Ray Catena Motor Car Corp - Service Center

She is a very nice person. She called me to let me know that the dealership was short of service associates on that saturday, november 12 2011. So she asked if i would consider coming back on weekdays for that the dealership was short of service associates on that saturday, november 12 2011. So she asked if i would consider coming back on weekdays for my service and I will get a loaner car.i told her I would call her back and let her know. Beforre I returned her phone call, she called me back and said it was ok to come on saturday as it was primarily planned! That is good customer service. Thanks michelle. More

Called to make an appointment for an "A service" for my S600. I asked if there were loaners available and was informed that since I did not purchase my vehicle there I could not retain a lo service" for my S600. I asked if there were loaners available and was informed that since I did not purchase my vehicle there I could not retain a loaner. I went so far as to inform the male receptionist that I was told upon purchase of my $200k vehicle that I could get a loaner from any Mercedes Benz dealership anywhere, he rudely retorted, 'I didn't here that.' I called up the next closest service center whom welcomed me warmly and before I could even inquire, informed that a loaner will be waiting upon my arrival. I'm not even calling Ray Catena back to cancel. More

Theives! I had gotten my smart car from Ray Catena and was told at the time of purchase that service and maintence were included. I wanted about a year to take care of service on my Smart. Only to be told was told at the time of purchase that service and maintence were included. I wanted about a year to take care of service on my Smart. Only to be told that service wasn't covered and that I owed 300+ for BASIC MAINTENCE. When we tried to speak with someone we were treated rudely and shruged off. The work itself was done well but it was not $300 worth of work. Plus it took all morning for them to even get to my car. Do not to business with Ray Catena. If you have to make sure you get all of their claims in writing and read before you sign ANYTHING they give you. They are a bunch of theives that will run you through to make a buck. More

I love this dealership. Everyone is so friendly and cannot do enough for you the minute you walk through the door. The service department is A-1. If you wait for your car for your service there is f cannot do enough for you the minute you walk through the door. The service department is A-1. If you wait for your car for your service there is free wi-fi, an array of complimentary food and drinks, pool table, etc. It is just a first class operation. My sales person, Tim Antoniszyn was very friendly and very professional and knows the cars he sells inside and out. It was a pleasure dealing with him and the entire staff at Ray Catena Mercedes-Benz. I would never think of going anywhere else to buy my cars. More

I went to the Edison location for service in February 2009. I requested that my passenger side rear fog light to be enabled. After the service I was told by the advisor, it could not be done that day. 2009. I requested that my passenger side rear fog light to be enabled. After the service I was told by the advisor, it could not be done that day. I know this can be done *via Mercedes SDS* quickly. I wanted this done so it can help prevent rear end collisions. They were done on all my other Mercedes Benz cars. A few weeks ago I got rear ended, I wish the rear fog lamp was enabled. I brought the car to Sovereign in Brooklyn for the repair, Because they have enabled the rear fog-light on another car. Upon the completion of the repair, I did request them to enable the fog light. This was done in a few minutes as I was waiting for the car. Best Regards, Makeuhigh@aol.com More

The service department replaced the transmission of my 2003 C320 in 2005. The transmission is failing again. They did not follow the proper procedure since they did not replace the radiator as prescribed 2003 C320 in 2005. The transmission is failing again. They did not follow the proper procedure since they did not replace the radiator as prescribed by the mercedes bulletin for that specific failure (glycol contamination). Obviously now they will not stand by their work and parts. More

Today I brought my 1992 Mercedes 500 SL in for a diagnoses. I had no expatiation's of the car being repaired today, but did expect your technicians to have sufficient time to find out what was wrong diagnoses. I had no expatiation's of the car being repaired today, but did expect your technicians to have sufficient time to find out what was wrong with my auto. I brought the car in at 830 in the morning and received a phone call from one of your service ad visors informing me that they wanted to keep the car over night that they needed a minimum of 4 hours to diagnose the problem. Since I had an appointment for 830 this morning and my vehicle was there at 815AM I cant understand why the diagnoses couldn't be completed today. I paid 227.00 for absolutely nothing, It's not the money that upsets me! It's the fact that the employees of Ray Catena Mercedes Benz underestimated my intelligence by having me come back for a second service appointment and a second chance to be ripped off. D. F. Orlan More