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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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September 25, 2018
Dealership Service Should Always Be Your First Choice We own two of the finest Mercedes Benz; a 2013 CLS 550 and a 2014 ML350. We have always been pleasantly surprised on automotive repairs after warrant We own two of the finest Mercedes Benz; a 2013 CLS 550 and a 2014 ML350. We have always been pleasantly surprised on automotive repairs after warranty at the dealership. From brakes, tires and the rare part that failed, Don and Dan have always had our back. More
by frattwins2004
Verified CustomerEmployees Worked With
Natalie (Service call-in line), Nick Martin, Shane Lundy, Daniel Clark, Don Vanderschoot, Demi LeMarquand
September 24, 2018
Issue is not fixed I'm really upset with the repair. Problem not fixed. MB EDH had my car for a long time. I am extremely busy and don't have time to keep complaining I'm really upset with the repair. Problem not fixed. MB EDH had my car for a long time. I am extremely busy and don't have time to keep complaining about this. The massagers in the seat are still not working and it actually WORSE than it was before. Now the massager unit concentrates on my rear end and doesn't work correctly. additionally, a light stays on in the dynamic portion when the car if off and the light keeps coming on for passenger side airbag disabled, inexplicably. I've been bringing the car back for this fix a bunch of times since purchase of the car. It's not fixed. It's worse. What a complete waste of time, energy and your very expensive warranty if it's never going to be fixed and I'm going to be told that I need a new car and that "the car is old" instead of the repair being right. I'm so fed up with this. I work in a service industry and provide repairs. My customers would fry me alive if they brought me a repair this many times and it never got fixed. Please make this right...? I'm giving a very poor review because I had to really fight to even get this repair looked at and to fight to prove it is covered under the warranty. Which it is. SO why not please fix it. It doesn't work. It is supposed to work. It is the reason I bought the car - the back massage and dynamic bolsters. The massager is really important to me. Please fix it. More
by andreariso
Employees Worked With
Two service technicians from your shop checked this and both said "it's not fixed". , Lisa Brown, Jason Downing, Daniel Clark, Don Vanderschoot, Rick Craine
September 22, 2018
Excellent and friendly. The service managers are prompt and knowledgeable. Work is always done promptly and completed when you are told. We have always had great service and The service managers are prompt and knowledgeable. Work is always done promptly and completed when you are told. We have always had great service and been treated very well. More
by bbling
Employees Worked With
Gayton DeRosa, Ryan Christ
September 21, 2018
Always a good experience!! Any time I bring my car for service I’m always greeted by a friendly face and they remove you from previous visits. Exceptional service!! Keep up the Any time I bring my car for service I’m always greeted by a friendly face and they remove you from previous visits. Exceptional service!! Keep up the good work!! More
by GEDDISZOO7
Employees Worked With
Daniel Clark
September 20, 2018
Helpful The team is very helpful, quick. and knowledgeable and the prices are reasonable compared to other Mercedes Benz dealerships definitely a great place The team is very helpful, quick. and knowledgeable and the prices are reasonable compared to other Mercedes Benz dealerships definitely a great place to take your Mercedes Benz for service! More
by Alishia4
Employees Worked With
David Kaplan, Ryan Christ
September 14, 2018
Great reliable and reasonable service All the needed services are thoroughly explained , and handled professionally , with reasonable cost in a timely manner. The facility is welcoming , All the needed services are thoroughly explained , and handled professionally , with reasonable cost in a timely manner. The facility is welcoming , well maintained , with friendly staff More
by moji1998
Employees Worked With
Daniel Clark
September 12, 2018
Best Service Center Ever! Daniel is our go-to-guy. He is always honest and upfront about our service needs. We can always rely on him for accurate assessments of our cars.... Daniel is our go-to-guy. He is always honest and upfront about our service needs. We can always rely on him for accurate assessments of our cars....and we have 3 Mercedes. More
by rharri63
Employees Worked With
Daniel Clark
September 12, 2018
awesome service These reps are always so good at taking care of my needs and my car, even when I have questions, they are going above and beyond to take care of me. T These reps are always so good at taking care of my needs and my car, even when I have questions, they are going above and beyond to take care of me. Thank you! More
by vertical_hiker
Employees Worked With
Don't remember the others, but there were more who helped me., Don Vanderschoot
September 11, 2018
Always friendly service Daniel is courteous and friendly and very responsive.. actually everyone there is so nice .. nice friendly environment and the service is fast and whe Daniel is courteous and friendly and very responsive.. actually everyone there is so nice .. nice friendly environment and the service is fast and when you make an appointment your in real quick.. More
by charmainebrooke21
Employees Worked With
Daniel Clark
September 07, 2018
El Dorado Hills Mercedes Benze. This dealership is the only one I will use. They are and always have been the best. I have been a customer for 12 years and always will This dealership is the only one I will use. They are and always have been the best. I have been a customer for 12 years and always will More
by harveypennington
Employees Worked With
Gayton DeRosa
