Mercedes-Benz of El Dorado Hills

Rare Diamond In Customer Service Finding good customer service in this day and age is so rare. But when you experience it, it is much like finding a rare diamond. I had this experienc Finding good customer service in this day and age is so rare. But when you experience it, it is much like finding a rare diamond. I had this experience with Don. We brought our car in for a very minor service but were met with a smile, a positive attitude and a genuine interest in our needs. Don had the car checked in and had a ride for me without any delay. Don should be commended and is an asset to your company! Thank you for employing a rare diamond. More

Great service. Timely, professional and stressless! Can't say enough....the sales process was enjoyable and timely. All of our amenities were available in one vehicle. The hybrid feature is awesome. Sa Can't say enough....the sales process was enjoyable and timely. All of our amenities were available in one vehicle. The hybrid feature is awesome. Sadly more hybrids are not on the roadways do to California's lack of promoting green technology. We hope Mercedes takes the lead through manufacturing and marketing. ...totally a professional team effort by the EDH Mercedes staff, thank you More

EDH Mercedes Rocks! From Scheduling to the Service Center to the Parts Dept and Repairs, the customer service was outstanding. Don is professional, friendly and delivered From Scheduling to the Service Center to the Parts Dept and Repairs, the customer service was outstanding. Don is professional, friendly and delivered above my expectations. I was notified of my vehicles status, My transportation needs were accommodated without difficulty and the return/pick up process was effortless. All the support staff, the Parts staff and the Lead Mechanic were all wonderful. I really feel like I can trust the integrity of the service quote, the quality of the work completed on my vehicle and the timeliness of the the service. Would not hesitate to recommend to family and friends. Thank you for a job well done, EDH Mercedes! More

Awesome Don always handles our repairs and service with professionalism. He calls with updates and makes sure a car is available for us during the service. It Don always handles our repairs and service with professionalism. He calls with updates and makes sure a car is available for us during the service. It's a 30+ mile drive to get there but worth it. More

i had a warranty problem excellent dealership, outstanding service and dedicated employees. Don Vanderschoot took care of my problem way beyond my expectations. I have purchas excellent dealership, outstanding service and dedicated employees. Don Vanderschoot took care of my problem way beyond my expectations. I have purchased two vehicles here and intend to purchase my next one at this dealership. More

Fun Car Buying Experience I had the dream car buying experience, starting with sales and finishing with finance. Chett was amazing. I came in late, he didn't rush me....helped I had the dream car buying experience, starting with sales and finishing with finance. Chett was amazing. I came in late, he didn't rush me....helped me find the perfect car and we actually had fun doing it!! Zach made finance a breeze....with lots of laughs too. I by no means bought the most expensive vehicle on the lot with my 2013 being under 25k, but they sure treated me as if I were! I was so surprised to see my amazing car with a big red bow on it waiting for me when I was done signing papers!! A huge thank you to Chett and Zach. Everyone was so friendly and helpful, I look forward to going back for my services! I highly recommend visiting El Dorado Hills if you are looking for a Mercedes. More

A Service Don Vanderschoot was my contact at Mercedes of El Dorado Hills handling my experience. Don always makes me feel part of the family and kept me inform Don Vanderschoot was my contact at Mercedes of El Dorado Hills handling my experience. Don always makes me feel part of the family and kept me informed until completion of my A Service. More

Basic service Excellent service visit as usual. Don handled all our issue perfectly. All questions were answered and all of our concerns were dealt with professiona Excellent service visit as usual. Don handled all our issue perfectly. All questions were answered and all of our concerns were dealt with professionally and promptly. Highly recommend!! More

respectful On time, do what they say and value my time and needs. My car was ready when promised, no attempts to sell more than needed On time, do what they say and value my time and needs. My car was ready when promised, no attempts to sell more than needed More

Great service They keep me updated on everything and are very timely with all their work. The prices are usually good but I do feel that the labor charges for DEF a They keep me updated on everything and are very timely with all their work. The prices are usually good but I do feel that the labor charges for DEF are not only unreasonably high but should be eliminated. It's like charging $40 just for putting fuel or oil in your car. ( labor only) More