Mercedes-Benz of Edison - A Ray Catena Dealership

WHAT AN EXPERIENCE! If I was able to rate my Experience WHAT AN EXPERIENCE! If I was able to rate my Experience 1-10, it would be a "10"+2 for Beyond Accommodating!!! My wife and I are starting a family, WHAT AN EXPERIENCE! If I was able to rate my Experience 1-10, it would be a "10"+2 for Beyond Accommodating!!! My wife and I are starting a family, so we need a bigger car. I stopped into Ray Catena, to browse some cars my wife & I were interested in purchasing. My Sales Rep. ELI SASSON was very knowledgeable and friendly, he answered all my questions with a SMILE, and DID NOT turn his back, or ignore me when I told him I wasn't ready to buy. The morning we were picking up our new car Eli Sasson was beyond accommodating. He himself Actually picked me up from my home in his personal car with a cup of Coffee waiting for me in the cup holder. The final transactions were quick and easy. THANK YOU ELI!!! ANYONE LOOKING FOR AN HONEST PERSON CALL ON ELI SASSON: 732-549-6600 More

My overall experience working with Ray Catena and specifically Eli Sasson was SUPER. It was our first experience with Ray Catena and it definitely will not be our last. Eli Sasson was a true professi specifically Eli Sasson was SUPER. It was our first experience with Ray Catena and it definitely will not be our last. Eli Sasson was a true professional and worked with us to pick out the perfect vehicle. He got us a sweet deal on a new Benz and we could not be happier. Good Job Ray Catena, and Thank you Mr. Sasson, you've made us a customer for life. We appreciate your assistance, and it was a pleasure doing business with you. We will be recommending friends, family, co-workers and everyone else to shop exclusively with you. Great Job :) More

Flawless buying experience! Entire experience was customer focused and friendly. Joe, knew every vehicle inside and out, I would never buy another car from anyone else except Joe. Thank you customer focused and friendly. Joe, knew every vehicle inside and out, I would never buy another car from anyone else except Joe. Thank you More

PLEASE READ BEFORE MAKING A TRANSACTION AT THIS DEALERSHIP! I would like to share my experience at Ray Catena in Edison, NJ. Here is the history: My father financed a Mercedes S550 from Ray Ca DEALERSHIP! I would like to share my experience at Ray Catena in Edison, NJ. Here is the history: My father financed a Mercedes S550 from Ray Catena in Edison, NJ on June 11, 2011. It is relevant that I mention we purchased this car for over $100,000. On June 15 (Wednesday), the car wouldn’t start and we called the dealership and they told us to call the Mercedes Roadside Assistance. After couple of hours, someone arrived at the residence and Jump-Started the car. He mentioned that it could be that the battery is bad or it could be that this particular car was at the dealership for months and wasn’t started which could be reason for this. Then on Friday, June 17, the car stopped in the middle of the road either because of the battery problem or because my father drove the car through water and it was sucked in from exhaust pipes (there was heavy rain at that time). I would like to also mention here that hundreds of other cars did pass through the same street without stopping while my father’s car was shut down. We waited almost 4 hours for the Mercedes Roadside and they kept telling us on the phone that the tow truck is 10 minutes away. All this while, the cops are getting impatient and they called the local towing company to tow the truck, which they did. Within a week, we had three problems with the car (including this water problem). At this point, I can’t help but think that we might have purchased a “Lemon”, not to mention the amount of money my father spent on this car. So, we are calling the dealership to cancel this deal but no success. Yes, they could probably fix the one or two problems the car might have, but in my mind after spending over $100,000 on a car, I just don’t want to settle for band-aid fix, not to mention all of this happened within a week, who is to say the problems won’t occur down the road due to all of this. On Saturday, we then arrive at the dealership and ask for the Sales Rep who we purchased the car from. He was apparently “busy with a customer” and was going to be a while. We then asked for the General Manager to talk to him about the situation and we wanted to cancel the deal. I have never met such an arrogant person and he is the general manager. This is the person who represents Ray Catena of Edison, NJ. Instead of comforting us about the situation, he told us, with his un-professional attitude, that come back on Monday. Might I remind that we had already wasted Friday night, half of our Saturday and now he is telling us to come back on Monday. Are these guys expecting us to take a day off from work and follow them around because we had already purchased the car and they already have the down payment so it is no longer their responsibility to server their customers. I can’t emphasize enough that how un-professional this person, Douglas Wells, was. The negligence that my father and I experienced on Saturday was appalling. This person showed no respect whatsoever, we were talking to him and in the middle of the sentence he picks up his phone and starts talking on the phone. Furthermore, my father mentioned to him that, he was planning on taking the new car to Florida for his vacation. This is the response that we got from the GM: “Rent a car, and maybe Mercedes will reimburse you”. Are my expectation too high, when I thought that Ray Catena dealership should provide us with a courtesy car at the minimum, until the car is fixed? Later on that day, we drove to their service center to get some personal belongings out of the car. The service center couldn’t locate our car. They called several other service centers and nobody had our car. This is just one of the many steps I plan on taking against Douglas Wells. I am going to expose this situation and the way it was handled by Ray Catena dealership. Moreover, I am planning on providing the same information on the dealership survey that I have yet to receive. More

