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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,209 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,209 reviews
February 22, 2017
Scheduled service Service was both prompt and complete. I'd be happy to recommend the El Dorado facility to anyone. I've no suggestions on how to improve your services Service was both prompt and complete. I'd be happy to recommend the El Dorado facility to anyone. I've no suggestions on how to improve your services More
by DPTHORESON
Verified CustomerEmployees Worked With
Gayton DeRosa
February 21, 2017
Worst customer service ever...Deals offered but not honored I had bought a GL450 back in 2014 (nice and expensive SUV), and as part of the deal the sales team had offered 2 free services and 1 gift card worth $ I had bought a GL450 back in 2014 (nice and expensive SUV), and as part of the deal the sales team had offered 2 free services and 1 gift card worth $250. I was told by the sales representative, Nick, to use this gift card as my 3rd service. In the past couple years, when I took the vehicle to the dealership, I wanted to use the gift card but Daniel Clark had insisted I use the free services first, as the services they provided would cost more than $250, and told me to keep the gift card until after the free services were used. Yesterday (2/18/17) when I took the vehicle in for the 3rd service, they declined to honor the gift card because it expired last year. While the lady at the register and Nick were scrambling to see what they could do, a sales manager approached me and called me in his office away from the cashiers counter. He treated me like I was some type of criminal trying to use an expired card...and refused to honor what I was given as part of the sales agreement. If he was just going tell me the card won't be honored, why did he call me away from the cashiers desk and into his office??? I told him that Nick had told me I could use the card for my 3rd service and he simply said "than you have a problem with Nick". I never saw a manager throwing his employees under the bus like that. I've also never seen someone offering a gift card with an expiry date before either...The gift card provided to me was stuffed in an envelope and it stated Gift Card for service. I had left it in the glove compartment to be used for service...my mistake for not checking the expiry date. The gift card this dealership had provided me was not honored, and I ended up paying out of pocket. Money isn't that big of a deal, but how I was treated here makes me sick. Everyone at this dealership were really nice when selling me the SUV, while they were getting the money out of me...but when it came time for their turn to stand behind what I was promised, they turned their backs on me. I will be seeking legal help... Oh and one more thing, before going there for the 3rd service, I had asked for a quote and Cady responded to my email stating $149 (regular oil change price, no discounts). Service advisor Daniel charged me $164.62, and he did nothing more than the regular oil change...I'm not being petty, but WOW...makes me wonder why he had me use the free services I had first. This dealer couldn't honor their own $250 gift card that had expired because of them...and on top of that, short change their customers...WOW More
by GL450
Employees Worked With
Sales Manager - I don't know his name but I'll never forget the face, Nick Martin, Daniel Clark
February 19, 2017
Service Department The Service Department is outstanding. Daniel Clark is an excellent Service Adviser. Everyone I work with in service is extremely friendly and knowl The Service Department is outstanding. Daniel Clark is an excellent Service Adviser. Everyone I work with in service is extremely friendly and knowledgeable. I have purchased 3 Merceds CPO vehicles in the last 7 years form Mercedes of El Dorado Hills. Unfortunately I will no longer purchase from this dealership or any associated dealership. I have come to realize that loyalty is not important to the Sale Department and the only thing that matter to them is make the sale at the highest possible price. My most recent purchase in January of 2017, I drove all the way to Marin (over 2 hour drive) to purchase my CPO from Mercedes of Marin. I will always use the Service Department at MBofEDH but will never buy from them again.. More
by william Zimmerman
Employees Worked With
Daniel Clark
February 18, 2017
Simply Outstanding Daniel and service crew did outstanding job with getting quality work done quickly, on the same day I needed repIr, and even saved me money, Daniel and service crew did outstanding job with getting quality work done quickly, on the same day I needed repIr, and even saved me money, More
by 6g Schnell
Employees Worked With
Daniel Clark
February 18, 2017
flat tire repair Daniel had the tire repaired and we appreciate it greatly. He always takes excellent care of our auto needs. Thank you for all the help. Daniel had the tire repaired and we appreciate it greatly. He always takes excellent care of our auto needs. Thank you for all the help. More
by BJ.PARKER
Employees Worked With
Daniel Clark
February 17, 2017
Regularly scheduled 'A' service. Always a friendly and courteous experience. Good facilities in wait area. Potential problems are always pointed out and recommended if necessary. pPri Always a friendly and courteous experience. Good facilities in wait area. Potential problems are always pointed out and recommended if necessary. pPricing is high for the service performed but the quality of service and friendliness of staff make it worthwhile. More
by IVAN MIGLAW
Employees Worked With
Don Vanderschoot
February 15, 2017
Only dealer for me! Customer service at it's finest! The gang there went above and beyond to make me happy and meet my needs. Will recommend them to everyone! Customer service at it's finest! The gang there went above and beyond to make me happy and meet my needs. Will recommend them to everyone! More
by CBDavis78
Employees Worked With
Shane Lundy, Ryan Skelly, Derek Upright
February 15, 2017
Great knowledgeable serice rep. Great dealership with excellent service people. Repairs were completed in a timely manner. Service rep. provided me excellent updates during the rep Great dealership with excellent service people. Repairs were completed in a timely manner. Service rep. provided me excellent updates during the repair process. My car was clean upon pickup. More
by nolanlum
Employees Worked With
Don Vanderschoot
February 15, 2017
A very comfortable experience. The entire staff was very helpful from explaining the features of my new car to the warranty and service. I'm a little disabled and can't drive so my The entire staff was very helpful from explaining the features of my new car to the warranty and service. I'm a little disabled and can't drive so my salesman drove me to my wife's work to surprise her with the new car. He spent almost an hour giving my wife all the particulars of the car and giving her the confidence to drive something so nice, she's never had a car with an automatic! More
by tklunderdussen
Employees Worked With
Zach Shiner, Ryan Skelly, Gregory Thompson
February 12, 2017
Best customer service ever! This dealer shop is the the place to purchase a car. Salesman BOB certainly made it our best experience evet. He is knowledgeable about his product an This dealer shop is the the place to purchase a car. Salesman BOB certainly made it our best experience evet. He is knowledgeable about his product and very informative. Answered all our questions . Certainly will this is ourplace and Mercedes benz will be our car for evet . Thank to BOB👍?? More
by sdanesh
Employees Worked With
Bob Michalek
