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Mercedes-Benz of Easton

Columbus, OH

4.8
629 Reviews

4300 Morse Crossing

Columbus, OH

43219

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Showing 629 reviews

August 21, 2021

Eric gray is great salesman and he went above and beyond to help me.I will recommend him and dealership to and my friends and family More

by Smart dream
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gray
Aug 23, 2021 -

Mercedes-Benz of Easton responded

Our team here at Mercedes-Benz of Easton works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting Eric and his commitment to this goal. Best Regards, Daniel Govaer General Manager

August 10, 2021

I recently sold my vehicle to this dealership. The process was exhausting and frustrating. I initially decided to sell my Mercedes to Carvana for ease and the price offered. MB Easton agreed to match More

by M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Anders, Conor Maguire
Aug 12, 2021 -

Mercedes-Benz of Easton responded

Hi Megan On July 23rd Connor spoke with you via phone after your service advisor requested on your behalf that we look again at your appraisal with the goal of increasing the value. After you emailed Conor the other offer, he called you with an updated value and set an appointment for the 27th. During that conversation, he also expressed to you that it takes 7-14 days at the minimum and sometimes as long as 30 days for banks to send us titles. During that appointment with Chris, he did say that a check-in 2-3 days – however, we do have a record of him calling you the next day and explaining to you that he misspoke – that the information from Conor was and still is correct. We apologize that at one point one of our team members misspoke and are thankful that he called you back to clarify. On Monday, August 2nd you called in and spoke with Lyndsey – who advised you that we had in fact already sent a payoff check to your lienholder – but that your lienholder had not released the electronic title to us yet. She also reiterated that we cannot pay you for a car yet until we have proof of ownership in the form of a title from the lienholder. From our notes, you indicated that you would call the lienholder yourself. On August 6th we spoke again, and you said that the lienholder had told you that they had released the electronic title. Lyndsey offered to show you a screenshot from the lienholder showing that the title was in fact not yet released. Lyndsey then called on her own accord to the lienholder and verified that they had cashed our check and that your account was showing paid in full. The lienholder told us the title would be released in the next few days. We then made an exception for you and cut you a check even though we had not received the title yet – which is a standard for any transaction. Any transaction, whether a private party or with say, Carvana, is dependent upon receiving the title and car in exchange for payment. This has and always is the case. We apologize our salesperson misspoke, and we are grateful for our team who did a great job keeping in contact with you and working hard with your lienholder. We’re sorry to hear that even after we paid you without having a title you are disappointed. We wish you health happiness and success in your future endeavors. Best Regards, Daniel Govaer General Manager

Aug 12, 2021 -

M responded

That is not all accurate, but okay. I understand “he said, she said” when dealings are done via phone and in-person conversation. So, have your say, and I will have mine. This dealership is still poorly managed and in the future, I’ll drive further to another dealer for sales and service on a MB. Glad to be done dealing with this dealership and closing off on this.

Aug 12, 2021 -

Mercedes-Benz of Easton responded

We thank you for your decision. Daniel Govaer General Manager

August 04, 2021

I cannot say enough about how great both the sales and service departments are here. I think most people would agree that getting a car can be quite a taxing endeavor, especially since most other dealersh More

by avp.hr7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wilkoski, Chuck Peterson, Vishal Kumar
Aug 05, 2021 -

Mercedes-Benz of Easton responded

Thank you so much for your amazing review! We couldn't be more honored by your very kind words, and we are thrilled that our team could provide you with the quality service that you so much deserve! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Best Regards, Daniel Govaer General Manager

August 04, 2021

MB of Easton is hands down the most professional and quality dealership we have had the pleasure to work with. Our service advisor Chris Wilkoski is extremely attentive to detail, customer-oriented, and More

by avp.hr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilkoski
Aug 05, 2021 -

Mercedes-Benz of Easton responded

Thanks! We're happy to hear that Chris made sure your car was well taken care of, and that it was a smooth, hassle-free experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Daniel Govaer General Manager

July 21, 2021

Amazing service from beginning to the End! Very helpful before I even made it to the dealership and I LOVE MY G WAGON THANK YOU AGAIN FOR MAKING MY DREAM CAR A REALITY! Eric your the Best! More

by Shawandajohnson419@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Peterson, Eric Gray
Jul 22, 2021 -

Mercedes-Benz of Easton responded

Thank you for taking the time to leave us this 5-star review and for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well. We know you will continue to love your G Wagon. Best Regards, Daniel Govaer General Manager

July 16, 2021

This dealership is fantastic. Eric and Cody are the best. I bought my first Mercedes from them; today, I brought my wife to buy hers. More

by Adfriedrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gray, Cody Gestrich
Jul 19, 2021 -

Mercedes-Benz of Easton responded

Congratulations on the purchase of your first Mercedes. We know you will enjoy the ownership of your new car. Your business and kind review mean so much to us all. Best Regards, Daniel Govaer General Manager

May 18, 2021

Recently, I submitted 6 different requests for information on various Ferrari Pista’s that were for sale around the nation. By far, Eric was the best salesperson I worked with and it wasn’t even More

by 123_johngalt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gray
May 19, 2021 -

Mercedes-Benz of Easton responded

Thank you for sharing your experience with Eric here at Mercedes-Benz of Easton. We couldn’t be happier that you had a great car buying experience. Eric is a true asset and we are lucky to have him on our team. We hope you are enjoying your new ride, please come back to visit anytime! Best Regards, Daniel Govaer General Manager

May 06, 2021

Fantastic experience. Eric worked with me to understand both my wants and needs then help me make a decision that was in my best interests. I will gladly visit Eric again when I am ready for my next vehic More

by mthornotn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gray
May 07, 2021 -

Mercedes-Benz of Easton responded

Thank you for leaving Eric this positive review! We are pleased to know that he took great care of you throughout your visit! If there is anything more that he or the team may help you with, please don't hesitate to give us a call. We wish you the safest of travels in your new ride! Best Regards, Daniel Govaer General Manager

April 12, 2021

.Ron Roberts made my purchase of my 2017 Mercedes-Benz 250 GLA a great experience. Ron was professional and courteous during my purchase. Thank you, Sonji Waits, Pataskala, Ohio More

by sonjiwaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Roberts
Apr 12, 2021 -

Mercedes-Benz of Easton responded

On behalf of all of us at Mercedes Benz of Easton, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ron. Thank you for your business, we look forward to seeing you again soon! Best Regards, Daniel Govaer General Manager

March 25, 2021

Eric gray is one of the nicest salesman I have ever dealt with. He took the time to explain everything about the car that I was looking for and did not make me feel rushed. I would highly recommend him to my More

by Smart dream
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Gray
Mar 25, 2021 -

Mercedes-Benz of Easton responded

Your complete satisfaction is our ultimate goal and we are pleased to know that Eric provided an experience that met if not exceeded your expectations. We are thrilled to know that you are comfortable recommending him to friends and family. Thank you for taking the time to share. Best Regards, Daniel Govaer General Manager

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