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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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August 19, 2016
Very good customer service I gave him this review because he has always helped me over the years. The service has been very useful, quick, and efficient. He is the best I have h I gave him this review because he has always helped me over the years. The service has been very useful, quick, and efficient. He is the best I have had. More
by kenamy1993
Verified CustomerEmployees Worked With
Gayton DeRosa
August 19, 2016
Car Repair My overall experience with my last visit was average at best, to my surprise. My last experience with my service was excellent, and the service guy's My overall experience with my last visit was average at best, to my surprise. My last experience with my service was excellent, and the service guy's customer service was impeccable. This particular instance, I was just disappointed with the overall customer service. It all started when I called the service department. This young woman answered and seemed to be very unknowledgeable, and not very professional. I expected more. When I worked through the service department to get my vehicle repaired (due to a break-in), I was again disappointed with my service guy. Gavin was a bit gruff, and not very customer service oriented. I had to call him after a week to see where my car was in its repair phase. So essentially no update or estimate of how long the repairs would take. Part of repair costs included cleaning the broken glass from inside my vehicle. Over the weeks after picking up my vehicle, I found large chunks of glass throughout my car. Very disappointed. Mercedes is an excellent dealership. However, I was simply disappointed with the staff and overall customer service. I would expect more from a dealership of this caliber. More
by S.GOOT
Employees Worked With
Gayton DeRosa
August 18, 2016
Excellent service! As always, the service at MB of EDH was outstanding. Gayton DeRosa went the extra mile to get a a lower priced wheel to replace the damaged one. It is As always, the service at MB of EDH was outstanding. Gayton DeRosa went the extra mile to get a a lower priced wheel to replace the damaged one. It is a pleasure to have my car serviced here! More
by LauraC
Employees Worked With
Gayton DeRosa
August 17, 2016
Service appt. Everyone was very friendly and I was happy with the outcome. I was really pleased that you had someone there who could do a repaint touch up on wher Everyone was very friendly and I was happy with the outcome. I was really pleased that you had someone there who could do a repaint touch up on where my car was hit by someone, and the service and retouch was done sooner than I expected. Thank you. Sandra Vastine More
by sandravastine
Employees Worked With
Gayton DeRosa
August 11, 2016
Always great! Dan and Don are a great asset to your Dealership. The wIting room is inviting, always clean. Loaner car helps a lot. Great job to everybody ! Dan and Don are a great asset to your Dealership. The wIting room is inviting, always clean. Loaner car helps a lot. Great job to everybody ! More
by DAVID43G
Employees Worked With
Daniel Clark, Don Vanderschoot
August 09, 2016
Power seat wasn't working Very friendly staff and always thorough. The diagnosis and fix was accurate and timely. Best of all the visit was covered under the car warranty. Very friendly staff and always thorough. The diagnosis and fix was accurate and timely. Best of all the visit was covered under the car warranty. More
by suzipa
Employees Worked With
Don Vanderschoot
August 05, 2016
Always excellent experience! It is always a pleasure to drop off our Mercedes for service at Mercedes-Benz of El Dorado Hills. The employees are always very pleasant and go out o It is always a pleasure to drop off our Mercedes for service at Mercedes-Benz of El Dorado Hills. The employees are always very pleasant and go out of their way to help in any way. If we have to wait, that experience, too, is pleasant. We enjoy a cup of brewed coffee and sometimes a fresh donut while waiting. More
by gigimanthey
Employees Worked With
Don Vanderschoot
August 04, 2016
Excellent Service Took our new GLA250 in to repair rim damage, ran to close to curb! Met with Gayton DeRosa the Asst. service manage . Car was ready when he said it wo Took our new GLA250 in to repair rim damage, ran to close to curb! Met with Gayton DeRosa the Asst. service manage . Car was ready when he said it would be and the rim looked like new. Love the wonderful coffee they serve while waiting. Facility is beautiful. Car came back fixed, clean and on time. More
by prtravel
Employees Worked With
Gayton DeRosa
August 04, 2016
Don Vanderschoot Assistant service manager Don Vanderschoot has cheated me for the last time. Just got home from the El Dorado Hill's Mercedes dealer after being calle Assistant service manager Don Vanderschoot has cheated me for the last time. Just got home from the El Dorado Hill's Mercedes dealer after being called a liar. I guess I'll have to take them to court. Had my fill of being cheated. Time for Vanderschoot to retire. He had my car for two weeks to change the engine and repair and re-cover the sunroof cover inside the car. After the first week I called to see when the car would be ready and was informed it was ready. After finding a ride to the dealership I quickly realized that the sunroof cover was repaired but not re-covered. So as I had already paid the bill ($224.10) for a engine oil change (which I supplied the oil and filter) and for a"estimate" to repair my drivers side door lock and close assist. I asked for these things to be repaired. I love my car and want EVERYTHING fixed. The wife and I just cannot communicate with vanderschoot. I've had my car at this dealership many times and requested REPEATEDLY to have the tires pressure set at 35 psi front and 40 psi rear as the car came with larger than original rims. I could go on and on about the deceptions I've gotten from Mercedes Benz of El Dorado Hill's. The wife is all upset now because of don vanderschoots lies. I have the repair orders that prove he screwed up. The guy talks to you about your car while typing up someone else's repair order. The service manager will be back on Monday. I refuse to accept the way I was just treated by don vanderschoot I am not a liar. I even had the repair orders with me which he refused to even look at. At this point I do NOT RECOMMEND THIS DEALERSHIP FOR ANY REPAIRS. More
by TRIKIDIKI
Employees Worked With
Don Vanderschoot
August 03, 2016
Great Service I would highly recommend Mercedes of EDH, not because Mercedes makes an excellent car, but because of the great Service Team. Everyone involved knows I would highly recommend Mercedes of EDH, not because Mercedes makes an excellent car, but because of the great Service Team. Everyone involved knows who you are and takes the time to make sure all your needs are met. Mike is a very personable sales guy and Don is the best Service Writer. More
by gary.smith
Employees Worked With
Jason Downing, Pat Upright, Mike Sabbagh, Daniel Clark, Don Vanderschoot
