Mercedes-Benz of Edison - A Ray Catena Dealership

My family's experience with Melissa was beautiful. She was wonderful to work with and my car buying experience was the best I have had. Her explanations of my options including the color that I wanted was was wonderful to work with and my car buying experience was the best I have had. Her explanations of my options including the color that I wanted was great. Her help in finding the appropriate financing was seamless. The buying experience was straight forward without any haggling. My family and I had a great and friendly experience with Melissa. I will definitely recommend Melissa to my friends and acquintances looking to buy Mercedes to come to Melissa at Ray Catena. I cannot say enough about Melissa!!!!! Thank you Melissa for a great car buying experience. Kwame Sintim-Damoa & Family. More

Allyson Gutman was simply a pleasure to work with. She is friendly and knowledgable and was incredably cooperative and responsive to my numerous phone calls requesting information on several vehicles afte is friendly and knowledgable and was incredably cooperative and responsive to my numerous phone calls requesting information on several vehicles after our first meeting. She took the time to explore all of the options available to satisfy my desire to replace my existing convertible and in the end, when I told her what it would take to get me to buy the CLK 350 I had been looking at, she came back not with the compromise terms that I expected and had decided to accept, but with approval for the deal I had asked for. I highly recommend her to anyone looking for a Mercedes at Ray Catena in Edison. More

Customer service was really bad, they treated my not like a customer, but like a person who just goes their to waste everyone's time, with out even speaking to me. I felt as if they were profiling me just be a customer, but like a person who just goes their to waste everyone's time, with out even speaking to me. I felt as if they were profiling me just because I wasn't in a suit and tie. Once I finally spoke to someone they gave me the highest price they could on the car i was looking at to make it almost impossible to for me to purchase, then once they asked what type of car i was trading in I showed them my 2010 Lexus LX570 in which is shows me a value of $68,000 in excellent condition on KellyBlueBook.com which mine is in, they offered me only $42,000 as to almost want to insult me. In my personal experience i have never had a worst one than in this dealership. I do not recommend this dealer to anyone who is looking to purchase another vehicle for either private use, or for their small business/company. They do not treat all of their customers equally, and almost have this environment where if you are anything lower than higher class they will not treat you with the dignity and respect that you deserve. I am really disappointed with the way that they treated me, and cannot say that I will be returning to this dealership under any circumstance. Their are many other dealerships that I have had a much better experience with, and that me being a business owner can refer some of my customers to, and unfortunately this is not one of them. More

In our opinion Ray Catena Mercedes of Edison, NJ offers not only excellence and what is undoubtedly the height of professionalism, but an incredible buying experience. This incredibly positive experience i not only excellence and what is undoubtedly the height of professionalism, but an incredible buying experience. This incredibly positive experience is perpetuated through ownership as you become acquainted with their outstanding service staff. We're sure Ray Catena's mission is to make you feel like a welcomed member of their family. My wife and I surely do. We are repeat customers and have just purchased a 2012 model from Ray Catena. Our salesman was/is Greg Giordano. My wife and I have never encountered such a knowledgeable and personable individual in this capacity. He made the buying experience as thrilling as the thought of owning another one of these incredibly engineered machines. There was no haggling or bartering back and forth. We came in the door knowing what we wanted and he surely delivered on professionalism, knowledge, and price. We could not be happier nor can we ever say enough good things about Greg. We also need to mention another reason why we came back to Ray Catena. Their service center. To us this is an extremely important part of where we buy and of ownership. Ray Catena's service center is run by the best of the best, whether it is Linda who will greet you upon arrival or one of their friendly staff behind the counter. Then there’s Glen Gaito who is the service manager. Glen has and continues to offer excellence in service that even for someone like me who at times is hard to please wins hands down all the time! I really do wonder how he does it and want to say once again, 'Thank you Glen'. In addition there is one special service advisor we would like to mention. His name is Adam McCuen. Adam just exemplifies once again the excellence that this organization continues to offer and what it is all about! If you are searching for an extremely positive and rewarding Mercedes buyings and ownership experience we would implore anyone to pay a visit to Ray Catena Mercedes of Edison. Make sure to ask for Greg Giordano in sales and Adam McCuen in service(hope we don’t overload either one of you!!) These are a few of the professionals at Ray Catena we deal with on a continual basis. However, we are sure you will have the same experience we have had over the years, no matter who you deal with at this TOP OF THE TOP WORLD CLASS ORGANIZATION! WELL DONE RAY CATENA!! More

