Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Edison - A Ray Catena Dealership
Edison, NJ
6,683 Reviews
Ray Catena Mercedes-Benz is proud to be one of the Northeast’s largest, authorized Mercedes-Benz dealership. We are conveniently located on Route 1 in Edison, NJ, just minutes away from the NJ Turnpike, Garden State Parkway, and Interstate 287. Our goal is simple — We want to help you discover the true joy of driving a Mercedes-Benz luxury car. Whether you choose to visit our dealership or browse our website, we promise to do whatever it takes to meet that goal and make your driving experience a pleasurable one.
We maintain the area’s largest inventory of new and used Mercedes-Benz cars and genuine Mercedes-Benz parts, and our award winning service center is backed by a team of knowledgeable technicians who are dedicated to keeping your Mercedes-Benz looking great and in top running condition.
Follow us on Twitter - http://www.twitter.com/mercedesedison
Circle us on Google+ - https://plus.google.com/u/0/113721137851235375317/posts
Watch us on YouTube - http://www.youtube.com/dougcatena
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,683 reviews
May 11, 2019
Paula Gaillard Rocks! Paula Gaillard treated us with professionalism, warmth, friendliness, a sense of humor, and with our best interests in mind. I highly recommend her to Paula Gaillard treated us with professionalism, warmth, friendliness, a sense of humor, and with our best interests in mind. I highly recommend her to anyone shopping for a Mercedes Benz who is looking for a top-notch consultant at a first rate dealership. More
by GenoNJ
May 09, 2019
Extremely Pleasant Experience Purchasing my first car with Christina Colucci was such an enjoyable experience. The whole process from start to finish was the most stress free car b Purchasing my first car with Christina Colucci was such an enjoyable experience. The whole process from start to finish was the most stress free car buying experience. I will continue to not only ask for Christina, but recommend her to my family and friends in their future purchases. More
by amanda
Employees Worked With
Christina Colucci
May 06, 2019
Very pleasant In all honesty, I cannot say enough about this dealership and also my sales person, Allyson Gutman. This was not my first visit or purchase from this In all honesty, I cannot say enough about this dealership and also my sales person, Allyson Gutman. This was not my first visit or purchase from this dealership, however, it was my first time working with Allyson. She was great. She showed me all the SUV's there that I was interested in purchasing and she was able to locate the exact one I wanted. Allyson made my purchase a very pleasant and easy experience. I would definitely recommend this dealership and Allyson to anyone looking to purchase a Mercedes vehicle. More
by Barbara S
Employees Worked With
May 06, 2019
Exceptional Service Paula Gaillard is the best!! She made the car buying experience a dream. What a wonderful, caring, friendly, and warm sales consultant. She knew exact Paula Gaillard is the best!! She made the car buying experience a dream. What a wonderful, caring, friendly, and warm sales consultant. She knew exactly what I wanted and more. She took her time with us and gave us the best deal. She always had a smile on her face and made us feel like we knew her for years. Exceptional service all the way !!!! More
by Hemali
Employees Worked With
May 06, 2019
Hindsight is 20/20 and so is our AWESOME new GLE! Reflecting back on our purchase, we are so happy with our new 2020 GLE! While waiting to meet Paula, manager Ed got to know us and understood some of Reflecting back on our purchase, we are so happy with our new 2020 GLE! While waiting to meet Paula, manager Ed got to know us and understood some of the bad luck we were having while selling our home. Later on, we learned that he empathized and authorized for us to get a great deal hassle-free. Thank you Ed! We know we got a great deal because we used our USAA car buying app and the deal we got was rated as outstanding. Paula was awesome! She knew the car we wanted as we had the VIN from shopping around at other dealerships. She found us the same car in her inventory which was even nicer and with better features and almost for the same price that we had haggled at the other dealership! She convinced us on the panoramic sunroof and, although we did not see the exact car, we were NOT disappointed when we returned to pick it up. As she expected, our kids love that feature! On this pickup day, she greeted us with hugs like a longtime friend. And a long time friend she will be as she committed herself to us through the life of our vehicle as our point of contact for anything related to it including maintenance. Now this is service...concierge service! Thank you Paula! More
by Barrios
May 06, 2019
Exceptional Tom made getting the exact car I wanted a simple and painless process. He is by far the best salesman I've ever worked with. Tom made getting the exact car I wanted a simple and painless process. He is by far the best salesman I've ever worked with. More
