Mercedes-Benz of El Dorado Hills - Service Center

Post purchase experience The people at the dealership (Shiner and Wagner) were very friendly and accommodating during the purchase phase of the 2013 SL550 I bought from them. The people at the dealership (Shiner and Wagner) were very friendly and accommodating during the purchase phase of the 2013 SL550 I bought from them. My post purchase experience has been much different calling into question the after purchase level of customer care. There were several items that surfaced when inspecting the car that the dealership agreed to fix. They handled all but one satisfactorily. The one that was not dealt with as promised was a deep scratch in the hood. The scratch in the hood was an important item from an appearance standpoint and because I had paid to have the clear bra product applied to the hood and did not want the scratch to show through. Adam Ruff, service advisor, assured me that the scratch would be repaired before the clear bra was applied. That turned out not to be the case. They attempted to remove the scratch but were unsuccessful in removing it completely and applied the clear bra anyway. At the time I picked up the car the scratch was not visible. However, once home and in the right light it is still very much there. The folks working on the repair had to know that. And I am guessing it was discussed with Adam who ultimately decided not to fix it correctly. To give the readers of this review some insight into my experience with Mercedes Benz I now own three of them (two purchased in Walnut Creek and one in El Dorado Hills) and have been a customer of the Walnut Creek Mercedes Benz dealership for 13 years. I have an outstanding relationship with the Walnut Creek dealership and in particular my service writer. I made the assumption that I would have a similar experience with El Dorado Hills but much to my disappointment that has not been the case. It was likely naievete on my part to think that the Mercedes Brand of customer experience would be consistent across dealerships but based on my experience with El Dorado Hills I would not do business with them again and would not recommend them to anyone else. More

Personalize service with attention to detail Don V. And his associates have always provided me with personalized service, meeting both my vehicle servicing and time scheduling needs. In attritio Don V. And his associates have always provided me with personalized service, meeting both my vehicle servicing and time scheduling needs. In attrition, the service work they have performed has been fully explained to me and any options I have were discussed with me in advance of the service being performed. More

Service was excellent Don and the Service staff was extremely professional and responsive. I am very satisfied with my service and would highly recommend Mercedes Benz of E Don and the Service staff was extremely professional and responsive. I am very satisfied with my service and would highly recommend Mercedes Benz of El Dorado Hills. More

Excellent Service The other day I needed to have the wheel alignment checked on my vehicle. Daniel Clark was able to schedule me in, right away. He arranged it to hav The other day I needed to have the wheel alignment checked on my vehicle. Daniel Clark was able to schedule me in, right away. He arranged it to have the service performed while I waited to accomodate my schedule. Truly a great team in the service department at Mercedes-Benz of El Dorado Hills. Thanks, again. More

LADYMOR owner of S430 and S550 AMG I have always been greeted with a smile and friendly face. When I come in for service I get 5-STAR treatment. from Daniel Clark. I have always been greeted with a smile and friendly face. When I come in for service I get 5-STAR treatment. from Daniel Clark. More

vehicle servicing never had a dealership consistently go out of their way to address and correct issues as MB of EDH. service staff open, honest, forthright, conscienti never had a dealership consistently go out of their way to address and correct issues as MB of EDH. service staff open, honest, forthright, conscientious, skilled and service oriented. More

Always a Good Experience I had a flat tire on the Highway and the tow company brought me and the car back to the dealership. Daniel was waiting for me and the car, made sure I I had a flat tire on the Highway and the tow company brought me and the car back to the dealership. Daniel was waiting for me and the car, made sure I was ok and had my car taken for repair immediately. Where else can you receive the attention and professionalism as at EDH Mercedes Benz!!! More

Very professional dealership. Excellent service. Don Vanderschoot is a caring and extremely professional service representative. I would recommend the dealership highly to anyone either wanting to pu Don Vanderschoot is a caring and extremely professional service representative. I would recommend the dealership highly to anyone either wanting to purchase a vehicle or fir service on an existing one. More

Great dealership! We have always received great service in a timely manner, and our car comes back clean! The friendly porters and staff, always makes it enjoyable vi We have always received great service in a timely manner, and our car comes back clean! The friendly porters and staff, always makes it enjoyable visit, More

new key I am not sure about what service experience you are asking about. I ordered a new key for my ML and when it came in someone at the dealership had to I am not sure about what service experience you are asking about. I ordered a new key for my ML and when it came in someone at the dealership had to program it for my car. It only took a few minutes. Mercedes-Benz of El Dorado Hills does a great job whenever I bring my car in. They are courteous and efficient. The dealership is always pleasant. More