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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
203 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 203 reviews

December 30, 2023

Just excellent service! We were able to get a same day appointment. Joshua, our Service Advisor was friendly and accommodating. Helped us figure out a minor problem. Routine More

by jgarvin1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Childers
Jan 02, 2024 -

Mercedes-Benz of El Cajon responded

Hi Jgarvin1950, thank you for your excellent review! We're thrilled to hear that you received top-notch service from Joshua, who was friendly and accommodating. We apologize for any delay in the routine service, but we're glad that Joshua ensured you had the transportation you needed. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

December 15, 2023

Franco was able to get my car into the shop the very next day. Communication was excellent and I was very satisfied! More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Dec 18, 2023 -

Mercedes-Benz of El Cajon responded

Hi Randy! Thank you so much for your kind words. We're glad to hear that Franco provided you with excellent communication and that you were satisfied with our service. If you have any more feedback or need assistance in the future, feel free to reach out. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

December 08, 2023

Stephanie was great! Made my experience smooth and comfortable. Would recommend this dealer to anyone. Hassle free shopping experience. Thank you More

by ishlpz1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 11, 2023 -

Mercedes-Benz of El Cajon responded

Hi ishlpz1988! Thank you so much for your kind words and recommendation. We're thrilled to hear that Stephanie provided you with a smooth and comfortable experience. We strive to make shopping hassle-free for all our customers. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

December 05, 2023

My Service Advisor Cesar Flores was extremely nice and professional to us ,very easy to drop car off over all great experience.Give 5 stars. More

by Mike weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Dec 06, 2023 -

Mercedes-Benz of El Cajon responded

Hi Mike, thank you for your kind words! We're thrilled to hear that Cesar provided you with excellent service. We strive to make the car drop-off process easy and professional. We appreciate your 5-star rating and hope to see you again soon. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

December 02, 2023

Mercedes-Benz always delivers the best or nothing. Thank you very much for everything you do. More

by petrikowski
Recommend Dealer
Yes
Employees Worked With
BRENDON MILLER
Dec 05, 2023 -

Mercedes-Benz of El Cajon responded

Hi Petrikowski! Thank you so much for your kind words. We're thrilled to hear that you're happy with our service. It's our pleasure to provide you with the best. If you have any further feedback, we'd love to hear it. Thanks again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

November 13, 2023

I own a 2009 SL 550. I bought the car when it was still under the certified warranty so I’ve been going to Mercedes of El Cajon for almost 10 years. They are wonderful p More

by cesariomaria51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Salazar
Nov 16, 2023 -

Mercedes-Benz of El Cajon responded

Hi Cesario, thank you for your glowing review! We're thrilled to hear about your positive experience with our team at Mercedes of El Cajon. We pride ourselves on providing exceptional customer service and expert repairs. We look forward to assisting you with any future needs. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

November 07, 2023

Anthony Arroyo Went above and beyond to help me and my wife get our GLB running and interior at correct specifications, Anthony hold him self at the highest standards, I hope Mercedes can find more Anthon More

by xfernandezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Arroyo
Nov 08, 2023 -

Mercedes-Benz of El Cajon responded

Hi xfernandezjr, thank you so much for your kind words and positive feedback about Anthony. We're thrilled to hear that he went above and beyond to ensure you and your wife had a great experience. We appreciate your support and hope to continue providing you with the highest standards of service. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

November 02, 2023

My C300 developed a small fuel leak. This dealership provided me with a loaner car, within 2 hours I got a call that the leak was fixed. They informed me that the leak was covered under More

by mainengineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
Nov 03, 2023 -

Mercedes-Benz of El Cajon responded

Hi mainengineer, thank you for sharing your positive experience with us! We're glad to hear that our dealership was able to quickly resolve the fuel leak issue on your C300 and provide you with excellent service. We appreciate your feedback and hope to assist you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

October 30, 2023

I had a great experience with Mercedes Benz of El Cajon. Everything went perfectly. From inquiring about the car with MK to purchasing the car. Lisa and MK were easy to talk to. I’m so happy with my purchas More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Timanus, Murtada Kamaluldeen
Oct 31, 2023 -

Mercedes-Benz of El Cajon responded

Thank you for choosing us to help you purchase your new vehicle, Sharon! We're thrilled that Lisa & MK ensured you drove away with a smile on your face. Welcome to the family! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 29, 2023

Vehicle was repaired quickly and correctly. Drop off and pick up was efficient and vehicle was clean. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Salazar, John Marshall, Susan Kahl
Oct 02, 2023 -

Mercedes-Benz of El Cajon responded

Thank you for your wonderful rating, Ryan! Visit us again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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