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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
204 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 204 reviews

February 25, 2022

KC did a great job handling my new car purchase and I am extremely happy with my new s580. KC even delivered the car to my office. Thanks to MBEC and especially to KC for a great experience! More

by Johnctolla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kousay (KC) Toma
Feb 28, 2022 -

Mercedes-Benz of El Cajon responded

John, Congrats on your new S 580 and welcome to the family. We are so happy to see that KC was so accommodating and we hope you're loving your new ride thus far. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 25, 2022

KC did a great job; traditionally I am not a fan of purchasing a vehicle. However; KC made the process painless! I will definitely purchase another car from KC in the future! Great job KC, Ci More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KC Toma
Feb 28, 2022 -

Mercedes-Benz of El Cajon responded

Cindy, KC is a great asset to us here and it's no surprise he provided you with the best car-buying experience possible. We'll be sure to share this great review with him and we hope to see you here at your first service visit. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 25, 2022

Yousif is an excellent service advisor and an asset to this dealership. Fair, honest, and accurate. Paired with excellent vehicle service, what more can you ask for? More

by Kathy D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yousif Yousif
Feb 28, 2022 -

Mercedes-Benz of El Cajon responded

Kathy, We take pride in providing top-notch service and we're happy to see that Yousif provides you with just that. We hope your vehicle's running like new and we look forward to continuing to help take care of all your Mercedes-Benz needs. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 23, 2022

MBEC is a five star establishment. They always provide quality care and service. Special OUTSTANDING SERVICE acknowledgement to KC! More

by carl.smith10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KC
Feb 24, 2022 -

Mercedes-Benz of El Cajon responded

Carl, We take great pride in providing 5-star service and we're so happy to see you receive just that. Thanks for being a valued customer and here's to many more years of working together. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 22, 2022

If you need a car service the only one I would trust is Franco!!!!!! He’s amazing!!!!! More

by Stephaniehabib204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franco!!!
Feb 23, 2022 -

Mercedes-Benz of El Cajon responded

Stephanie, We're so happy that Franco takes great care of you and your vehicle. We'll be sure to share this 5-star review with him and we'll see you again soon. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 17, 2022

They did a great job in describing to us the various options the GLE came with and then proceeded to explain the features after we purchased the suv. They also spoke to us with lots of respect, much bet More

by SSM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana and KC
Feb 18, 2022 -

Mercedes-Benz of El Cajon responded

It truly makes us happy to see that you had an enjoyable experience here with us! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 16, 2022

had a great experience, starting with the service advisor, gerardo. he was geniunely interested in helping me, by asking the right questions about the issue. it was resolved the same day, and even go More

by afdiaz1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
gerardo contreras
Feb 17, 2022 -

Mercedes-Benz of El Cajon responded

Gerardo is a superstar and it's no surprise that he took such great care of you during your service appointment! Thank you for choosing us and we hope to see you again shortly! Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 15, 2022

I had a disappointing experience with my "B" service for my Sprinter Van prior to this recent appointment. I do not give reviews often but had to give a negative review for that service. After that review M More

by MJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Del Real, Bryan Pineda
Feb 16, 2022 -

Mercedes-Benz of El Cajon responded

MJR, While disappointed you were dissatisfied with the level of service you received initially, we're very happy to see that Michael stepped up and did his best to resolve these issues. We appreciate you bringing them to our attention and we're looking forward to providing you with the 5-star service you deserve at your next visit. Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 15, 2022

Excellent service! happy with Franco who helped me. Helpful team inviting environment. I have been coming to MB El Cajon for the last eight years. Very reliable. Thank y More

by Bizugenet Kassa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franco
Feb 16, 2022 -

Mercedes-Benz of El Cajon responded

We are ecstatic to read that Franco and our team always provide you with a fantastic visit! We look forward to serving you for another 8 years! Regards, Valerie Romero Dealer Principal customercare@mbec.com

February 15, 2022

Excellent customer service! ! Gerardo Contreras help us with our car service. He made sure we receive great customer service. He went above and beyond. More

by Veronica
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo Contreras
Feb 16, 2022 -

Mercedes-Benz of El Cajon responded

Veronica, we couldn't be happier to see that Gerardo went the extra mile to provide you with a quality experience. Hope to see you again soon! Regards, Valerie Romero Dealer Principal customercare@mbec.com

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