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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
203 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 203 reviews

September 24, 2024

Bryce Moreno was excellent to work with, along with everyone we came in contact with at Mercedez-Benz El Cajon. I would highly recommend him! He constantly kept us informed and up to date. We love our More

by tami b
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryce Moreno , Mariana Alvarado
Sep 26, 2024 -

Mercedes-Benz of El Cajon responded

Tami, thank you for your fantastic review! We're thrilled to hear about your positive experience with Bryce and the team. Your kind words about our service and integrity mean a lot to us. Enjoy your new purchase, and we look forward to serving you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 13, 2024

Professional, friendly, great customer service, always in good hands when I take my car in to get serviced More

by Jenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph, Joey, Bryce
Sep 16, 2024 -

Mercedes-Benz of El Cajon responded

Jenna, thank you for your wonderful feedback! We’re thrilled to hear that you consistently have a positive experience with our team. Providing professional and friendly service is our top priority, and we look forward to continuing to meet your car service needs! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 10, 2024

MB El Cajon has consistent outstanding and trustworthy customer service. I’v done business with them for 10 years even though my neighborhood MB is down the street. I’m treated as a valued customer each a More

by lgutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan P
Sep 11, 2024 -

Mercedes-Benz of El Cajon responded

We’re thrilled to hear that our customer service has consistently met your expectations over the past decade. Your loyalty means the world to us, and we’re glad to make the drive worthwhile. Looking forward to serving you for many more years! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

September 04, 2024

Our service advisor has been Jr Arango for the last two times and he is very efficient and helpfully appreciate his advice. On the service of our Mercedes More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr Arango
Sep 05, 2024 -

Mercedes-Benz of El Cajon responded

Thanks for the fantastic feedback, Luke! We're thrilled to hear that Jr. Arango provided you with efficient and helpful service for your Mercedes. Our team is dedicated to ensuring a great experience, and it’s wonderful to see that reflected in your visits. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

August 30, 2024

El Cajon Mercedes is an excellent dealership! Daniel always does a great job for us. More

by PattyA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 03, 2024 -

Mercedes-Benz of El Cajon responded

Thank you, Patty! We're thrilled to hear you had a great experience with Daniel. Our team strives to provide top-notch service, and your feedback means a lot to us. We look forward to seeing you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 17, 2024

We work with Brandon Silva for all of our service visits. He’s so awesome! More

by Mauroannie1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Silva
Jul 18, 2024 -

Mercedes-Benz of El Cajon responded

Thank you for sharing your positive experience with Brandon! We're thrilled to hear that he provided you with awesome service. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 30, 2024

I worked with Enrique and he did everything he promised. Delivery was less than 10 minutes! More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Lopez
Jul 02, 2024 -

Mercedes-Benz of El Cajon responded

Judy, thank you for sharing your experience with us! We're thrilled to hear that Enrique delivered as promised and that your order was completed so quickly. We appreciate your feedback and hope to have the opportunity to assist you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 23, 2024

Cesar Flores is a awsome Service Advisor. So happy he's supported my car care with great customer service. I've owned 3 Mercedes Benz; all repairs satisfactorily accomplished at El Cajon Mer More

by Betty Maving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Jun 24, 2024 -

Mercedes-Benz of El Cajon responded

Betty, Thank you so much for your loyalty to us and Cesar. We're so lucky to have you as a valued customer and we can't wait to continue to help take care of all your Mercedes-Benz needs. See you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 05, 2024

I dropped my GLE300 diesel off with Mercedes-Benz of El Cajon for a check engine light concern. The problem causing the light was covered by an extended emissions warranty. The repair was performed quickly More

by cliftonmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores, Susan Kahl, John Marshall
Jun 06, 2024 -

Mercedes-Benz of El Cajon responded

Cliftonmercedes, we're thrilled to hear about your positive experience at Mercedes-Benz of El Cajon! Providing efficient service and ensuring your vehicle is in top condition are our priorities. Thank you for choosing us for your automotive needs. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

May 21, 2024

Excellent service! I was able to make a same day appointment, they fixed my car immediately. Everyone was very nice, excellent experience! More

by drndaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, outside porters, service operators
May 22, 2024 -

Mercedes-Benz of El Cajon responded

Hi drndaly, thank you so much for your positive review! We're thrilled to hear that you had an excellent experience with our same day service and friendly team. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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