Mercedes-Benz of El Dorado Hills - Service Center

Great Service Rep Dan Clark is a great Service Rep. He is more knowledgeable that another Service Rep I have met in my 59 years of car ownership. Dan Clark is a great Service Rep. He is more knowledgeable that another Service Rep I have met in my 59 years of car ownership. More

Great service. Always makes up for any mistake. The customer service here is top notch. I have taken my cars here many times. Only once did I have an issue. Once the dealer was aware of the issue th The customer service here is top notch. I have taken my cars here many times. Only once did I have an issue. Once the dealer was aware of the issue they did everything possible to correct the issue. They went above and beyond to make things up. They are great. No one is perfect. It's how you handle the situation when a mistake does happen. My service rep Don. Made things right. I fully trust them with my car and all future needs. More

Unparalleled Service No other dealership compares to this one! I will be sticking with this shop for many years to come. Adam & Chet are the best resources. No other dealership compares to this one! I will be sticking with this shop for many years to come. Adam & Chet are the best resources. More

Excellent We were very pleased with the service, They did the Cilajet on our car . They worked around our busy schedule's and let us have a loaner car for ov We were very pleased with the service, They did the Cilajet on our car . They worked around our busy schedule's and let us have a loaner car for over 24 hour free of charge . When we picked up our car they cleaned the inside and out better than most places you pay for a detail .. We are very happy with Mercedes Benz of El Dorado Hills . More

Service Gaton DeRosa is my service manager and has always given exemplary service and attention to detail. I've never been disappointed. My last service inv Gaton DeRosa is my service manager and has always given exemplary service and attention to detail. I've never been disappointed. My last service involved repairing the rear cargo door, and Gaton made sure it was taken care of in a timely manner. Always the best service with Gaton! More

Excellent Customer Service Mercedes Benz of El Dorado Hills provides Outstanding Customer Service and will do everything to fix your vehicle. They will accommodate you with tra Mercedes Benz of El Dorado Hills provides Outstanding Customer Service and will do everything to fix your vehicle. They will accommodate you with transportation while your vehicle is in the shop. All employees I've encountered were very nice and accommodating most especially my Service Advisor. They go above and beyond the call of duty.. More

Service The service was good, quick, and done in a few hours. I got the car after cleaning, facility was clean and everything looks nice. Technician explained The service was good, quick, and done in a few hours. I got the car after cleaning, facility was clean and everything looks nice. Technician explained me everything very well. More

Tenacious repair effort Shortly after i received my car back form its 40K service, it began to act adversely. Power would cut on and off abruptly as would severe braking on a Shortly after i received my car back form its 40K service, it began to act adversely. Power would cut on and off abruptly as would severe braking on a single front wheel. This was alarming as it occurred at random intervals. Once I felt that it was a service issue, I contacted Daniel Clark, who kept the car for several days, determined to locate the source of the problem. Eventually it was diagnosed that at the time of sale a tire switch had occurred (we did not like the racing tires which were noisy and hard that were on the vehicle ao the sales staff arranged for different tires to be fitted). According to Daniel, the incorrect tires, nearly 1/2 the height specified for the vehicle were installed. When new tires were put on the rear of the vehicle at the 40K service, the correct tires were installed on the rear wheels, creating a differential tire size/spin which the computer diagnosed as a slide. The computer locked up wheels, cut power etc. to correct the perceived spin. This was remedied by complementary tires of the correct size installed on the front. Many service managers would not take the time to find an unusual and dangerous problem as Daniel did. I really appreciate this dedication to excellence and his belief that an unusual and potentially dangerous problem had developed. More

Routine maintenance Ieverytime I walk inside I'm greeted with a warm welcome. Mike always make an effort to come out and say Hello, even though I bought my car over a ye Ieverytime I walk inside I'm greeted with a warm welcome. Mike always make an effort to come out and say Hello, even though I bought my car over a year ago. Dan in device takes great care of me! More