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Mercedes-Benz of Edison - A Ray Catena Dealership
Edison, NJ
6,676 Reviews
Ray Catena Mercedes-Benz is proud to be one of the Northeast’s largest, authorized Mercedes-Benz dealership. We are conveniently located on Route 1 in Edison, NJ, just minutes away from the NJ Turnpike, Garden State Parkway, and Interstate 287. Our goal is simple — We want to help you discover the true joy of driving a Mercedes-Benz luxury car. Whether you choose to visit our dealership or browse our website, we promise to do whatever it takes to meet that goal and make your driving experience a pleasurable one.
We maintain the area’s largest inventory of new and used Mercedes-Benz cars and genuine Mercedes-Benz parts, and our award winning service center is backed by a team of knowledgeable technicians who are dedicated to keeping your Mercedes-Benz looking great and in top running condition.
Follow us on Twitter - http://www.twitter.com/mercedesedison
Circle us on Google+ - https://plus.google.com/u/0/113721137851235375317/posts
Watch us on YouTube - http://www.youtube.com/dougcatena
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,676 reviews
May 02, 2019
Consistently Classy This is our fifth Mercedes lease through Ray Catena. Go to Allyson Gutman. She is so professional. She works out our leases so they are affordable and This is our fifth Mercedes lease through Ray Catena. Go to Allyson Gutman. She is so professional. She works out our leases so they are affordable and fair. Everyone we send to her reports back such pleasurable experiences as well. There is never any pressure or tacky sales pitches ,and she always outdoes herself from lease to lease. She is now the go to person in our family; she got an awesome deal for my daughters first purchase. I cant say enough about Allyson and how much she cares for her clients like they’re family. More
by McElroys
Employees Worked With
May 01, 2019
Lease experience at Ray Catena Edison, NJ I went to Ray Catena Edison to lease Mercedes Benz E300. It is the biggest dealership in NJ. I was shocked to see their price manipulation, dishonest I went to Ray Catena Edison to lease Mercedes Benz E300. It is the biggest dealership in NJ. I was shocked to see their price manipulation, dishonesty and fraudulent practice. The sales agent who helped me was Mr. Manish Malhotra. He is a soft spoken young gentleman. We agreed on a deal and I wrote down the numbers which I confirmed with him multiple times. Next day I sent him $2000 down payment and he told me to come on Monday to pick up the car. I told him to email me the numbers of the deal so that I have some proof of the deal, which he never did. On Monday I went to the dealership with my wife and daughter to pick up the car and paid him the additional $2000 of down payment. Even though the deal was already done he spent hours going back and forth to the manger and kept manipulating the price. He gave me lot of papers to sign but kept the main lease contract till end. When I saw the lease contract I was astonished. 1. The gross cap cost was bumped up by almost two thousand dollars. When I questioned that, the sales agent and manager told me that $895 prepaid maintenance was added to that. When I added that number to the gross cap cost the price was still up by more than $1000. Interestingly the $895 prepaid maintenance was also included in the down payment. So it was charged twice. 2. The sales agent told me that my previous car registration has expired and added more than $200 in my down payment, but actually my registration was valid until May 2020 which I showed him. 3. I complained to the manager that the price has been manipulated and showed him the original deal which I had done with the sales agent, but his answer was that, "if I do not like it I can walk away". So after spending hours, signing tons of papers and leaving $4000 of down payment I left the dealership. Manager promised me that my $4000 will be refunded back soon. A piece of advise to the people who are planning to lease a car, 1. Look at the gross cap cost very carefully. This is the price which you agree to pay after discount (MRSP-discount = Gross cap cost.) because your final monthly payment depends upon that. Dealer will try to keep you focused on monthly payment and will manipulate the price and you won't be able to realize it. 2. Look at the down payment numbers very carefully and see what is included in that. 3. If you are looking for Mercedes Benz try to avoid Ray Catena of Edison. In the end I will request Mercedes Benz to look in to the fraudulent practice of Ray Catena of Edison. They are damaging the reputation of Mercedes. More
by tshirani
Employees Worked With
Manish Kumar
April 30, 2019
