Mercedes-Benz of Edison - A Ray Catena Dealership

This is I believe my sixth car purchased from Ray Catena. This is I believe my sixth car purchased from Ray Catena. I have been dealing with the Catena dealership since the 90's. The quality of a product is This is I believe my sixth car purchased from Ray Catena. I have been dealing with the Catena dealership since the 90's. The quality of a product is an important factor in the overall success of a salesman,I understand that. But it is the undefined tangibles that actually sell the product. From the very beginning of my relationship with Scott,he made me feel secure, relaxed and satisfied,that this sale was right for me. I remember the first time I came into the dealership the constant feeling of trepidation was pervasive. The weight of spending too much money was always hanging over my head, as in a Hitchcock film , the man on the run. Scott changed all that, he made me feel I belonged there, and more importantly that I was making the right decision, financially and emotionally. Scott's calm demeamor guided me through every step of the way. His strong business sense and knowledge of finance,even more important now in this fragile economy, were very strong selling features that really convinced me that a Mecedes was in my future,again. Scott was always there for me in every step of the decision making process, from the type of car that was right for me, to the color, to the packages I eventually chose, Scott's understanding and knowledge were there. I know I can speak for my wife who loves Scott even more than I do when I say I had a feeling of sadness as I was driving away in my new suv,knowing I won't see Scott for at least another 2-3 years, when I lease another vehicle. More

Everyone at the dealership was knowledgeable , helpful and friendly. They acted extremely professionally and they were eager to make sure We were satisfied with the service provided. The follow up we re and friendly. They acted extremely professionally and they were eager to make sure We were satisfied with the service provided. The follow up we received after our first visit was not pushy but informative. It left us feeling comfortable and secure in our choice to lease a new vechicle. More

She is a very nice person. She called me to let me know that the dealership was short of service associates on that saturday, november 12 2011. So she asked if i would consider coming back on weekdays for that the dealership was short of service associates on that saturday, november 12 2011. So she asked if i would consider coming back on weekdays for my service and I will get a loaner car.i told her I would call her back and let her know. Beforre I returned her phone call, she called me back and said it was ok to come on saturday as it was primarily planned! That is good customer service. Thanks michelle. More

David was very patient with helping us, taking the time to answer all our questions with honest and informative answers. He was courteous and amiable and helped us choose the exact car that we wanted. He i to answer all our questions with honest and informative answers. He was courteous and amiable and helped us choose the exact car that we wanted. He is definitely someone I would recommend for finding the right car. More

Friendly, personal intereset, competetive pricing, excellent service. The showroom was clean, beverages were offered, friendly atmosphere. The car was ready when promised and all features were expla excellent service. The showroom was clean, beverages were offered, friendly atmosphere. The car was ready when promised and all features were explained to us. More

Excellent customer service Ravi was a pleasure to work with! Great deal we are very happy with our new Mercedes. We were able to drive it home the same day! with! Great deal we are very happy with our new Mercedes. We were able to drive it home the same day! More

If every car dealer acted in the same manor that Chuck If every car dealer acted in the same manor that Chuck Luciano acts, Car dealers would have great reputations. This is the 5th Mercedes Benz I've If every car dealer acted in the same manor that Chuck Luciano acts, Car dealers would have great reputations. This is the 5th Mercedes Benz I've bought. All from Chuck Luciano. There are dealers closer to my home. There are dealers who are friends of mine. none of that matters. I will only buy from Chuck. Honest, low key, calm and truthful. no one is better Neil Lasher More

Called to make an appointment for an "A service" for my S600. I asked if there were loaners available and was informed that since I did not purchase my vehicle there I could not retain a lo service" for my S600. I asked if there were loaners available and was informed that since I did not purchase my vehicle there I could not retain a loaner. I went so far as to inform the male receptionist that I was told upon purchase of my $200k vehicle that I could get a loaner from any Mercedes Benz dealership anywhere, he rudely retorted, 'I didn't here that.' I called up the next closest service center whom welcomed me warmly and before I could even inquire, informed that a loaner will be waiting upon my arrival. I'm not even calling Ray Catena back to cancel. More

I have been with Ray Catena for almost 3 1/2 years now, and I have had a great experience all around. Chuck Luciano was my salesman through recommendation. As soon as I walked in the door and asked for C and I have had a great experience all around. Chuck Luciano was my salesman through recommendation. As soon as I walked in the door and asked for Chuck, he was ready and waiting for my arrival. The keys and paperwork was on the table in front of me. Over the phone, Chuck was patient and thorough. It is why we chose to deal with him. He was no nonsense and true to his word. I love my car and the process at Ray Catena was a pleasure. I also have to mention that Paula (secretary) was tireless in her efforts to help me. She is also a reason why I stayed with Ray Catena. Paula surely deserves some credit for this sale. I recommend using Chuck Luciano from Ray Catena as your salesman. He was a pleasure to do business with. More

This is my 5th Mercedes Benz I have leased from Ray Catena of Edison and the 2nd from Greg Giordano. Each time I got a car from them they were professional, courteous, and knew all their facts. They do Catena of Edison and the 2nd from Greg Giordano. Each time I got a car from them they were professional, courteous, and knew all their facts. They don't waste the customer's time and make sure that you leave happy with the price you want and the car you want. Their service center is also much better than any of the dealerships nearby. More