Mercedes-Benz of El Dorado Hills

Excellent customer service by service advisor Dan was very helpful in recommending service items to keep my car running on tip top shape. Very knowledgeable on common serviceable items and updates Dan was very helpful in recommending service items to keep my car running on tip top shape. Very knowledgeable on common serviceable items and updates me the status of my car. Summarised all the observations and findings before releasing my car. Informed me as well what was pending. Keeps me informed More

Friendly Service Personnel & Prompt Service The fuse of the electric charger was out. Daniel immediately asked the service person to change the fuse for me. He is doing a good job, as he's been The fuse of the electric charger was out. Daniel immediately asked the service person to change the fuse for me. He is doing a good job, as he's been doing in the past 10+ years. More

Great service as always. Daniel was able to give us guidance on late Saturday afternoon close to closing time when the problems arose and we were out of town. He told us to br Daniel was able to give us guidance on late Saturday afternoon close to closing time when the problems arose and we were out of town. He told us to bring the car in Monday morning even though we did not have an appointment and he was not going to be in until Tuesday. David took care of us on Monday morning and even got us a rental car. He was very attentive and kept us informed. On Tuesday when the car was ready, David and Daniel both took care of us. We really appreciate the great service that we always get. More

turn in a lease and lease another it is always a pleasure to visit this dealership. everyone is friendly and helpful. the new 2020 gle350 is a great advance from the 2016 and we love it is always a pleasure to visit this dealership. everyone is friendly and helpful. the new 2020 gle350 is a great advance from the 2016 and we love the electronics. More

Excellent service Everyone here has always treated me with upmost respect. They make me feel like family when I walk In. This will be my second Mercedes for here and lo Everyone here has always treated me with upmost respect. They make me feel like family when I walk In. This will be my second Mercedes for here and looking to lease again next year. I respect the honesty when working with Shane for sales and Mike with finance. They have gone out of their way to make it work. Service Daniel and Gayton are always great to work with. Making sure my service was done correctly and timely. Thank you all. More

awesome and a peace of mind great service, staff and excellent customer service. always a pleasure when making appt's, upon arrival I am greeted with a smile, short wait before i great service, staff and excellent customer service. always a pleasure when making appt's, upon arrival I am greeted with a smile, short wait before im helped.v More

Service department Always been a very pleasant experience when I go to have my car serviced thanks to Gayton DeRosa I would recommend Mercedes-Benz of El Dorado Always been a very pleasant experience when I go to have my car serviced thanks to Gayton DeRosa I would recommend Mercedes-Benz of El Dorado Hills to my friends. More

It was great experience. I went there for service on my car with some other issues such as tire pressure lights on, carpet on the passenger side is getting off from floor, tea I went there for service on my car with some other issues such as tire pressure lights on, carpet on the passenger side is getting off from floor, tear on the top of back convertible, and etc. He was able to pull my service contract out and fixed the majority of issues along with the regular check service. More

Service and scheduling The service at this location is exceptional. Daniel and Don are attentive to my needs. The courtesy drivers were always on time and the front desk p The service at this location is exceptional. Daniel and Don are attentive to my needs. The courtesy drivers were always on time and the front desk personnel area very friendly. More

My buying experience This was the easiest, smoothest car buying experience I have ever had. Shane and JT were the best, they were very friendly, knowledgeable and treated This was the easiest, smoothest car buying experience I have ever had. Shane and JT were the best, they were very friendly, knowledgeable and treated me really well. More