Mercedes-Benz of Edison - A Ray Catena Dealership

My husband and I were very pleased with the customer service from the moment we walked through the doors. The receptionist and Leigh asked our names and were very pleasant and accommodating offering us service from the moment we walked through the doors. The receptionist and Leigh asked our names and were very pleasant and accommodating offering us and our daughter a cold or hot beverage. We were directed to the car selection we were interested in as we waited for our sales associate John Farrell. As not to keep us waiting, Timothy Antoniszyn did a wonderful job assisting us with a few selections along with setting us up with a test drive until John finished with another customer. John accompanied us with two test drives, unfortunately we had to leave abruptly upon return to the dealership and told John that we would contact him within a few days. My husband noted to me that there was no pressure by John to stay and speak the the manager; a practice experienced at other dealerships. My daughter and I returned a few days later and Leigh greeted us by name and again was very pleasant, accommodating and personable. I told John that I was't really satisfied with the selection in the dealership and expressed what I was looking for, he did a search of off site vehicles, found one that matched my requirements and within 20-30 min a service technician delivered the vehicle to the dealership. We went for a test drive and I was sold! We came back that weekend to finalize the purchase and Timothy did a wonderful job assisting us again as John was working with another customer. My husband handled most of that as I sat with my daughter and her friend in the reception area. As time passed, Robert Alfonso, the General Sales Manager came over, said my name along with a "Congratulations." I had never met him but was pleasantly surprised with the gesture. There are more accolades to be told but I think my point has been made. We had a very pleasant experience at Ray Catena Mercedes Benz of Edison and would highly recommend this dealership! Oh, the best part was John delivered "my" E350C to our home...and greeted my daughter by name...Thank you John, Timothy, Leigh and Robert for a great car buying experience!! More

I had always heard that Ray Catena dealerships provided great customer service, so I had high expectations upon arrival. And to be honest, these expectations were far exceeded. Everyone that I spoke with great customer service, so I had high expectations upon arrival. And to be honest, these expectations were far exceeded. Everyone that I spoke with from the receptionist, to Len, Dennis, and others were extremely professional, candid, and welcoming. I never felt pressured and I was even made coffee and served chicken marsala while discussing various purchasing/leasing options and different financing opportunities. I will certainly be recommending this dealership to friends and family. Thank you for such a pleasurable experience More

My wife and I went to test drive a GLK and an ML. We had setup an appointment but our designate sales person was unfortunately overdue delivering a vehicle to another customer. John came first to introduce setup an appointment but our designate sales person was unfortunately overdue delivering a vehicle to another customer. John came first to introduce himself and when his delivery went longer than expected, he handed me off to another sales associate. Handed! Not passed. He was sure to walk me over to my new sales associate. What's more, while we were waiting, we were asked by several courteous individuals if we were being helped. They offered us water, coffee, juice, etc. while we waited. I felt like I was a guest. This is how buying a car should be! The test drive person, Matt, had 2 cars ready for us, so we did not wait for the vehicles. We test drove the GLK, and then the ML. Matt was very knowledgable about the equipment and the options. He was sure to show us everything with which the vehicles were equipped. Matt was courteous and patient. When were done with our test drive, we were led back to Tim the new associate taking care of us. He was attentive, courteous, and very welcoming. Went on a hunt to find my toddler a lollipop. And most importantly paid him attention (after all, our son is the most important guest). Tim got us numbers for the vehicle and while they were higher than anticipated and we did not lease a car from them, I cannot say enough good things. No pressure and fast. We test drove 2 cars, got numbers, and left the dealership in under an hour. I highly recommend Ray Catena Mercedes of Edison. If you are in the market for a Benz, go here. More

Our experience was easy, fast, seamless, and a pleasure; just what we wanted. We purchased two vans and we are very happy with them both. Thanks a lot. just what we wanted. We purchased two vans and we are very happy with them both. Thanks a lot. More

I had a wonderful experience, everything was explained so clearly and simply which made my decision that much easier to make. Scott went above and beyond to make sure my family and I were we'll taken care of clearly and simply which made my decision that much easier to make. Scott went above and beyond to make sure my family and I were we'll taken care of. We will be sure to visit this dealership again for future purchases. More

Our experience with Ray Catena Mercedes Benz of Edison was superb. Excellent customer service and unbeatable prices, we called well over 30 dealerships across the country. Everything was ready to go whe was superb. Excellent customer service and unbeatable prices, we called well over 30 dealerships across the country. Everything was ready to go when we arrived at the dealership, received a through run through of how the car systems and navigation worked, signed the paperwork, were introduced to the service department and were on our way. Overall a great experience, Ray Catena will be the first dealership we call when it comes time to look for a new car. More

Our 3 rd car and second with Eli. The whole process is very easy from start to finish. Eli made sure it was a pain free experience. very easy from start to finish. Eli made sure it was a pain free experience. More

He was able to get us the price we wanted on a 2013 glk 350. Len was professional, friendly, and very cooperative. He was quick to respond to phone calls and emails and helped us to make a deal we all felt 350. Len was professional, friendly, and very cooperative. He was quick to respond to phone calls and emails and helped us to make a deal we all felt comfortable with. He provided great service and I would definitely recommend him and the dealership was a whole. More

I would like to thank Mr. Robert Gold for another excellent experience leasing my 2nd Mercedes Benz from Ray Catena Motor Cars. Being retired this time around I researched prices in the E350 Conve excellent experience leasing my 2nd Mercedes Benz from Ray Catena Motor Cars. Being retired this time around I researched prices in the E350 Convertible in the tri- state area. When I had all my numbers we called Mr.Gold and shared the figures. Bottom line, Bob said to come in and I will again find your E350 for the price to fit your financial situation . We drove the 60 miles (one way ) and leased a beautiful E350 Palladium Silver Convertible with AMG pkg. GREAT JOB !!! More

Over the last three years I've leased three different vehicles from Ray Catena. The only reason I keep going back is because of the impeccable service provided by both David and Tim. I would highly recom vehicles from Ray Catena. The only reason I keep going back is because of the impeccable service provided by both David and Tim. I would highly recommend considering these two individuals for anyone looking for a Mercedes. More