Felt like a shining Star Beyond in Love with Rocco at Ray Catena in Edison!! He went beyond he’s way to make our experience the best by far “Basically made my dream come tru Beyond in Love with Rocco at Ray Catena in Edison!! He went beyond he’s way to make our experience the best by far “Basically made my dream come true” He even remembered my birthday and surprised me with a cake in the car with balloons and a gift, never forget that day, It was the best day by far!!! If you need someone with 100% Mercedes knowledge and customer service that’s impeccable then Rocco is your man. thanks again 😍 More
by SG1NICE
Employees Worked With
Rocco Chiusano
April 30, 2019
Excellent! If your in the market for a Mercedes the man to see is Tom Cola from Ray Catena in Edison. He worked out a deal for my husband and I that was affordab If your in the market for a Mercedes the man to see is Tom Cola from Ray Catena in Edison. He worked out a deal for my husband and I that was affordable and fair. His patience and knowledge was very helpful to us. Not at any time did we feel pressured or pushed into anything. Thank you Tom for helping us decide on the right car. We love it! Doug & Linda More
by Lollie
Employees Worked With
April 27, 2019
First class experience I am on my third Mercedes lease and every time I go into this dealer, they find a way to outdo themselves. I have had nothing but positive experiences I am on my third Mercedes lease and every time I go into this dealer, they find a way to outdo themselves. I have had nothing but positive experiences here. Manish was a pleasure to work with. He made the process as simple as possible. I would recommend him to anyone who wants to buy/lease a Mercedes. More
by John0427
Employees Worked With
Manish Kumar
April 26, 2019
A true Pro ! as a person in the customer service/ sales business. I Know good service when I experience it . Gregory, is a true professional, knowledgably and as a person in the customer service/ sales business. I Know good service when I experience it . Gregory, is a true professional, knowledgably and pleasant to work with He took an experience I don't usually enjoy, and made it pleasant and enjoyable His passion of the brand is clear and contagious. Greg was so excited to show me the phone app and all the convivences our car has to offer. I was surprised and impressed that even after the sale, when most "sales people " push you to the side, Greg stayed with us patient and helpful to ensure we were completely satisfied with our decision At the end of the day … you could get your car from many different dealers, lease companies, but its the relationship and positive experience that makes the difference I have shared my positive experience with family and friend and I will be back to see Greg in a few years Thanks Greg for treating us like VIP's More
by Bill
April 23, 2019
Patient, helpful and knowledgeable Tom was very patient with us as we struggled with our decision over which model to get. He gave us all the information we needed to make our choice a Tom was very patient with us as we struggled with our decision over which model to get. He gave us all the information we needed to make our choice and never once pressured us. I would highly recommend Tom and the Edison Ray Catena Dealership - we are loving our new Mercedes and look forward to an ongoing relationship!! More
by Ginad317
Employees Worked With
April 22, 2019
Excellent experience - drove out in a great machine !! Ahmed provided an amazing experience for me and my family! If you are thinking of visiting this dealership, we highly recommend reaching out to Ahmed! Ahmed provided an amazing experience for me and my family! If you are thinking of visiting this dealership, we highly recommend reaching out to Ahmed! We came in just for an initial look-see for our first MB, but Ahmed spent the time working with us and gave us enough confidence to actually decide on and buy the dream car we wanted. We were pleasantly surprised that instead of us coming back in to pick up the car, Ahmed showed up at our house with the car, next morning. He continued to work with MB folks and follow-up calls, to ensure I was able to use the phone app, and that everything is okay. Thank you, Ahmed. More
by GN
Employees Worked With
April 20, 2019
Excellent and professional I met with a Barry Martin at Ray Catena. He was very professional and thorough in explaining everything necessary to make my purchase smooth and easy. I met with a Barry Martin at Ray Catena. He was very professional and thorough in explaining everything necessary to make my purchase smooth and easy. He is very honest, and even helped with canceling my SiriusXM on my old car. More
by Rhonda123
Employees Worked With
Barry Martin, Barry Martin
April 05, 2019
Excellent, professional treatment Tom Cola is truly a gentleman, and very personable in our interaction for the new Smart ED we were interested in leasing. He answered all our question Tom Cola is truly a gentleman, and very personable in our interaction for the new Smart ED we were interested in leasing. He answered all our questions, and provided a comfort level for us using such a niche car, as the Smart is. We would highly recommend him to anyone looking for first class service at Ray Catena Edison. More
by SmartEQ18
Employees Worked With
