Ray Catena Motor Car Corp - Service Center

Very Rude Service Attitude Ten days after my car was completed a major service in this dealership in Sep, the battery went bad twice. We brought the car back to this dealer to Ten days after my car was completed a major service in this dealership in Sep, the battery went bad twice. We brought the car back to this dealer to check. They changed the battery without a price quote and charged us for battery plus $200+ of labor fee. We asked the reason for this charge and questioned why the problem happened in 10 days after the major service. We got a Very Rude attitude and shouting from the service adviser and the worst Service Manager we have ever met. Showing no respect to customers at all. It is hard to believe a horrible Ray Catena Way of service! More

Very poor Quality checks I decided to take a day off and get my car checked out. The soft close doors were not closing by themselves. Dropped the car in early morning at 8:30. I decided to take a day off and get my car checked out. The soft close doors were not closing by themselves. Dropped the car in early morning at 8:30. The associate named Guy took my information and I got a car ride home. Normally the call at noon giving an update of what's going on but this time I got no calls. So at 4pm I decided to call myself. The associate returned my call and said everything was ready and they would send a car to pick me up. When I reached the dealership the invoice said the problem was identified and fixed, but when the car came around the problem was still there. I showed it to another associate and he said he had no knowledge and guy would know. He agreed that the problem wasn't fixed even after their qa checks etc. So after 8 hours all I had is a car wash. I have to schedule another appointment now and hope they can get this act together this time More

Service My experience at Ray Catena Service center in Edison was great. The service reps are very kind and the service is phenominal. I purchased a service pl My experience at Ray Catena Service center in Edison was great. The service reps are very kind and the service is phenominal. I purchased a service plan with Ray Catena and and i just love it there. Mike Laudani, my service rep, really gets to know his customers as well as take care of them. Also, the welcoming lady is super kind and always offers to make me coffee, expresso, etc whenever i walk into the Cafe. The front door receptionist is also really nice. Ray Catena is the first place I'll go to for my questions and needs for my car. Hopefully this review is the decision maker on which service center your Mercedes deserves. More

Service We have been buying cars from Anthony Garone for the past 11 years. Buying cars from Anthony has always been a walk in the park, however the service We have been buying cars from Anthony Garone for the past 11 years. Buying cars from Anthony has always been a walk in the park, however the service he provides for myself and my family has been nothing short of fantastic. We are so glad he is back at Ray Catena, because the service we are given from the Ray Catena family cannot be beat. He is a valued part of our experience. He goes above and beyond when it comes to taking care of his customers. When it comes time for service, Anthony will pick up our vehicle and leave us a loaner until our service is complete, and than he will bring it back for us. We would like to recognize him and the entire Ray Catena service department for their outstanding dedication to providing outstanding service to its' customers. More

Disgusted I bought my c 300 in rockland county and decided to try the Edison branch for service because it was closer to my house. When I arrived I thought wow I bought my c 300 in rockland county and decided to try the Edison branch for service because it was closer to my house. When I arrived I thought wow nice place they offer lots of beverages and food in their waiting room. When I spoke to the agent he said your car might not be ready today because they needed to order a part. Ok fine no problem I thought. Then I asked can I use a loaner car? Ray Catenas policy is they don't give loaners to people who bought their car from elsewhere, how stupid is that??? You were willing to service my car and I didn't buy it from you! Okay next question well what about a ride home? Response I don't think that's possible you live 40 minutes away and that's too far for my driver!!!! Did I forget to mention I was with my 4 year old daughter!!!! So here comes the kicker !!!!! We have enterprise in the building and you can rent a car from them!!!!!! I had to spend close to 100 dollars because I had no choice. I needed a car I have a child. There was no guarantee the car would be ready in a day . I let them fix my tire and said I want it back! I'm not going to pay anymore for a car rental . I used to own an Audi and went to Bell Audi. The customer service was fantastic!!!!!! Yes even though I didn't buy the Audi from there I was able to use a loaner when my car was being serviced. Disgusted and will never return to Ray catena or consider purchasing there in the future Lauren More

OOPS!!!! I had service done on my Mercedes that required some painting and the color did not match my car . Fred was quick to help me with my problem by taking I had service done on my Mercedes that required some painting and the color did not match my car . Fred was quick to help me with my problem by taking my car back and was willing to repaint the part till it was perfect. However due to my schedule I was unable to wait for the painting to be redone again. Fred was very understanding and felt horrible for the mistake that was made. The paint was a few shades lighter than my car I understand it's difficult to match the paint perfectly. I'm moving to Florida and will be back up in September to have it repainted. Fred made good on the mistake that wasn't his fault !!! Fred is a very good asset to Mercedes Benz.. . People like Fred are the reason I keep coming back to Mercedes Benz of Edison . Thank You once again Fred!! More

I've had the opportunity of visiting Ray Catena Mercedes Benz, Edison service center for quite a while now. Ms. Linda Farrell makes you feel special. She greets and welcomes you quickly and offers Mercedes Benz, Edison service center for quite a while now. Ms. Linda Farrell makes you feel special. She greets and welcomes you quickly and offers some refreshment. She is polite, courteous and friendly. Over the years, I kept observing her selfless dedication with inner love, naturally manifesting her true divine affection in her daily service. Good job! Keep it up. Thanks Linda, you are an angel to many customers who flock into this company's service center daily to service their vehicles. More

My key issue here is the service center's unfriendly and rude behavior. My car buy experience was very good but my experience with the service center has been extremely unpleasant. To start with, I call and rude behavior. My car buy experience was very good but my experience with the service center has been extremely unpleasant. To start with, I call the service center and a feminine voice from someone named Douglas answers the phone. This guy/gal has no business being on the phone and talking in a robotic manner which is very insulting. He cuts me off abruptly while I am talking. He transfers the call abruptly while I am talking with no regards to the person on the other line. How can this guy keep his job despite being so horrible and hopeless is beyond me. Next the service advisers and only slightly better. The way they talk with a customer makes you feel as if they are doing you a huge favor. On every occasion I call them, the call gets transferred to their VM. When I leave them a VM asking them to call me back, the call is never returned. My local Nissan dealer's service center is 100 times better than Ray Catena Mercedes. At least they treat me as a human being. Otherwise I have no complaints about the service work on the car being done here. But treatment is equally important which is hopelessly lacking. More

I have dealt with Ray Catena for both service and parts for my S 500 Mercedes and I'm always very impressed with their responsiveness, professionalism and reasonableness. Adam is a superb service advisor b for my S 500 Mercedes and I'm always very impressed with their responsiveness, professionalism and reasonableness. Adam is a superb service advisor both from his knowledge, attentiveness and ability to work with you on the most immediate problems versus long term problems.The lady who serves as a floor receptionist that welcomes customers is outstanding. I'll always go to Ray for my car needs and enjoy the excellent service and atmosphere. More