Mercedes-Benz of Easton

Andrew goes out of his way to make sure that repairs are completed on schedule with no surprises. He makes sure that things are done right. And his friendly customer service attitude gets two thumbs way up completed on schedule with no surprises. He makes sure that things are done right. And his friendly customer service attitude gets two thumbs way up in my book!!!! He has definitely made me feel like a Mercedes-Benz is the only way to go. Knowing that my vehicle's and my needs will be taken care of without worrying about being gouged. I did some repair estimates with reputable shops in my area, and Mercedes-Benz of Easton comes in lower than other repair shops. So the bottom line, you can get your repairs done by the dealer with Mercedes parts for less expensive than the competition. And while getting 5 star treatment. There is no need to look any further. More

Customer service at Germain Easton Mercedes Benz is substandard. A few weeks ago, I called to schedule an service appointment and was told that the scheduler would call me back. Sje never did. Despite substandard. A few weeks ago, I called to schedule an service appointment and was told that the scheduler would call me back. Sje never did. Despite the inconvenience, I called the service department again and scheduled an appointment for 7:00 AM yesterday. That was a big mistake. I arrived at 7:00 AM. Unfortunately, a service representative was not around to take my car, at least not anyone on the Mercedes Benz side. I could see customers being waited on across the garage in the Cadillac service department. So I browsed the sticker prices of the MB inventory housed in the garage to past the time. To my astonishment when the service person finally showed up at 7:15, AM, he remarked that the service department opens at 8 AM. Really, why would the service department give me an appointment for 7 AM? Not to mention that customers were being served on the other side when I arrived.Next, the service advisor told me to take a seat (while he got situated, organized or something else - who knows at this point). I was so annoyed and extremely dissatisfied with the front end experience when he called me to the service desk at 7:30 AM. Unacceptable...Germain of Easton has lost my business for good. More

Recently purchased 2008 C 300 had a sensor fail that lead me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedd me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedding. I needed my car ! Raquel made sure that my car moved through the process quickly and the car was ready to go in plenty of time !! I was able to get all my wedding chores done on time thanks to this quick turn around !! The wedding was great and everyone loved my car !!! I More

It was a pleasure working with your staff. They were exremely interested in my being happy with the overall outcome of the deal. Thank you exremely interested in my being happy with the overall outcome of the deal. Thank you More

Amy was amazing in making sure that I was taken care of. She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service e She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service employee. Thanks for making everything easy and memorable. More

I have never written a review and find most salespeople useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. I found her extremely competent, knowledgeable, personable, sincere, honest, and helpful. Prior to me asking, she provided information about the car, that I would have eventually asked, to help in making my decision to purchase. She provided some prior history of the car, a carfax, and a print out of real market values of the car based on purchase prices around the country for the prior month (both private and dealership sold prices). She explained how the dealership does business by not inflating the used car price. I found this true because of price searching on the internet for other dealers and sellers. I never felt I someone was trying to sell me a car. I was provided the information and help I needed to make a decision in purchasing the car. Additionally, Melisa found financing cheaper than I did with my credit union. The bottom line is, I could not have asked for a car buying experience better than I had. Melisa is the high caliber of person I expect to deal with but very seldom encounter. More

This is my second deal in 2 years with Travis. He is consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the custome consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the customer's interest/need. I also appreciate his level of integrity which is sometimes hard to find in the car sales business. More

What's to say? People here don't ignore you, but they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the mid they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the middle of your conversation and then pretend that you're not there! By the time my service was done, I felt like I should, and wanted, to be buying another car; like I need another Mercedes -- but the wife wouldn't let me ;-( More

Service deptmartment has been great. Tho I have been having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressur having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressured in to a sale. When I do come in for service on my 320 E I alwas look at the new E class. You never know when one will suit me and I'll buy it. But do not pressure me in to it. That is one sure way you will not get a sale from me. One time I was in one of you salesmen had me set for over 30 minutes because he was dealing with another customer on a higher price car than what I was looking at. I think your sales team would do better working has a team. It sets real bad with customers there are only in it for them selves. More

Chris Anders did a GREAT job getting me into my vehicle of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!! of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!! More