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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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July 12, 2016

Great Customer Service Don is great to work with. Provide daily updates during a very long repair period. Pleasant surprise of Mercedes warranty coverage of a specific item. More

by JoeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Jul 12, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thanks for the review, JoeE! We understand how important getting regular updates is when you're without your vehicle. Thanks for recognizing Don's efforts. Please let me know if I can help you with anything in the future. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

July 11, 2016

Excellent service Excellent service always . Daniel always treats us like family not as we were just another customer. Everyone also go's the extra mile to provide the More

by rose6331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 11, 2016 -

Mercedes-Benz of El Dorado Hills responded

We do consider our customers to be part of the Mercedes Benz of El Dorado Hills family. Thanks for taking the time to give us your feedback. I'm glad you've experienced the world class service that our customers expect and deserve. Lisa Brown lbrown@vonhousen.com

July 10, 2016

Happy Rancho Cordova customer Daniel Clark is Number ONE when it comes to Service and Customer Service. He has provided me with excellent service on four Mercedes Benz that I have More

by nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby, Daniel Clark
Jul 11, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you for recognizing Dan and his team! We appreciate your loyalty and will always do our best to maintain the high standards we have set for ourselves. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

July 09, 2016

It was wonderful when Don said our GL needed nothing We especially enjoy the springtime cleaning and servicing. The car comes back looking like new. The ride is greatly improved and the interior clean as More

by Indian Wells GL owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Jul 11, 2016 -

Mercedes-Benz of El Dorado Hills responded

I'm glad you were happy with the "Back to New Special". We are committed to offering our customers the best or nothing! Thanks for the review. Lisa Brown lbrown@vonhousen.com

July 08, 2016

Consistently very good service at MB of El Dorado Hills Daniel Clark has been my service adviser for over 10 years. I have been very satisfied with all of the service work done on my 2005 C240. It is easy t More

by mohawk8766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 11, 2016 -

Mercedes-Benz of El Dorado Hills responded

I know Dan appreciates your loyalty and your high praise. Thank you for taking the time to write a Dealer Rater review, and letting people know about the first class service at Mercedes Benz of El Dorado Hills. Please let us know how we can help you in the future. Lisa Brown lbrown@vonhousen.com

July 07, 2016

Peace of mind Don was gracious and attentive to my vehicle's needs. The service department was short on loaner vehicles this particular morning however Don made su More

by Art Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Jul 07, 2016 -

Mercedes-Benz of El Dorado Hills responded

Our goal is to get your vehicle back to you washed, and vacuumed and in a timely manner. I'm glad to hear Don was able to accommodate your busy schedule. Thank you for the feedback. Lisa Brown lbrown@vonhousen.com

July 02, 2016

great experiance For past 17 years I owned Lexus so this is my first Mercedes and I couldn't be happier with Mercedes Benz of El Dorado Hills. Daniel Clark is great to More

by mehha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 07, 2016 -

Mercedes-Benz of El Dorado Hills responded

Welcome to the Mercedes Benz of El Dorado Hills family! Thank you for taking the time to give us a 5 star review. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

June 30, 2016

S500 suspension We (me, husband) don't own MB's anymore but our son does and when his car needs a repair we get somewhat involved. We are aware the most recent repai More

by Dick Hart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 07, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the input. I apologize for any inconvenience or frustration. I glad to hear Dan has earned your trust and confidence that he will make sure your son's Mercedes Benz is in top condition when it is returned to him. We appreciate your loyalty to Dan and to Mercedes Benz of El Dorado Hills. Lisa Brown lbrown@vonhousen.com

June 26, 2016

Service not received Brought car in 2 times & still not fixed. Drove 2 hours each time & each time it's something different they need to order More

by mkcindy
Recommend Dealer
No
Employees Worked With
Don Vanderschoot
Jul 01, 2016 -

Mercedes-Benz of El Dorado Hills responded

We want to make our customers service experience as stress-free and easy as possible, and I apologize for any inconvenience or frustration we may have caused you. If you'd like to contact me, I'd be happy to help in any way I can. Lisa Brown lbrown@vonhousen.com

June 25, 2016

Entirely satisfying Polite, courteous, dependable, expert. Easy to schedule a appointment. Discount on service fee given. All work completed in a timely and competent man More

by spencemel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 07, 2016 -

Mercedes-Benz of El Dorado Hills responded

We appreciate the great review! Our employees are highly trained and truly enjoy providing first class service to our customers. Let us know how we can help you in the future. Lisa Brown lbrown@vonhousen.com

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