I had internet contact with sale representative Deshone for a long time and was timely informed and followed with him. The experience when I decided to walk in the dealship last week was very pleased. The for a long time and was timely informed and followed with him. The experience when I decided to walk in the dealship last week was very pleased. The process of the visit including very nice service site and variety of choices are impressive. No pressure but trying to meet my need turns the visit into a purchasing! More

Very coordial employees - as expected for a Mecedes dealer. One of the best car buying experience I've had in the past 20 years. This car dealer was very smart to direct me to a female representative o dealer. One of the best car buying experience I've had in the past 20 years. This car dealer was very smart to direct me to a female representative once the the first representative (male) understood that I was buying the car, not my husband. Melissa was understanding, friendly and not pushy. There was very litttle haggling. I new what I wanted and she worked to meet my expectations. She spoke to me, looked at me and dealt with me since it was clear that I was buying the car (although my husband accompanied me for moral support). This is the first time I felt that I was treated with respect in a car dealer and the experience was actually pleasant. More

My first experience with Ray Catena Mercedez Benz was a very pleasant one. I found Ravi was experience, professional and give me my own privacy to locate the car I want. He gave me options and I enjoy and very pleasant one. I found Ravi was experience, professional and give me my own privacy to locate the car I want. He gave me options and I enjoy and appreciate his honesty. Looking forward to a long term relation with Ray Catena. Bravo>>>> Ravi. More

I have just taken delivery of my new 2012 E350 4Matic, and I am absolutely thrilled with my choice.Eli Sasson is extremely knowledgable, and was professional in every way,from showing me the features of t and I am absolutely thrilled with my choice.Eli Sasson is extremely knowledgable, and was professional in every way,from showing me the features of the new vehicle,(which would make me miss my 2008 so much less),to the negotiation process,to the ordering of my new vehicle, and to it's final delivery.It was truly a pleasure working with him, and I give the dealership the highest praise for the beautiful environment which it has provided to it's customers and to it's employees.Everyone was extremely friendly and outgoing, and I appreciate the treatment immensely.All of this on top of the fact that I had received the best deal possible on my vehicle.Keep up the wonderful work!! More

For my first Mercedes experience, I was amazed how different it was from other car purchases. Allyson Gutman was especially knowledgable about Mercedes and was most thorough throughout the process. S different it was from other car purchases. Allyson Gutman was especially knowledgable about Mercedes and was most thorough throughout the process. She spent a good amount of time on a Saturday with my wife and I and never gave any request or question a second thought. Everyone I dealt with during the purchase and especially during the explanation of the car features was amazing. I would definitely recommend Ray Catena Mercedes of Edison and especially Allyson! The process was painless and enjoyable. She followed up the next day to see how I liked the car and if I had any questions.... CUSTOMER SERVICE - How unusual today! Thanks Ray Catena for a great place to do business. More

I would like to tell you that I was in the process of buying a Mercedes from a dealership in Little Silver and I decided to go to Ray Catena on a Saturday afternoon just to check out the vehicles to see buying a Mercedes from a dealership in Little Silver and I decided to go to Ray Catena on a Saturday afternoon just to check out the vehicles to see if any interested me. When i walked in I was greeted with smiles and a lot of energy from the Salesmen at the door. I was very impressed with the employee's you have working for you. Everyone was upbeat and happy. Very different from the other dealership. Also my salesman Ravi Mallela was very professional and informative. I was more than happy to purchase my vehicle from Ray Catena it was a wonderful experience and i would recommend Ravi Mallela to anyone. Thank you... More