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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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October 13, 2018
My recently purchased car has a problem nobody did anything I am not happy with your service dept. and nobody in el Dorado Hills Mercedes cared to even call back Thank you for your great customer service I am not happy with your service dept. and nobody in el Dorado Hills Mercedes cared to even call back Thank you for your great customer service More
by behvand24
Verified CustomerEmployees Worked With
Gayton DeRosa
October 12, 2018
Daniel and mike were a pleasure to work with I love the cars I have leased or purchased I’m just unhappy that my e400 top broke and it’s taking such a long tome to get the new top. This is the b I love the cars I have leased or purchased I’m just unhappy that my e400 top broke and it’s taking such a long tome to get the new top. This is the best season to use a convertible and I won’t even get to use it this year I never over used the top it was disheartening that it broke and makes me concerned More
by MDICHRISTOPHER
Employees Worked With
Mike Sabbagh, Daniel Clark
October 12, 2018
They take my money and keep sending me off still not fixed Front wheels shimmied at certain speeds. They said I had all 4 wheels bent. Could fix for $550. Fair price if they fixed it. Got car back and still Front wheels shimmied at certain speeds. They said I had all 4 wheels bent. Could fix for $550. Fair price if they fixed it. Got car back and still shimmied. When I brought it back, they said yea the guy said he had trouble with front right wheel--took the car for 4 days. Got it back and they said it was 90% better. Still shimmied, and the next day my right front tire was flat. Took it back and they could not find any problem with the leak. MB sent me a survey. Nice, Polite, Clean, Friendly, but I noted that I still had a problem checked a box to have the dealer get a hold of me. Waited 5 days. Nothing. Drove 30 miles on the freeway and the tire lost 10lbs. Took the car back noting the car still shimmied. They kept it 4 days and said 2 wheels were still bent. Then they said the tires were bad ( I had just put new Continental Tires on just before I took it in the first time ). They also said since it was a High-Performance Car, I should have put OEM tires on. They recommended putting on Michelin or Dunlap for about $2000. Went home and looked up--Continental tires were the tires that came OEM on that CL63. Went back to tire store---they would put new tires on if I wanted, but first checked the balance on their New Road Force Tire Balancer. The right front was 1.5 oz off. Showed me the screen on the balancer. The tire and the wheel each had a heavy spot and both were together on the wheel. They noted that that wheel looked a little out of round--showed it to me. Now it drives much better, but still a problem. Next, I will try a new wheel, but never from this dealer! The tire place (Americas Tire) re-mounted my right front tire and it no longer loses air. More
by HOOLHORSTC
Employees Worked With
Forgot already
October 11, 2018
Always the best!!! I love everything about this dealership! It’s a beautiful facility and they always give the best customer service. I will continue to purchase and ser I love everything about this dealership! It’s a beautiful facility and they always give the best customer service. I will continue to purchase and service my cars here. More
by JanelleO
Employees Worked With
Shane Lundy, Daniel Clark
October 10, 2018
Simply great! Simple professional and friendly staffs make it a great place for customer for their car needs ! I’ve coming to this dealership since my first merced Simple professional and friendly staffs make it a great place for customer for their car needs ! I’ve coming to this dealership since my first mercedes ML430 ! More
by John_cheng38@yahoo.com
Employees Worked With
Daniel Clark, Don Vanderschoot, Gayton DeRosa, Dustin Brooks, Ryan Christ
October 09, 2018
Nice and comfortable approach by rep. Awesome service advisories,complimentary inspection provide by service rep.make you comfortable educate for coming service, and all I already recomme Awesome service advisories,complimentary inspection provide by service rep.make you comfortable educate for coming service, and all I already recommended my Frends and family. Thank you all More
by ni_raja
Employees Worked With
Jason Downing, Daniel Clark, David Kaplan, Dustin Brooks, Rick Craine
October 09, 2018
Service Problem diagnosed was taken care of very fast. I also had other interests and was directed to the right people also got pricing i will be back. Would Problem diagnosed was taken care of very fast. I also had other interests and was directed to the right people also got pricing i will be back. Would recommend EDH Mercedes Benz. More
by jbpipelayer
Employees Worked With
David Kaplan
October 05, 2018
Very pleased. Matt Coats is awesome, he totally takes care of his customer. I would recommend Matt for his customer service. If a customer has a problem or issue Matt Coats is awesome, he totally takes care of his customer. I would recommend Matt for his customer service. If a customer has a problem or issue see Matt. More
by ed.cryan40
Employees Worked With
Matt Coats
October 04, 2018
Minor service I only needed a minor service but I was treated like it was major. David was very kind and informative. My visits to MBZ haven't always been that way I only needed a minor service but I was treated like it was major. David was very kind and informative. My visits to MBZ haven't always been that way. David was a pleasure to work with. 0 More
by GENIETEVERS
Employees Worked With
David Kaplan
October 04, 2018
Just switched to MB EDH I purchased my MB GLA 250 at the Sacramento dealership. Have had my first 2 services there. First of all, it was not very convenient for me due to l I purchased my MB GLA 250 at the Sacramento dealership. Have had my first 2 services there. First of all, it was not very convenient for me due to living in Folsom. Secondly, checking in my car and picking it up took a very long time both times. I had to continually ask about my car. Had my first service in EDH (issue and time for a routine service) and I could not be more happier with the excellent and FAST service I received. Communication via phone when I initially called in was awesome too. Can't wait to return . . . but hope it is just for routine service. More
by Folsom Mo
Employees Worked With
Really dont remember who helped me, Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa, David Kaplan, Matt Coats, Dustin Brooks, Rick Craine
