Mercedes-Benz of El Cajon

on December 27 2023 went for my first service at 20,000 miles for the 2022 Mercedes Sprinter... like always great customer service always polite Brian from service help me. Alex from(courtesy vehicle) , as miles for the 2022 Mercedes Sprinter... like always great customer service always polite Brian from service help me. Alex from(courtesy vehicle) , as I was walking I saw Thomas from Finance and Mike V and Enrique from the Sprinter department. Also KC Toma from auto sales at the entrance show me the new models of the SUVs (EQB & EQE). I saw the General Manager was busy with another customer and took the time to say hi!.. They do care for their customers and always take steps to make you feel comfortable. highly recommend bringing your cars for service or if you are looking for a new or used car tell them that Juan Manuel Rocha send you ;-) More

Just excellent service! We were able to get a same day appointment. Joshua, our Service Advisor was friendly and accommodating. Helped us figure out a minor problem. Routine We were able to get a same day appointment. Joshua, our Service Advisor was friendly and accommodating. Helped us figure out a minor problem. Routine service took just a little longer than anticipared but Joshua made sure we had the transportation I needed. Everything you would expect from Mercedes! More

Franco was able to get my car into the shop the very next day. Communication was excellent and I was very satisfied! day. Communication was excellent and I was very satisfied! More

Stephanie was great! Made my experience smooth and comfortable. Would recommend this dealer to anyone. Hassle free shopping experience. Thank you Made my experience smooth and comfortable. Would recommend this dealer to anyone. Hassle free shopping experience. Thank you More

My Service Advisor Cesar Flores was extremely nice and professional to us ,very easy to drop car off over all great experience.Give 5 stars. professional to us ,very easy to drop car off over all great experience.Give 5 stars. More

Mercedes-Benz always delivers the best or nothing. Thank you very much for everything you do. Thank you very much for everything you do. More

I own a 2009 SL 550. I bought the car when it was still under the certified warranty so I’ve been going to Mercedes of El Cajon for almost 10 years. They are wonderful p I bought the car when it was still under the certified warranty so I’ve been going to Mercedes of El Cajon for almost 10 years. They are wonderful people and I enjoy the relationships that I have with both Franco the customer service Person for repairs and my mechanic Jose who is very skilled at figuring out what is wrong with my car when I bring it in. I think he is an expert now in 2009 SL 550s. I love my car and I love the attention that I get from Franco when I ask for an explanation about a part or service. I would never take my car anywhere else. I know my 2009 won’t last forever and when it finally does go I will be back at Mercedes of El Cajon to find a replacement. If you need your Mercedes serviced, don’t hesitate to ask for Franco as your representative he’s the best. More

Anthony Arroyo Went above and beyond to help me and my wife get our GLB running and interior at correct specifications, Anthony hold him self at the highest standards, I hope Mercedes can find more Anthon wife get our GLB running and interior at correct specifications, Anthony hold him self at the highest standards, I hope Mercedes can find more Anthony Arroyo cuz he does display the name Mercedes to the highest standards thank you again Mercedes of El Cajon for Hiring this Gentleman so me and my family can experience the true value of Mercedes service More

My C300 developed a small fuel leak. This dealership provided me with a loaner car, within 2 hours I got a call that the leak was fixed. They informed me that the leak was covered under This dealership provided me with a loaner car, within 2 hours I got a call that the leak was fixed. They informed me that the leak was covered under an extended warranty so there was no charge for the repair or the loaner car. Wow! More

I had a great experience with Mercedes Benz of El Cajon. Everything went perfectly. From inquiring about the car with MK to purchasing the car. Lisa and MK were easy to talk to. I’m so happy with my purchas Everything went perfectly. From inquiring about the car with MK to purchasing the car. Lisa and MK were easy to talk to. I’m so happy with my purchase. More