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Ray Catena Motor Car Corp - Service Center
Edison, NJ
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Ray Catena Motor Car Corp - Service Center
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September 22, 2020
Service is always easy and a pleasure. From making my appointment and having the wait to be short or offered a shuttle. The atmosphere is respectful and pleasant. appointment and having the wait to be short or offered a shuttle. The atmosphere is respectful and pleasant. More
by bsktbiz
Employees Worked With
Fred MGR of service
August 06, 2020
Another great experience. As usual whenever I go for service, I’m treated with respect and fairness. Your staff are well trained very helpful. The service department keeps you As usual whenever I go for service, I’m treated with respect and fairness. Your staff are well trained very helpful. The service department keeps you informed of the situation with the repair to your car. More
by ddisomma
Employees Worked With
July 08, 2020
Excellent Service I did not visit the service center myself. Flatbed picked up my car with two flat tires. I called Sean Wong who arranged to have the work completed a I did not visit the service center myself. Flatbed picked up my car with two flat tires. I called Sean Wong who arranged to have the work completed and the car driven back to my home. Everything went smoothly (as usual). I wouldn't hesitate to recommend Ray Catena (whom I have been dealing with for 20 years) and Sean to anyone looking to have service on their Mercedes. More
by Mike E.
Employees Worked With
Sean Wong
June 18, 2020
Called to make an appointment and asked if process is different in COVID times. Was assured that everybody is very careful, you are supposed to wear a mask, everybody in the dealership wears masks. glove different in COVID times. Was assured that everybody is very careful, you are supposed to wear a mask, everybody in the dealership wears masks. gloves are a must. Reality was a bit different, half of employees didn't have masks, and half of the rest had it under their chin. Interestingly all clients had masks on, maybe 10-15 of them. No care taken to facilitate isolation.Took common half-n-hour to do the paperwork. Service took all day somehow, but not a problem, I had a loaner. Picking up the car next day I was asked if I'd prefer to have it washed... Thought it's standard part of service, so yes? Well, was told I'd have to wait a bit, as that department is not even open yet. Overall, underwhelming experience. BTW, apologies, name of person sales department is bogus, there's no choice for person I've talked to. More
by baraklo
June 05, 2020
Great personal service. I was so glad that I didn't need service while my associate Mike Migliore was not working. He came back to work and fit me in and always takes care o I was so glad that I didn't need service while my associate Mike Migliore was not working. He came back to work and fit me in and always takes care of everything that needs to be done to my car. More
by zephyr
Employees Worked With
Mike Migliore.
February 26, 2020
Vehicle was there for a repeat engine light. While in your care, you recommended replacing the tires for $1,200. We agreed. I picked the car up today and was handed an invoice for $1,450. When I quest your care, you recommended replacing the tires for $1,200. We agreed. I picked the car up today and was handed an invoice for $1,450. When I questioned the Receptionist (middle position), she showed little interest in explaining the additional $250. Essentially walked away, starting talking to Receptionist in right position. I have later learned that my wife asked for someone to tell us what it would take to repair the broken passenger visor clip (plastic bushing that holds the visor in place). No one called us back/ authorized the work. Certainly didn't expect it to cost $250. The vehicle has an extended warranty. You folks are usually over the top. More
by Trother1
Employees Worked With
Receptionist in the middle, couldn't be bothered to explain the invoice
January 10, 2020
adam very helpful every thing went perfect thank you # one adam very helpful great service every thing went well car driving great no noise thank you adam see you soon for my oil change # one adam very helpful great service every thing went well car driving great no noise thank you adam see you soon for my oil change More
by naples135
Employees Worked With
adam service dept
December 31, 2019
Mike was very helpful and explained everything to me although I am a retiree, he tried to accommodate me within my budget. It’s a bit difficult when you are retired. although I am a retiree, he tried to accommodate me within my budget. It’s a bit difficult when you are retired. More
by syafsa
Employees Worked With
Mike Laudani
December 20, 2019
mike laudani at the ray Catena service center is an extremely knowledgeable and helpful advisor, very prompt returning calls and can answer any questions that are asked of him. Thanks mike laudani extremely knowledgeable and helpful advisor, very prompt returning calls and can answer any questions that are asked of him. Thanks mike laudani More
by Jim
Employees Worked With
Mike laudani jr.