I would rate my overall experience with Ray Catena as excellent! My salesman, Greg Giordano took me for a test drive and he was SO pleasant and patient and did not rush me or pressure me whatsoever and excellent! My salesman, Greg Giordano took me for a test drive and he was SO pleasant and patient and did not rush me or pressure me whatsoever and answered all of my questions. I called the dealership and spoke with Dan Cottrell in Greg's absence. In less than 15 minutes we had a deal over the phone and I was scheduled to pickup my new car the very next day! Greg met me at the dealership and stayed after hours in order to accommodate my schedule. There were NO surprises or pressure to make any last minute decisions. The car was EXACTLY what I wanted and the paperwork reflected exactly what I wanted to spend. It was SO EASY and such a pleasure to do this deal! The salesman at Ray Catena are extremely professional and customer oriented and treat you with respect! I'm in love with my new car and even all my follow-up questions or issues were addressed immediately with such responsiveness and attentiveness to help. I would recommend this dealership in a heartbeat and I wouldn’t buy a benz ANYWHERE else. More

Got a new S550 yesterday.Went to checkout the 2011 s550 after almost committing to buy a BMW 7 car. Joseph Pellegrino was the sales person we met. Found him to be very knowledgable and explained in detail after almost committing to buy a BMW 7 car. Joseph Pellegrino was the sales person we met. Found him to be very knowledgable and explained in detail all the qualities of the S series.My wife liked another color that was not there in their showroom and he got that color in 2 days, the whole process was very metculously handled. Overall it was a very very pleasant experience.Thanks to Joseph. More

Overall was a very pleasant experience. I worked with Deshone in new sales, and he got me the best price possible. Deshone was very professional and paid attention to the smallest detail. The dealership Deshone in new sales, and he got me the best price possible. Deshone was very professional and paid attention to the smallest detail. The dealership really goes a step beyond to ensure customer satisfaction. Would highly recommend Deshone to anyone interested in purchasing a new Benz. More

Deshone was knowledgeable about the vehicle, helped me find exactly what I was looking for in a 2011 ML 350. I'm very happy with the entire experience. find exactly what I was looking for in a 2011 ML 350. I'm very happy with the entire experience. More

Greg Giordano was beyond accommodating and professional. He and the rest of the staff at Ray Catena were incredibly polite and well prepared for our visit. Upon our selection, Mr. Giordano stayed past clos He and the rest of the staff at Ray Catena were incredibly polite and well prepared for our visit. Upon our selection, Mr. Giordano stayed past closing and was honest and right on the money . He did everything he said he would do and delivered us a beautiful new Mercedes More

I have been a Lexus purchaser but this experience has made me a Benz guy. My salesman Deshone Drummond made the process very simple and made me feel like royalty.I would highly reccommend the Catena deal made me a Benz guy. My salesman Deshone Drummond made the process very simple and made me feel like royalty.I would highly reccommend the Catena dealership and Deshone's low pressure and caring approach was a breath of fresh air.Hands down my best experience getting a car. More