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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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October 23, 2018
Worst service department!! Dishonest service advisor! I took a 2017 Mercedes GLS63 in for service to for the cup holder wasn’t cooling and heating, although the car was still under bumper to bumper warran I took a 2017 Mercedes GLS63 in for service to for the cup holder wasn’t cooling and heating, although the car was still under bumper to bumper warranty, the dealership claimed that the part is a non covered item. Service advisor quoted me $907 for part (entire center console cup holder assy) and almost $300 for labor. I didn’t feel that this was accurate, so took it to a different Merz dealership for second opinion. The other dealership ruled out that only a switch needs to be replaced which costs $35 and not the whole console. Switch replaced, everything is working perfect now. Run away from this place, otherwise you will be taken advantage of. More
by mydaki
Verified CustomerEmployees Worked With
David Kaplan
October 23, 2018
Outstanding service This is the best Mercedes dealership I’ve ever been to, and I have been to several. Their service is outstanding and the people are excellent. I highl This is the best Mercedes dealership I’ve ever been to, and I have been to several. Their service is outstanding and the people are excellent. I highly recommend them! More
by LauraC
Employees Worked With
Daniel Clark
October 20, 2018
It’s a pleasure to come here for service. I know that a service visit to Mercedes Benz of El Dorado Hills will always be a pleasant experience. That’s because I always deal with Daniel Clark I know that a service visit to Mercedes Benz of El Dorado Hills will always be a pleasant experience. That’s because I always deal with Daniel Clark. The whole process is fast and easy, and Daniel always takes care of everything with expertise and efficiency. When it comes time to buy a new car or renew my lease, I always deal with Mike Sabbagh for the same reasons. More
by mkayo
Employees Worked With
Mike Sabbagh, Daniel Clark
October 19, 2018
Excellent service Daniel Clark has always provided excellent service and he delivers what he promises. He always makes the follow up phone call with updates on the vehi Daniel Clark has always provided excellent service and he delivers what he promises. He always makes the follow up phone call with updates on the vehicle. More
by nkaur
Employees Worked With
Daniel Clark
October 19, 2018
Always great service! Always a pleasure to bring my car into Daniel Clark. I know he'll take care of me and everything will be done right and on time. Always a pleasure to bring my car into Daniel Clark. I know he'll take care of me and everything will be done right and on time. More
by gcbatch
Employees Worked With
Daniel Clark
October 18, 2018
Service 2 David was amazing he helped us with every step of the way. He went above and beyond our expectations. You are very lucky to have such dedicated employ David was amazing he helped us with every step of the way. He went above and beyond our expectations. You are very lucky to have such dedicated employee More
by INDIANSAVER
Employees Worked With
David Kaplan
October 18, 2018
Second visit in the p.m.for2 hrs. I had to make a second visit because the car at between sixty and seventy it was very rough feeling even through the steering wheel. I feel that this I had to make a second visit because the car at between sixty and seventy it was very rough feeling even through the steering wheel. I feel that this should have been found though quality control as this is a Mercedes -Benz car. More
by EARLCORLEY
Employees Worked With
Gayton DeRosa
October 18, 2018
service beyond expectations Recently I had both of my Benz in for service and again found both the service reps and service staff who are amazing. From Gayton and Don helping up Recently I had both of my Benz in for service and again found both the service reps and service staff who are amazing. From Gayton and Don helping up front and a service rep (mike) who was really went out of his way to help. Definitely where to for for Mercedes service. More
by ruckergl
Employees Worked With
Mike in service center, Pat Upright, Don Vanderschoot, Gayton DeRosa
October 17, 2018
Airbag Recall I received a letter that the airbags had arrived. I made an appointment and waited 3 hours to be told that they had the wrong airbags for my car. Ther I received a letter that the airbags had arrived. I made an appointment and waited 3 hours to be told that they had the wrong airbags for my car. Therefore it took them 3 hours to realize that it was the wrong airbags... The correct ones were ordered that day and now 1 month later, I am still waiting for their phone call to reschedule the install. There was a lack of communication, organization and customer service. More
by JOELLE10
Employees Worked With
Don Vanderschoot
October 17, 2018
Great Experience Always Know that I am dealing with professional high quality individuals that will always meet my needs. Easy in and easy out, appreciate communication alon Know that I am dealing with professional high quality individuals that will always meet my needs. Easy in and easy out, appreciate communication along the way! More
by ERICNCHRIS
Employees Worked With
Dustin Brooks
