Ray Catena Motor Car Corp - Service Center

The service department replaced the transmission of my 2003 C320 in 2005. The transmission is failing again. They did not follow the proper procedure since they did not replace the radiator as prescribed 2003 C320 in 2005. The transmission is failing again. They did not follow the proper procedure since they did not replace the radiator as prescribed by the mercedes bulletin for that specific failure (glycol contamination). Obviously now they will not stand by their work and parts. More

Today I brought my 1992 Mercedes 500 SL in for a diagnoses. I had no expatiation's of the car being repaired today, but did expect your technicians to have sufficient time to find out what was wrong diagnoses. I had no expatiation's of the car being repaired today, but did expect your technicians to have sufficient time to find out what was wrong with my auto. I brought the car in at 830 in the morning and received a phone call from one of your service ad visors informing me that they wanted to keep the car over night that they needed a minimum of 4 hours to diagnose the problem. Since I had an appointment for 830 this morning and my vehicle was there at 815AM I cant understand why the diagnoses couldn't be completed today. I paid 227.00 for absolutely nothing, It's not the money that upsets me! It's the fact that the employees of Ray Catena Mercedes Benz underestimated my intelligence by having me come back for a second service appointment and a second chance to be ripped off. D. F. Orlan More