Mercedes-Benz of El Dorado Hills

Always fabulous customer care I have been a proud owner of MB Von Houssen for 30 years and there customer care is fabulous! Daniel is a delight to work with and so is the entire s I have been a proud owner of MB Von Houssen for 30 years and there customer care is fabulous! Daniel is a delight to work with and so is the entire staff. Zoom Zoom More

Very customer oriented. Friendly staff. I would recommend them anytime. And the selection of cars is excellent. They had a loan vehicle for me. Great experience. them anytime. And the selection of cars is excellent. They had a loan vehicle for me. Great experience. More

poor costumer service my daughter who is a college student was borrowing our car ( ML 350) . my husband and i went to pick up the car back in Jan 2020 and drop off her new my daughter who is a college student was borrowing our car ( ML 350) . my husband and i went to pick up the car back in Jan 2020 and drop off her new car. That week before we picked up the car ( Jan 17th) she went to have to oil change in a another Mercedes dealer in Riverside CA, ( Walter's Mercedes Benz) they told us that the belt had to be replaced. they did the work and we drove the car back that Sunday. the next day we noticed the car making a noise , we took the car to your dealership which we have been going for years. they told us the belt that was installed just that past Friday, was torn and had to be replaced. We had this replaced in a authorized dealer and my understanding is that all repairs are under warranty , which your staff confirmed. So we expected that El Dorado Hills dealers would do the repair and work things out with the other dealership , but we got charged 150$ for checking the car and we had to deal with the other dealership to get our refund( which they did and they were very helpful), but b/c of this we took the car somewhere else to get repaired. More

Always the best! David Kaplan responds immediately and always updates you on the progress of your cars service. I will only use El Dorado Hills Mercedes for service on David Kaplan responds immediately and always updates you on the progress of your cars service. I will only use El Dorado Hills Mercedes for service on my G wagon. More

One year service , had appointment, Don took very care of me, had me out on my way home in about a hour. Excellent service. Thank you , had appointment, Don took very care of me, had me out on my way home in about a hour. Excellent service. Thank you More

David Kaplan was very helpful and went way out to make sure everyone involved was updated and no surprises. Thank you David Kaplan. Have a great day. sure everyone involved was updated and no surprises. Thank you David Kaplan. Have a great day. More

It is always a pleasure having my car serviced at El Dorado Hills MB. Gayton and the staff are kind and always helpful and professional. Dorado Hills MB. Gayton and the staff are kind and always helpful and professional. More

Best In Class Gayton DeRosa is the best Service Professional I have ever worked with. His attention to detail and professionalism is 'Best In Class'. MB of EDH is Gayton DeRosa is the best Service Professional I have ever worked with. His attention to detail and professionalism is 'Best In Class'. MB of EDH is fortunate to have such a dedicated employee. More

My service experience was excellent as always. David adjusted to my needs, found a time to squeeze me in, and had the work completed perfectly and quickly. And most important, he was honest in terms of adjusted to my needs, found a time to squeeze me in, and had the work completed perfectly and quickly. And most important, he was honest in terms of his assessment and his recommendations. I will absolutely return for all my future service needs. More

Car purchase Very happy with buying experience...second new car purchase at this dealership. always polite, professional and responsive. Salesman was helpful, se Very happy with buying experience...second new car purchase at this dealership. always polite, professional and responsive. Salesman was helpful, service manager always responds quickly to my needs. This dealership is clearly dedicated to providing excellent customer service. More