Mercedes-Benz of El Dorado Hills - Service Center

10000 Serivce My car was supposed to be ready in less than 3 hours (did not give me loaner car due to time window), car was not ready for more than 7 hours. I did My car was supposed to be ready in less than 3 hours (did not give me loaner car due to time window), car was not ready for more than 7 hours. I did not receive any call, I had to call for follow up. Did not even bother to clean the car, tire pressure was not checked. There was no walk through on what was done on car. Total waste of time.. Front desk was not friendly, got a feeling customers are not welcomed. More

Outstanding Service I would not take my car anywhere else for service, and I would not see anyone but Daniel Clark. His knowledge and professionalism is the best, bar non I would not take my car anywhere else for service, and I would not see anyone but Daniel Clark. His knowledge and professionalism is the best, bar none! More

Great Customer service Very pleasant environment and most helpful service providers. Never leave dissapointed. Looking forward to my next car purchase here. Excellent custo Very pleasant environment and most helpful service providers. Never leave dissapointed. Looking forward to my next car purchase here. Excellent customer service and great car purchase experience. Love EL Dorado Hills Mercedes Benz! More

Mixed experience When my wheel broke and I got a flat tire, the roadside service agent was very nice and professional. When he took the wheel off, though, we saw that When my wheel broke and I got a flat tire, the roadside service agent was very nice and professional. When he took the wheel off, though, we saw that it was cracked down the middle and there was no outward damage to the tire - very unusual. I drove back down the road where the tire had gone flat and did not see anything that could have caused damage like that. When I called later that morning to order a new wheel, I was told it was being ordered and should be in in 2 days (a Saturday). On Monday I brought in the car to have the wheel replaced, only to find out they never ordered it. I argued with the assistant service manager over whether the wheel should be covered under warranty- I believed the wheel had failed under normal driving conditions, he insisted I had hit something. Finally I gave up and asked him to order the wheel anyway. 2 more days later it arrived and I took the car in for replacement. The service manager and I discussed the difference of opinion on how the wheel had become damaged, and he agreed to sell it to me (and the tire) at cost with no labor for installation. An okay outcome in my opinion, although not what I believe to be fair. There is a class action lawsuit against Mercedes Benz for wheels failing and not being covered by warranty, and I truly believe my situation is another example of this problem. More

MB experience My purchase experience and subsequent service experiences at Mercedes benz of el dorado hills have been pleasant. I would recommend this dealership fo My purchase experience and subsequent service experiences at Mercedes benz of el dorado hills have been pleasant. I would recommend this dealership for both sales a service, everyone I've interacted with has been polite, courteous and professional. More