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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
198 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 198 reviews

July 17, 2024

We work with Brandon Silva for all of our service visits. He’s so awesome! More

by Mauroannie1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Silva
Jul 18, 2024 -

Mercedes-Benz of El Cajon responded

Thank you for sharing your positive experience with Brandon! We're thrilled to hear that he provided you with awesome service. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 30, 2024

I worked with Enrique and he did everything he promised. Delivery was less than 10 minutes! More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Lopez
Jul 02, 2024 -

Mercedes-Benz of El Cajon responded

Judy, thank you for sharing your experience with us! We're thrilled to hear that Enrique delivered as promised and that your order was completed so quickly. We appreciate your feedback and hope to have the opportunity to assist you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 23, 2024

Cesar Flores is a awsome Service Advisor. So happy he's supported my car care with great customer service. I've owned 3 Mercedes Benz; all repairs satisfactorily accomplished at El Cajon Mer More

by Betty Maving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Jun 24, 2024 -

Mercedes-Benz of El Cajon responded

Betty, Thank you so much for your loyalty to us and Cesar. We're so lucky to have you as a valued customer and we can't wait to continue to help take care of all your Mercedes-Benz needs. See you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 05, 2024

I dropped my GLE300 diesel off with Mercedes-Benz of El Cajon for a check engine light concern. The problem causing the light was covered by an extended emissions warranty. The repair was performed quickly More

by cliftonmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores, Susan Kahl, John Marshall
Jun 06, 2024 -

Mercedes-Benz of El Cajon responded

Cliftonmercedes, we're thrilled to hear about your positive experience at Mercedes-Benz of El Cajon! Providing efficient service and ensuring your vehicle is in top condition are our priorities. Thank you for choosing us for your automotive needs. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

May 21, 2024

Excellent service! I was able to make a same day appointment, they fixed my car immediately. Everyone was very nice, excellent experience! More

by drndaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, outside porters, service operators
May 22, 2024 -

Mercedes-Benz of El Cajon responded

Hi drndaly, thank you so much for your positive review! We're thrilled to hear that you had an excellent experience with our same day service and friendly team. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

May 21, 2024

I appreciate the great, prompt service and clean car. Thank you for your help in addressing my car's issues. More

by cliftonmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Salazar, John Marshall, Susan Kahl
May 22, 2024 -

Mercedes-Benz of El Cajon responded

cliftonmercedes, thank you for the positive feedback! We are thrilled to hear that you had a great experience with our service and that your car is now in tip-top shape. We appreciate your business and look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

May 01, 2024

Exceptional customer service - this MBZ dealership in southern Cal never disappoints - from service to any needs that arise - worth driving the extra miles - big thanks to Anthony and his team. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony and the whole maintenance service team
May 02, 2024 -

Mercedes-Benz of El Cajon responded

KS, thank you for sharing your positive experience with our dealership! We're thrilled to hear that Anthony and our team provided exceptional customer service. We appreciate your loyalty and look forward to serving you again in the future. Drive safe! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

April 26, 2024

I had an alignment performed and everything went great, and I got my vehicle back quickly. More

by cliftonmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Pineda
Apr 29, 2024 -

Mercedes-Benz of El Cajon responded

Hi Clifton, thank you for sharing your positive experience with us! We're thrilled to hear that your alignment service went smoothly and that you got your vehicle back quickly. We appreciate your feedback and look forward to serving you again in the future! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

April 17, 2024

Was greated right away and everyone was friendly and respectful courteous and professional my car was completed in 2 days as promised. More

by Mellzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and Brendin
Apr 18, 2024 -

Mercedes-Benz of El Cajon responded

Hi Mellzz, thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Our team always strives to provide excellent service, and we are so glad that we could meet your expectations. We look forward to serving you again in the future! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

April 17, 2024

Always excellent service and attention at the dealership. I was in an out in less than two hours. More

by rcpozen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Silva
Apr 18, 2024 -

Mercedes-Benz of El Cajon responded

Hi rcpozen, thank you for taking the time to share your positive experience at our dealership. We're thrilled to hear that you received excellent service and were in and out in less than two hours. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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