Ray Catena Motor Car Corp - Service Center

A very pleasant and exceptional experience at Ray Catena Edison Service center. Recently bought a new GLA and had a nail in the right rear tyre which was not repairable. I was told it needed to be replaced Edison Service center. Recently bought a new GLA and had a nail in the right rear tyre which was not repairable. I was told it needed to be replaced and cost about $340 which was very frustrating. Omar sense our frustration and made us relax and took all steps possible to make our experience so memorable. I really appreciate the help and service provided by Omar and Ray Catena dealership and brought smiles on our face. More

Excellent prompt service provided for my GLE. Mohamed ensured the right service components was addressed and helped me with renewal of my maintenance contract as well. Loaner process was very smo Mohamed ensured the right service components was addressed and helped me with renewal of my maintenance contract as well. Loaner process was very smooth. Overall a great experience. More

My service agent, Omar Elbar, at the 123 S. Main Street, Edison location was very attentive and communicative. He made my very first experience with Ray Catena a good one. He was able to take Main Street, Edison location was very attentive and communicative. He made my very first experience with Ray Catena a good one. He was able to take care of my situation in dedicated and timely manner and kept me informed every step of the way. He worked to resolve issue with a great outcome. Would definitely recommend him. More

Everything about this dealership is professional. From sales to service they are top notch. My salesperson, John Kelly is always available for a question, and goes above and beyond to get me whatever From sales to service they are top notch. My salesperson, John Kelly is always available for a question, and goes above and beyond to get me whatever I need. He's so very easy to deal with and overall a fantastic dealership. More

Tim is my go to. A relationship with him is priceless. He helps with everything. Every time. A relationship with him is priceless. He helps with everything. Every time. More

Tim was very thoughtful and helpful throughout the entire process. Should be given a raise with all due respect. process. Should be given a raise with all due respect. More

Ray Catena always offers great service - will continue bringing my Mercedes there for service. I fully trust them with my vehicle. bringing my Mercedes there for service. I fully trust them with my vehicle. More

I came to see Joe for some technical issues with mmc and he fixed it efficiently. Very smooth service. he fixed it efficiently. Very smooth service. More

Paula Gaillard, my sales / lease advisor is the most professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased sever professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased several cars with her guidance and recently purchased my last vehicle with her assistance. I hit a pot hole and unfortunately had to be towed to a nearby dealership. My car sat for 3 days without being looked at. I happened to email Paula just to let her know how much her expert individual customer service was so missed and absent from this incident. Within minutes she helped me to arrange a tow (out of state) to her dealership in Edison NJ. My car was fixed the same day it arrived at her service department and was driven back to my home in NY by 2 gentlemen from Ray Catena MB. I never contacted Paula with the intent that this intervention was a remote possibility. I never asked her to take my car. She just does for the customer even when it is not expected . I recommended a business acquaintance with with the utmost of confidence to Paula. He ultimately purchased a vehicle from her and echoes my praises of her dedication to each and every customer. Paula is an asset to your dealership and a profound representation of the Mercedes Benz Corporation. More

Craig is very knowledgeable about his job and is very easy to work with. Makes the car buying process simple easy and smooth. Would recommend to anyone looking to buy a car. easy to work with. Makes the car buying process simple easy and smooth. Would recommend to anyone looking to buy a car. More