Mercedes-Benz of El Dorado Hills

Outstanding service. I've been with this dealership for 15 years and have found the product to be very good and the service from the dealership was professional and consis I've been with this dealership for 15 years and have found the product to be very good and the service from the dealership was professional and consistently good. More

Superior Service! The excellent service level that I have come to expect with Don is what has kept me coming back to MB of EDH for many years. I seriously considered a The excellent service level that I have come to expect with Don is what has kept me coming back to MB of EDH for many years. I seriously considered another luxury brand when I purchased my last car, but the expert advice and accommodations provided by Don and team were a large part of my decision to stay with Mercedes. More

Tony is awesome showing me the A220 with an outstanding color out of the huge inventory with patience and excellent customer service. The financing dept went very smooth, I got my brand new A220 in less th color out of the huge inventory with patience and excellent customer service. The financing dept went very smooth, I got my brand new A220 in less than two hours out of the dealership. I will come back again. The used car selections was great which had lured me in to the store, but I m happy with my brand new car purchase with Tony’s expertise and professional advise. Thank You Tony :) More

Well taken care of Daniel and Don are excellent at what they do and they know their stuff. Very helpful. I have 3 Mercedes in for service on a somewhat regular basis a Daniel and Don are excellent at what they do and they know their stuff. Very helpful. I have 3 Mercedes in for service on a somewhat regular basis and they always do a great job. More

Could not be any better The service and people are knowledgeable and very efficient- couldn't ask for more. They keep you informed of progress and any issues that arise The service and people are knowledgeable and very efficient- couldn't ask for more. They keep you informed of progress and any issues that arise More

My day in the shop Not sure if David was person helping me? His name is on the invoice so I guess it was. Did exactly what I requested. Asked when I wanted to pick it up Not sure if David was person helping me? His name is on the invoice so I guess it was. Did exactly what I requested. Asked when I wanted to pick it up and that was exactly when it was brought out for pickup. He agreed with me that some items that were recommend for service were not necessary at this time as my 2 year old MSB has only 6000 miles on it. He made a good case for draining and replacing the brake fluid though...when I challenged him about that he told me it is a time in service decision and not the mileage. .I am puzzled though. My 2nd car (not a Mercedes) is older with higher mileage. The dealer there laughed when I asked him if I should be doing a brake fluid change on his make ? NO! was the answer. I have never had a failure on a Mercedes and have had 4 of them over 20 years.so I take the MSB service folks word for their recommendations. The price for about everything done in the MSB shop is excessive though. (P.S.) When are they going to put out an electric vehicle or at least a plug -in. That will be my next car period) More

Quick, efficient and helpful They took our specific requirements and came up with two options which fit 99%. And then worked it all out at the finance side. Wonderful team. And it They took our specific requirements and came up with two options which fit 99%. And then worked it all out at the finance side. Wonderful team. And it was a team effort. More

Excellent customer service We were searching for the right family van for a while. because We are picky people 😊 but when we came to Mercedes-Benz of Rocklin Alex he knew exact We were searching for the right family van for a while. because We are picky people 😊 but when we came to Mercedes-Benz of Rocklin Alex he knew exactly what we were looking for now we are owners of a brand new bought 170 4x4 Mercedes sprinter. More

Service provided was 👍 It's nice to be greeted upon arrival. Waiting area is clean and comfortable. Water & soda available too. What I like most is the fact that they wash t It's nice to be greeted upon arrival. Waiting area is clean and comfortable. Water & soda available too. What I like most is the fact that they wash the vehicle. More

Horrible service I went to purchase a Mercedes and the salesman was rude and highly judgmental of me because I was driver an acura mdx. Worst experience ever and I wi I went to purchase a Mercedes and the salesman was rude and highly judgmental of me because I was driver an acura mdx. Worst experience ever and I will NEVER recommend this dealership to anyone. Thank you Mercedes Benz of Rocklin yiu guys are amazing. More