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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,209 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,209 reviews
November 15, 2019
Don is the BEST!!! Don is always on top of every detail and genuinely cares for his clients. Thank you for everything you do for us. You’re the BEST!!! Don is always on top of every detail and genuinely cares for his clients. Thank you for everything you do for us. You’re the BEST!!! More
by morefieldcl
Verified CustomerEmployees Worked With
Don Vanderschoot
November 15, 2019
Service The service tech I felt with was great. Heard my concerns & attempted to fix them. Although, nothing was found they said to come back. However, the co The service tech I felt with was great. Heard my concerns & attempted to fix them. Although, nothing was found they said to come back. However, the counter girls weren't very friendly. I asked for the concierge tech to contact me regarding the app, which, truth be told, I'm still waiting for. More
by staceyavilla
Employees Worked With
Dustin Brooks
November 14, 2019
Fun & Easy It only took a few minutes to know I was in the right place. Our Salesman was so nice, and answered the questions we were asking. I immediately It only took a few minutes to know I was in the right place. Our Salesman was so nice, and answered the questions we were asking. I immediately fell in love with the GLA 250. Thinking I needed to not buy the first car I saw, we looked at other makes and models for a few weeks.. We came back to Mercedes because it was "top notch" in comparison to the others. So glad we did!! More
by stephanieellis8
Employees Worked With
Arielle, Mike Lynch, Ryan Christ
November 14, 2019
simply outstanding service Timely service, courteous interaction, all my questions answered I was offered a ride or courtesy vehicle each time. Supervisor Daniel Clark very p Timely service, courteous interaction, all my questions answered I was offered a ride or courtesy vehicle each time. Supervisor Daniel Clark very professional Don very courteous More
by MARCLENAERTS
Employees Worked With
Daniel Clark, Don Vanderschoot
November 10, 2019
Excellent Customer Service. I have purchased 3 vehicles from Pat and Derek Upbright. They always provide me with exceptional ten star customer service. As a woman, I enjoy worki I have purchased 3 vehicles from Pat and Derek Upbright. They always provide me with exceptional ten star customer service. As a woman, I enjoy working with them and they make me comfortable in trusting them with my purchase. I will always come back to work with them on every new car transaction. Also, have had excellent service from Dan Clark and Don Vanderschoot. I will continue to recommend my family, friend and clients to Pat and Derek Upbright at the El Dorado Hills location when purchasing a new mercedes! More
by golden7046
Employees Worked With
Pat Upright, Daniel Clark, Don Vanderschoot, Derek Upright
November 10, 2019
Everything was great Don was wonderful. Don has always provided excellent service and is very friendly and easy to talk to. He always explains the issue in plain language so I understand it. He is and has provided excellent service and is very friendly and easy to talk to. He always explains the issue in plain language so I understand it. He is and has always been an exceptional guy providing best customer service. More
by NAWALFREIJ
Employees Worked With
Don Vanderschoot
November 09, 2019
Great customer service Every time. Daniel in Service is very helpful and nice not to mention very prompt. Never a long wait. Excellent dealership overall! Every time. Daniel in Service is very helpful and nice not to mention very prompt. Never a long wait. Excellent dealership overall! More
by marino916
Employees Worked With
Daniel Clark
November 09, 2019
Outstanding service! Best customer service! Thorough, excellent communication, always treats me as though I’m the most important person there. Very impressed by everyone w Best customer service! Thorough, excellent communication, always treats me as though I’m the most important person there. Very impressed by everyone who works there! More
by LauraC
Employees Worked With
Daniel Clark
November 09, 2019
Obvious customer first commitment Broke down while passing through town on way to Tahoe late Saturday afternoon. Thought our vacation was ruined, but service center keep their doors o Broke down while passing through town on way to Tahoe late Saturday afternoon. Thought our vacation was ruined, but service center keep their doors open for us. They even arranged for a loaner vehicle. All without a complaint. We were in an out in 30 min. Amazing. This was my first experience with Mercedes of El Dorado Hills, and my first good experience with a Von Housen service center. When I first realized they were my best hope for repair I was both grateful and highly pessimistic. Part of me wanted to cancel my vacation more than deal with Von Housen ever again. I see now that my concerns about this particular dealership weren't warranted and I'd gladly take my car back here for service, and I will certainly consider buying my next car here. More
by LEWIS9
Employees Worked With
There were two service reps I dealt with. Both were good. , Gayton DeRosa
November 08, 2019
Excellent Professional Service Dan has been my service manager for over 10 years. Dan has been providing excellent professional service with great knowledge and confidence. Very ef Dan has been my service manager for over 10 years. Dan has been providing excellent professional service with great knowledge and confidence. Very efficient and timely. His service is greatly appreciated. More
by SN
Employees Worked With
Daniel Clark
