service team is great! Dan and his team always take care of me like family. Both of my cars always run great. I never have any problems. The total service team is great! Dan and his team always take care of me like family. Both of my cars always run great. I never have any problems. More

Outstanding Service My 190E always receives outstanding service at Mercedes Benz of El Dorado Hills! It has over 500,000 miles and is still going strong thanks to the ou My 190E always receives outstanding service at Mercedes Benz of El Dorado Hills! It has over 500,000 miles and is still going strong thanks to the outstanding technicians in the Service Department. My service advisor is amazing. He is extremely knowledgeable, efficient, helpful, and kind. It is such a pleasure to have my cars serviced at Mercedes Benz of El Dorado Hills because everyone is so friendly, welcoming and helpful. The facility is so inviting and it is worth driving 26 miles one-way to receive such quality service. More

Great Service!!! Great customer service from beginning to end! Always been a great experience getting my car service with El Dorado Mercedez Benz and i have always rec Great customer service from beginning to end! Always been a great experience getting my car service with El Dorado Mercedez Benz and i have always recommend this dealership even with friends and family. More

Service was exactly on time On time service I arrive at 8:00 am car done at 9:00 am excellent !!!! Waiting area great with coffee and bagel and big screen TV very relaxing area On time service I arrive at 8:00 am car done at 9:00 am excellent !!!! Waiting area great with coffee and bagel and big screen TV very relaxing area More

Excellent Service From the moment I drive my car up to the check-in stand to the moment I drive home, I know my car will be expertly reviewed, repaired or given the pro From the moment I drive my car up to the check-in stand to the moment I drive home, I know my car will be expertly reviewed, repaired or given the proper maintenance. I will always know ahead of time what is being planned or what has been found for maintenance or repair. Don Vanderschoot is my usual contact person/representative who handles the forms for the maintenance/repairs. Always considerate and accurate in all his dealings. All the employees at Mercedes-Benz El Dorado Hills conduct themselves in a friendly and highly professional manner. I appreciate everything they do. More

Great Service from being greeted to the finish! Brought in a 1999 230 slk, our 1st. Mercedes, that we had purchased from a friend. The car was not used much in 3 yrs. Don took wonderful care of us Brought in a 1999 230 slk, our 1st. Mercedes, that we had purchased from a friend. The car was not used much in 3 yrs. Don took wonderful care of us and this little gem!! Could not have asked for better care or service! More

Satisfied with hesitation Thanks to Dan I was taken care of on this visit but am concerned about the future. I recently purchased a certified E350 and also bought the extended Thanks to Dan I was taken care of on this visit but am concerned about the future. I recently purchased a certified E350 and also bought the extended warranty. Prior to purchasing the warranty I asked what is covered. I was told by the finance guy, "what ISN'T covered" and he proceeded to say that maintenance items are not covered and listed them. I left there feeling really good about my purchase. This is where the service from Dan comes in....my back screen went out after 1.5 months of having the car. Dan tells me this may not be covered. I then recited what the finance guy told me. Dan covered my screen and gave me new wiper blades! Thanks a lot Dan for helping me out! Apparently this is common practice from the sales department. Shameful..... More

Customer satisfaction with personal care When customer drives in for appointment they have paper work ready with great friendly people such as Bobby . This is personal service. Satisfactio When customer drives in for appointment they have paper work ready with great friendly people such as Bobby . This is personal service. Satisfaction comes from quility work and your car is returned cleaned with out grease on steering ,door handles and floor mats. I believe your techs understand they are representing satisfaction first time and every time. More

GREAT I HAVE BEEN DEALING WITH DON FOR YEARS. HE IS ALWAYS HELPFUL AND GETS THE JOB DONE. A TRUE PROFESSIONAL. I AM GLAD HE IS A PART OF YOUR TEAM. I HAVE BEEN DEALING WITH DON FOR YEARS. HE IS ALWAYS HELPFUL AND GETS THE JOB DONE. A TRUE PROFESSIONAL. I AM GLAD HE IS A PART OF YOUR TEAM. More