Mercedes-Benz of El Dorado Hills

Excellent service We have received excellent services every time we take our car in to this dealership. The service staff has always meet our needs. We would definitely We have received excellent services every time we take our car in to this dealership. The service staff has always meet our needs. We would definitely recommend them. More

Dependable Gayton is very dependable in providing access to the top notch service available at Mercedes Benz El Dorado Hills. He is very personable and ready wit Gayton is very dependable in providing access to the top notch service available at Mercedes Benz El Dorado Hills. He is very personable and ready with authoritative information to answer my questions. I wouldn't consider going anywhere else. More

Courteous Service The staff is friendly and they keep customers informed about the service being performed on their car. Loaner car was top notch and clean. Service sta The staff is friendly and they keep customers informed about the service being performed on their car. Loaner car was top notch and clean. Service staff caught a problem with the car on inspection that could have proved serious if not repaired. More

Amazing This is our fourth car here, this dealer shop is very professional and welcoming . Our salesman Bob is ver professional and he is the reason we are us This is our fourth car here, this dealer shop is very professional and welcoming . Our salesman Bob is ver professional and he is the reason we are using this dealer and driving Mercedes. We are so thankful for having him has part of mercedez family. More

2nd key pick up and programmed 2nd time dealing with Adam Ruff. Very polite and professional. Did not take long to obtain key and he even threw in a car wash! 2nd time dealing with Adam Ruff. Very polite and professional. Did not take long to obtain key and he even threw in a car wash! More

Work is alway done correctly the first time My preferred MB service center, and Don is always helpful. I will be buying a new or current used S550 4matic in the near future My preferred MB service center, and Don is always helpful. I will be buying a new or current used S550 4matic in the near future More

Exceptional dealership, exceptional service I've been a customer since 2006 and MB of El Dorado Hills has consistently been an exceptional place for purchase and servicing. Their service manage I've been a customer since 2006 and MB of El Dorado Hills has consistently been an exceptional place for purchase and servicing. Their service managers are knowledgeable, the work is always excellent and their service attendants are friendly. This is the only dealership I will do business with and have service my S550 Mercedes. I highly recommend them. More

Concierge Caliber Service El Dorado Hills Mercedes-Benz, Gayton DeRosa, superb service, work completed quickly, loaner car fast, no lengthy waiting for appointment. Bravo Mr El Dorado Hills Mercedes-Benz, Gayton DeRosa, superb service, work completed quickly, loaner car fast, no lengthy waiting for appointment. Bravo Mr. DeRosa & MB EDH More

Post purchase experience The people at the dealership (Shiner and Wagner) were very friendly and accommodating during the purchase phase of the 2013 SL550 I bought from them. The people at the dealership (Shiner and Wagner) were very friendly and accommodating during the purchase phase of the 2013 SL550 I bought from them. My post purchase experience has been much different calling into question the after purchase level of customer care. There were several items that surfaced when inspecting the car that the dealership agreed to fix. They handled all but one satisfactorily. The one that was not dealt with as promised was a deep scratch in the hood. The scratch in the hood was an important item from an appearance standpoint and because I had paid to have the clear bra product applied to the hood and did not want the scratch to show through. Adam Ruff, service advisor, assured me that the scratch would be repaired before the clear bra was applied. That turned out not to be the case. They attempted to remove the scratch but were unsuccessful in removing it completely and applied the clear bra anyway. At the time I picked up the car the scratch was not visible. However, once home and in the right light it is still very much there. The folks working on the repair had to know that. And I am guessing it was discussed with Adam who ultimately decided not to fix it correctly. To give the readers of this review some insight into my experience with Mercedes Benz I now own three of them (two purchased in Walnut Creek and one in El Dorado Hills) and have been a customer of the Walnut Creek Mercedes Benz dealership for 13 years. I have an outstanding relationship with the Walnut Creek dealership and in particular my service writer. I made the assumption that I would have a similar experience with El Dorado Hills but much to my disappointment that has not been the case. It was likely naievete on my part to think that the Mercedes Brand of customer experience would be consistent across dealerships but based on my experience with El Dorado Hills I would not do business with them again and would not recommend them to anyone else. More

Excellent Experience and Great Service The El Dorado Hills Mercedes Benz is an excellent place to purchase or lease a Mercedes Benz. Each individual treated us with respect and true kindnes The El Dorado Hills Mercedes Benz is an excellent place to purchase or lease a Mercedes Benz. Each individual treated us with respect and true kindness. We really enjoyed the experience of leasing a brand new car at this dealer.. Note this is our second car at the deal and both times was amazing. Thank you for all your kind, friendly and professional behaviors. We appreciate you all. More