Mercedes-Benz of Easton

I've bought 5 vehicles in last 6 years and i am coming back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car a back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car and best attention during initial sale and thorugh entire lifecycle of vehicle. Don't look any further best sales team with best selection of best cars. More

Decided to take my Benz in for service and they did a sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the talked and kept me waiting for around 4 hours in his office and not once come and check on me. He told pretty white lies and empty promises. DO NOT deal with him he is a liar and full of it. Thanks for treating a Veteran of Iraq and Afghanistan of 6 tours overseas like dirt. Avoid that place like the plague. More

Andrew was really nice to deal with! He took care of my G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely coming back if I ever have any other issues with a car. More

I unfortunately had an unpleasant experience with this dealership. This is the copy of the e-mail I sent to them: I’m writing to you today to tell you about my recent experience at Germain Mercedes- dealership. This is the copy of the e-mail I sent to them: I’m writing to you today to tell you about my recent experience at Germain Mercedes-Benz at Easton in Columbus, Ohio and express my concerns. On the Friday after Thanksgiving (11/25), my family and I went to your dealership with the intent to buy a brand new ML350. We had some specifications in mind, and we were able to find a vehicle that met our needs. We met the salesman, Travis Daniel, and worked out a satisfactory deal. We signed our papers and paid our deposit, and were promised that the vehicle was to be delivered from an MB dealership in New Jersey within approximately a week’s timeframe. Up to that point, the transaction was reasonably pleasant and perfunctory. As per Travis’ instructions, we mailed a second deposit payment check (to complete the down payment of $10k) and awaited further communication from him. A week later though, we had no car, and no communication as to what the status of the transaction was. We were told that we’d get a call with a status update on 12/5, but that day came and went without a call. We attempted to reach someone in the sales department, but no one was available so had to leave a voicemail. That was to be one of many unreturned voicemails. Finally, on 12/6, nearly two weeks after the sale, we got a short e-mail (not even a phone call) from Bennie Fornash, the sales manager, that the car was unavailable. This was a shock to us, since we had been told nothing at the point of sale that there may be any problems at all with getting the vehicle. We had absolutely no communication from anyone during those two weeks that there were any signs of difficulties getting the vehicle. Although this was understandably a disappointment, Bennie had offered an alternative vehicle in the e-mail that was very similar to the original vehicle we agreed to purchase. This alternative was viable for us, so, despite our reservations, we decided to go ahead with purchasing that car instead. We ran into yet another roadblock here. After we agreed with the purchase of that alternative vehicle, we were told that the vehicle was in fact NOT available for purchase. We were left to wonder, why were we offered a vehicle that we weren’t even able to buy? At this point, we were tired of the run-around and empty promises, so we decided to cancel the purchase altogether. In the meantime, we found another dealership in our area (Leikin of Willoughby) who were more communicative and willing to work with us and actually come through with a sale. MB of Germain had already cashed the deposit check at this point and promised to send a check back to us for the same amount. Another empty promise. To this date, we have yet to receive a check back from your dealership. We had to make yet another phone call yesterday for the dealership to promise to mail the check back today. No specifics were provided as to the time frame, the delivery method, etc. It remains yet to be seen if this will be yet another empty promise. We understand that, sometimes, a vehicle trade from another dealership doesn’t go as planned. We understand that within reason, a customer should have some flexibility of expectations. However, with this long story I just told you, I believe that the sequence of events clearly indicate many problems in the way that the staff at MB of Germain handles a sale. It is inexcusable that, for example, even a $10 purchase from Target.com guarantees me more communication about the status of my purchase than a new car purchase from MB of Germain. The multiple unreturned phone calls and an extreme lack of follow-up (even when they were promised) leads me to believe there are some severe deficiencies in the way that this dealership serves its customers. This was our second MB purchase. We had expected more from a luxury car dealership, and we were disappointed. Not only that, this experience paints the entire Germain franchise in a negative manner. We are a family of multiple BMW and Infinity owners and we were enticed by the conquest cash offer. Unfortunately for this MB dealership, we were treated much worse than we have at multiple BMW dealerships. I believe that in business, communication and feedback is of utmost importance. This is why I took the time to write you today. I hope that my experience will affect some changes at MB of Germain, and hopefully avoid this kind of negative experience for another unwitting customer in the future. Thank you for your time. More

Our visit to the dealership was not with an intent of purchasing a car right away. It was more to explore. However, we was pleasantly surprised to find the car we liked. It is usually a long and arduous purchasing a car right away. It was more to explore. However, we was pleasantly surprised to find the car we liked. It is usually a long and arduous journey from liking a car and and buying it, due to the uncertainties involved. However, the amiable nature of Brandon Bayer, our Sales Consultant and the alacrity he showed in working with us, whether it is on the pricing or vehicle information, helped us make a best value decision. Brandon is a resourceful and diligent consultant and we wish to thank him for his support. Also, the dealership as a whole was committed to make our buying experience hassle-free, and we certainly appreciate the team's dedication to the customer. We will have continued relationship with MB of Easton, and sincerely hope our wonderful experience continues through the future servicing of the vehicle. We would surely consider buying again from the dealer and would recommend them to anybody who is interested in purchasing a Mercedes. More

The rating I gave is based on the excellent service I received from the team at Germain Mercedes when I brought my 2002 c240 in to have the back passenger side window and driver side lock fixed. Immediat received from the team at Germain Mercedes when I brought my 2002 c240 in to have the back passenger side window and driver side lock fixed. Immediately I was met with a friendly welcome, they took my car in and supplied me a beautiful loaner vehicle so I would not be without transportation. The next day I received an email followed by a call, they went over the information explaining my cars problems and all my options very clearly. When I had a disagreement about a part being covered by my warranty, they were quick to help resolve the issue and actually covered the repair at no cost to me. My car was returned to me in excellent shape with all the problems fixed and a complimentary cleaning. I can't say enough about how pleased I am with the experience I had with the dealership, it is all contributed to the wonderful staff and the efforts they make to provide the best possible costumer service. More

I had a great experience at Mercedes Benz of Easton for my vehicle purchase. I was introduced to Sales Representative, Brandon Bayer. He quickly sat with me and my wife to go over what we were looking fo my vehicle purchase. I was introduced to Sales Representative, Brandon Bayer. He quickly sat with me and my wife to go over what we were looking for. Brandon listened patiently and worked with our scope of vehicle and price range. There was no pressure put on us at any time during our meeting. After reviewing all of our options, we test drove a one vehicle and were hooked. Brandon explained all of our options from financing to options on the vehicle right then and there. We purchased our first ever Mercedes Benz and were very happy. The funny thing was, we were not in the market for a Mercedes. Brandon made it very difficult for me to walk away. Great service and attention throughout our experence. Many thanks to Brandon and Mercedes of Easton. More