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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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May 19, 2016
Warranty Service My auxiliary battery light came on. Don Vanderschoot and his service team promptly diagnosed the problem without any hassles. They replaced the batt My auxiliary battery light came on. Don Vanderschoot and his service team promptly diagnosed the problem without any hassles. They replaced the battery under warranty, checked for any recalls or service bulletins and washed my car inside and out. Awesome team!. More
by QueenBee
Verified CustomerEmployees Worked With
Don Vanderschoot
May 18, 2016
Outstanding as Usual Gaton DeRosa has a comforting personality that makes you feel welcome as soon as you see his welcoming smile! He took care of the problem with the ca Gaton DeRosa has a comforting personality that makes you feel welcome as soon as you see his welcoming smile! He took care of the problem with the car and I was out of there in no time. As usual I felt comfortable and visited with Robert Michalek and several other folks while I was there. Service was great and the vehicle clean when I picked it up. What more can you ask for? More
by roddaug
Employees Worked With
Gayton DeRosa
May 17, 2016
Service experience I had to correct A/C problem Good and prompt service for my car's A/C problem and solution. I was told that the battery was going to need to be replaced. It seemed to be functioni Good and prompt service for my car's A/C problem and solution. I was told that the battery was going to need to be replaced. It seemed to be functioning properly, but I gave my authorization to replace it. More
by BUDPHILLIPS
Employees Worked With
Don Vanderschoot
May 17, 2016
Service Experience My car is very new however, i have been in for service to install equipment. The work was done in a timely manner and the product is great so far. A My car is very new however, i have been in for service to install equipment. The work was done in a timely manner and the product is great so far. Adam in the service department, per my experience and perspective, is approachable - genuine - caring - honest. Who could ask for more? More
by knoxsylvia3
Employees Worked With
Adam is the Service associate I worked with. Excellent customer service and mannerism, professional, helpful, thorough and knowledgable. , Pat Upright, Nick Martin, Paul Antoci
May 07, 2016
$10 for a car wash. I purchased a Mercedes 4-5 months ago. When on the freeway my car started behaving like the gas peddle was stuck down. Very scary for my family who I purchased a Mercedes 4-5 months ago. When on the freeway my car started behaving like the gas peddle was stuck down. Very scary for my family who was in the car with me. I pulled the car off the freeway and had to actually turn the ignition off to stop the car from rolling through a red light because the brakes could not hold me. I checked the peddles and surroundings of the car and again started the car .. same thing, immediately the car would accelerate without pressing the gas. The ignition was turned off, waited, and tried again 2 more times. On the third try, it behaved properly. I drove it immediately to Mercedes dealership. Since it was a Sat afternoon, they explained that they probably would not be able to look at it until Monday and gave me a rental free of charge (read on for more on this). I received a call Monday evening telling me nothing could be found to cause the problem and the car was ready to pickup. There was an issue I mentioned when leaving the car on Sat that the car was shaking once when I put in reverse and they said that an adjustment was made to correct that. Since it was late Monday they said I could pickup on Tuesday morning. When I picked up, I waited about 45 minutes for tjem to find my car which was apparently misplaced. When it drove up, the driver explained that they didn't have time to wash it so I could bring it back anytime and they would do it for me. I explained that I had waited so long that another 10-15 minutes wouldn't matter and they could take it back and do it now. 45minutes earlier when I told them I was picking up my car, they said I owed them $10 for the loaner. I told the lady that there was no mention of being charged when I was given the loaner (nor had I ever had a dealership do this before). She said "its standard" ... since I didn't want to argue with her (and I didn't know I would be waiting around another hour for my car), I paid. Just last night, I found the original loaner agreement I signed which states $0 charge everywhere, even on a $10/gas charge which was marked $0. Hence, my title of this review being "$10 for a car wash". Not a good demonstration of customer service, quality, or value at this visit. More
by SEEMINUS
Employees Worked With
Gayton DeRosa
May 05, 2016
Great Annual Service This was our annual service and also the end of our warranty service. Everything was first class as usual with a Mercedes dealership. All issues were This was our annual service and also the end of our warranty service. Everything was first class as usual with a Mercedes dealership. All issues were taken care of and car was finished when promised. More
by jimgeyer66
Employees Worked With
Don Vanderschoot
May 05, 2016
Great Service I began my service experience with Daniel Clark a few years and I was so impressed with his customer service and care. A friend recommended this deale I began my service experience with Daniel Clark a few years and I was so impressed with his customer service and care. A friend recommended this dealership, even though I am in Sacramento. Now I know why! Thanks Daniel for you service. More
by Sacramento, Christine
Employees Worked With
Daniel Clark
May 04, 2016
Professional Service throughout The facility and staff are what you would expect from a Mercedes dealership. The service is always professional, competent, courteous and accommodatin The facility and staff are what you would expect from a Mercedes dealership. The service is always professional, competent, courteous and accommodating. Keep up the good work, guys! More
by Bielefelder
Employees Worked With
Daniel Clark
May 02, 2016
Professional and knowledgeable staff I have new tires on my E350 coupe. Adam helped me out with professional service. I will surely go back to this place for my future services and new c I have new tires on my E350 coupe. Adam helped me out with professional service. I will surely go back to this place for my future services and new cars. Thanks Adam. More
by Jw91267260
Employees Worked With
Adam Ruff
May 02, 2016
Daniel is an asset to your company Daniel is an asset to Mercedes and I always look forward to working with him. Thank you again for the excellent customer service. Alina Drummond Daniel is an asset to Mercedes and I always look forward to working with him. Thank you again for the excellent customer service. Alina Drummond More
by ADRUMMOND6
Employees Worked With
Daniel Clark
