Mercedes-Benz of El Cajon

Waited almost a month for an appointment, brought the car in early on the appointment day for a scheduled 20K mile service. I was told that the shop was very busy so it would probably take until the nex car in early on the appointment day for a scheduled 20K mile service. I was told that the shop was very busy so it would probably take until the next day. The following day I was told by the service manager assigned to my vehicle that no one had looked at it yet and that I should expect to wait a few more days. Why bother taking appointments if the work won't be completed on time. The kicker is that of course they ran out of "Loaners" and sent me to Enterprise for a cheap rental. More

Mercedes Benz of El Cajon was a very nice experience for me.Dan Romero was a pleasure to work with.He was friendly, pro active, listened well to what I wanted.He returned my phone calls and texts quickly. me.Dan Romero was a pleasure to work with.He was friendly, pro active, listened well to what I wanted.He returned my phone calls and texts quickly. More

Very happy with the way I was treated when I took my GLC 300 in for service. I waited for the service to be completed in a very comfortable waiting area. The service was completed earlier than I expected. 300 in for service. I waited for the service to be completed in a very comfortable waiting area. The service was completed earlier than I expected. More

Gerardo was very helpful through a difficult time. MB's supply chain issues kept a replacement warrantied part from reaching the dealership for a month or so. Gerardo kept me fully informed througho MB's supply chain issues kept a replacement warrantied part from reaching the dealership for a month or so. Gerardo kept me fully informed throughout the frustrating time. MB El Cajon gave me a great loaner to use until my car was ready. Gerardo, my service advisor and the rest of the staff did a fantastic job seeing everything was perfect before I picked up my car More

Friendly staff. Work done on time. Good communication. Well designed showroom floor. Good customer waiting area Work done on time. Good communication. Well designed showroom floor. Good customer waiting area More

Cesar F. was extremely professional, helpful and made the experience very pleasant. I would highly recommend this dealership without hesitation. The work perf was extremely professional, helpful and made the experience very pleasant. I would highly recommend this dealership without hesitation. The work performed was done as promised and i was kept informed of the progress thorough out the service. Their concise and clear communication allowed me to plan my day accordingly. I be am definitely coming back for future appointments due to the outstanding customer service. More

Gerardo is truly an exceptional professional and customer oriented employee! His superb efforts led to the time-sensitive completion of Service A for my Mercedes Benz! Truly personable and an effective lead oriented employee! His superb efforts led to the time-sensitive completion of Service A for my Mercedes Benz! Truly personable and an effective leader and representative that deserves an opportunity for review and selection for a management position in your organization! I had never brought either of my Mercedes to the El Cajon branch, however now that I’ve had the pleasure of meeting your service technician, Gerardo, I may return for additional maintenance of both of my Mercedes in the future, he is a superstar, keep him on the fast track for a management position!! More

Alfredo did an amazing job helping us choose the right car for my daughter! We are very pleased car for my daughter! We are very pleased More

Five stars for KC, who was very responsive from the beginning to the end, very friendly, and showed great respect towards the customer's time. I bought a new GLE from KC, the whole process went very sm beginning to the end, very friendly, and showed great respect towards the customer's time. I bought a new GLE from KC, the whole process went very smoothly. I requested additional copies of documents after the sale, KC addressed all my concerns and provided what I needed on the same day. It was a great buying experience thanks to KC! More

Yousif was very professional and took great care of me. My car was ready early and washed. Great service! My car was ready early and washed. Great service! More