by Chrisrusso18
Employees Worked With
May 02, 2019
EXCEPTIONAL Christina greeted my family and myself with professionalism. She was equipped with a copious amount of information about the vehicles at the dealersh Christina greeted my family and myself with professionalism. She was equipped with a copious amount of information about the vehicles at the dealership. She had so much patience working with us to chose a vehicle that would meet our needs. I would recommend Christina to anyone I know that was interested in purchasing from this dealership. She provided exceptional service and has great knowledge about the vehicles. I will definitely continue doing business with her. She helped us pick out a car and we are happy to have our first and not our last Mercedes Benz! More
by nramdeo
Employees Worked With
Christina Colucci
May 02, 2019
Consistently Classy This is our fifth Mercedes lease through Ray Catena. Go to Allyson Gutman. She is so professional. She works out our leases so they are affordable and This is our fifth Mercedes lease through Ray Catena. Go to Allyson Gutman. She is so professional. She works out our leases so they are affordable and fair. Everyone we send to her reports back such pleasurable experiences as well. There is never any pressure or tacky sales pitches ,and she always outdoes herself from lease to lease. She is now the go to person in our family; she got an awesome deal for my daughters first purchase. I cant say enough about Allyson and how much she cares for her clients like they’re family. More
by McElroys
Employees Worked With
May 01, 2019
Lease experience at Ray Catena Edison, NJ I went to Ray Catena Edison to lease Mercedes Benz E300. It is the biggest dealership in NJ. I was shocked to see their price manipulation, dishonest I went to Ray Catena Edison to lease Mercedes Benz E300. It is the biggest dealership in NJ. I was shocked to see their price manipulation, dishonesty and fraudulent practice. The sales agent who helped me was Mr. Manish Malhotra. He is a soft spoken young gentleman. We agreed on a deal and I wrote down the numbers which I confirmed with him multiple times. Next day I sent him $2000 down payment and he told me to come on Monday to pick up the car. I told him to email me the numbers of the deal so that I have some proof of the deal, which he never did. On Monday I went to the dealership with my wife and daughter to pick up the car and paid him the additional $2000 of down payment. Even though the deal was already done he spent hours going back and forth to the manger and kept manipulating the price. He gave me lot of papers to sign but kept the main lease contract till end. When I saw the lease contract I was astonished. 1. The gross cap cost was bumped up by almost two thousand dollars. When I questioned that, the sales agent and manager told me that $895 prepaid maintenance was added to that. When I added that number to the gross cap cost the price was still up by more than $1000. Interestingly the $895 prepaid maintenance was also included in the down payment. So it was charged twice. 2. The sales agent told me that my previous car registration has expired and added more than $200 in my down payment, but actually my registration was valid until May 2020 which I showed him. 3. I complained to the manager that the price has been manipulated and showed him the original deal which I had done with the sales agent, but his answer was that, "if I do not like it I can walk away". So after spending hours, signing tons of papers and leaving $4000 of down payment I left the dealership. Manager promised me that my $4000 will be refunded back soon. A piece of advise to the people who are planning to lease a car, 1. Look at the gross cap cost very carefully. This is the price which you agree to pay after discount (MRSP-discount = Gross cap cost.) because your final monthly payment depends upon that. Dealer will try to keep you focused on monthly payment and will manipulate the price and you won't be able to realize it. 2. Look at the down payment numbers very carefully and see what is included in that. 3. If you are looking for Mercedes Benz try to avoid Ray Catena of Edison. In the end I will request Mercedes Benz to look in to the fraudulent practice of Ray Catena of Edison. They are damaging the reputation of Mercedes. More
by tshirani
Employees Worked With
Manish Kumar
April 30, 2019
Felt like a shining Star Beyond in Love with Rocco at Ray Catena in Edison!! He went beyond he’s way to make our experience the best by far “Basically made my dream come tru Beyond in Love with Rocco at Ray Catena in Edison!! He went beyond he’s way to make our experience the best by far “Basically made my dream come true” He even remembered my birthday and surprised me with a cake in the car with balloons and a gift, never forget that day, It was the best day by far!!! If you need someone with 100% Mercedes knowledge and customer service that’s impeccable then Rocco is your man. thanks again 😍 More
by SG1NICE
Employees Worked With
Rocco Chiusano
