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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
203 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 203 reviews

September 29, 2022

Mercedes Benz of El Cajon was a very nice experience for me.Dan Romero was a pleasure to work with.He was friendly, pro active, listened well to what I wanted.He returned my phone calls and texts quickly. More

by Angelprotennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Romero
Sep 30, 2022 -

Mercedes-Benz of El Cajon responded

Providing 5-star service is our top priority, which is why we're happy to see you received just that from Dan. Please let us know if we can help you with anything else! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 28, 2022

Very happy with the way I was treated when I took my GLC 300 in for service. I waited for the service to be completed in a very comfortable waiting area. The service was completed earlier than I expected. More

by EdM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 29, 2022 -

Mercedes-Benz of El Cajon responded

It's wonderful to see that you were impressed with our service and facility! If you ever need anything, feel free to stop by and see us again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 18, 2022

Gerardo was very helpful through a difficult time. MB's supply chain issues kept a replacement warrantied part from reaching the dealership for a month or so. Gerardo kept me fully informed througho More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Sep 19, 2022 -

Mercedes-Benz of El Cajon responded

We couldn't be happier to see that Gerardo went above and beyond to provide you with a quality experience. Thank you for choosing us and we look forward to seeing you at your next service visit! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 11, 2022

Friendly staff. Work done on time. Good communication. Well designed showroom floor. Good customer waiting area More

by BarrowTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Sep 12, 2022 -

Mercedes-Benz of El Cajon responded

It's wonderful to see that you enjoyed your visit here with us! Thanks for stopping by and we hope to see you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

August 21, 2022

Cesar F. was extremely professional, helpful and made the experience very pleasant. I would highly recommend this dealership without hesitation. The work perf More

by M. Casey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Floes
Aug 21, 2022 -

M. Casey responded

Cesar Flores was extremely professional, helpful and made the experience very pleasant. I would highly recommend this dealership without hesitation. The work performed was done as promised and i was kept informed of the progress thorough out the service. Their concise and clear communication allowed me to plan my day accordingly. I be am definitely coming back for future appointments due to the outstanding customer service.

Aug 22, 2022 -

Mercedes-Benz of El Cajon responded

We're more than happy to hear that your experience was nothing short of stellar with Cesar. If you ever need anything, feel free to stop by and see us again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 27, 2022

Gerardo is truly an exceptional professional and customer oriented employee! His superb efforts led to the time-sensitive completion of Service A for my Mercedes Benz! Truly personable and an effective lead More

by James.Renee2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Jul 28, 2022 -

Mercedes-Benz of El Cajon responded

Hi James, Gerardo is a superstar and it's no surprise that he took such good care of you! Please do not hesitate to let us know if there is anything else we can help you with! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 23, 2022

Alfredo did an amazing job helping us choose the right car for my daughter! We are very pleased More

by martinpedroza68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo Alonso
Jul 25, 2022 -

Mercedes-Benz of El Cajon responded

We are pleased to hear that you received nothing but the best here with Alfredo and we're happy that you and your daughter went home happy! Thank you so much for choosing us and we look forward to working with you both again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 22, 2022

Five stars for KC, who was very responsive from the beginning to the end, very friendly, and showed great respect towards the customer's time. I bought a new GLE from KC, the whole process went very sm More

by xiaozhenwen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KC Toma
Jul 25, 2022 -

Mercedes-Benz of El Cajon responded

We couldn't be happier to see that KC went above and beyond to provide you with a quality car-buying experience. Congrats on your new GLE! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 14, 2022

Yousif was very professional and took great care of me. My car was ready early and washed. Great service! More

by stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yousif Yousif
Jul 15, 2022 -

Mercedes-Benz of El Cajon responded

Happy to see Yousif took care of you and your vehicle. We hope it's running like new and can't wait to see you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 14, 2022

Brian did a great job assisting me. SAN diego Mercedes’ appointment wasn’t until October and I had the A1 since end of May. I had an appointment with SAN Diego on July 11 but they tol More

by Cinda.brockman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 15, 2022 -

Mercedes-Benz of El Cajon responded

It's a pleasure to hear that we are able to get you back on the road in no time! Thanks for this quality review and we hope to see you soon. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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